Regulation Matters: a CLEAR conversation

In this second installment of our awards series, host Line Dempsey continues highlighting CLEAR’s 2025 award recipients and their impact on public protection. Cindy Reinhardt of the Colorado Division of Professions and Occupations shares how her team’s investigation into the Return to Nature funeral home uncovered egregious misconduct, led to criminal charges and emergency regulatory action, and prompted legislative reforms that st...

During CLEAR’s recent midyear business meetings in Nashville, we conducted our annual environmental scan, asking committee members to share the top trends, challenges, and policy developments they’re seeing across jurisdictions. These environmental scans are consistently cited as one of the most valuable aspects of CLEAR’s committee work, offering early insight into emerging issues and practical approaches from colleagues around th...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey explores the newly released CLEAR Principles for Ethical and Effective AI in Professional Regulation with working group members Paul Byrne, Kelly Parker, and Candice Alder. The discussion examines why CLEAR stepped forward to develop a shared, principle-based framework for artificial intelligence at a time of rapid technological change and fragmented glo...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey sits down with two of CLEAR’s 2025 award recipients whose work demonstrates the power of innovation and dedication in public protection. Camile Lindsay from the Illinois Division of Professional Regulation shares how the CORE modernization project is transforming licensing across the state—streamlining processes, improving transparency, and keeping the h...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey is joined by exam security leaders Wally Dalrymple (ETS), Roddy Meade (Prometric), and Harry Samit (Pearson VUE) to explore the rapidly evolving landscape of licensure exam integrity. The guests discuss how testing organizations are combating cheating through layered security—from 360° room scans and AI-assisted proctoring to undercover investigations an...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey speaks with Stuart Wilkinson, Chief Consumer Officer at Ontario’s Financial Services Regulatory Authority (FSRA), about practical approaches to consumer engagement in regulation. Stuart explains how FSRA amplifies the consumer voice through research and a consumer advisory panel, ensuring that consumer experiences with regulated services inform regulator...

In this episode of Regulation Matters: a CLEAR Conversation, host Line Dempsey continues CLEAR’s Telling Our Story series with board members Mark Steinagel, Jessica Kallipolites, and Shilo Tooze. Together, they reflect on their first encounters with CLEAR, the connections that drew them into committee and board service, and the lasting impact of conference learnings on their regulatory work. The discussion highlights themes of comp...

The August episode of Regulation Matters: a CLEAR Conversation focuses on the upcoming CLEAR Annual Educational Conference, taking place in Chicago, Illinois. Camile Lindsay, Director of the Division of Financial and Professional Regulation in Illinois, shares key findings from the state’s CLIMB Task Force report, which addresses unnecessary licensure barriers—especially for justice-involved individuals and professions like hair br...

In this bonus episode of Regulation Matters: a CLEAR conversation, host Line Dempsey continues the conversation with Ken Anderson, CIO of the Arkansas Department of Labor and Licensing, and Christy Williams, General Manager of Tyler Technologies’ Arkansas unit. Building on the previous episode’s discussion of digital transformation, this follow-up explores strategies for interagency collaboration, innovations in data sharing, and t...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey kicks off a two-part series in partnership with CLEAR’s 2024-25 Premier Partner, Tyler Technologies. Joined by Ken Anderson, CIO of the Arkansas Department of Labor and Licensing, and Christy Williams, General Manager for Tyler’s Arkansas unit, the conversation explores how Arkansas is harnessing technology to streamline regulatory processes, enhance pub...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey continues CLEAR’s “Telling Our Story” series with a conversation about the power of connection, community, and global engagement. CLEAR board members Kym Ayscough, Jennifer Garrett, and Michael Carpenter reflect on their personal journeys with CLEAR—from first encounters to board service—and the value they’ve gained through international perspectives, pe...

How can regulators ensure ethical practice when technologies—and their risks—are constantly evolving? Researchers Dr. Tracey Adams and Dr. Kate Leslie discuss the intersection of professional ethics and technological innovation with host Line Dempsey. From the ambiguities of artificial intelligence to the pressure of rapid implementation, the discussion highlights how regulators are addressing practitioner uncertainty; the limits o...

In this episode of Regulation Matters: a CLEAR conversation, Line Dempsey chats with experts in regulatory administration to highlight some of the key skills needed to effectively provide staff support to regulatory boards and councils. Sara Chambers, Lise Betteridge, and Priya Bhatia discuss the difference between the role of the regulator and the role of the professional association, the distinction between staff’s responsibility...

During CLEAR’s recent midyear business meetings, we conducted an environmental scan and asked our committee members about the top trends or issues they’re seeing in professional regulation or in their jurisdictions. Committee members often comment that these environmental scans are the most valuable part of CLEAR’s committee meetings.  In this episode of Regulation Matters: a CLEAR conversation, we highlight some of the issues and ...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey speaks with Brian Tobias, Director of the Colorado Office of Policy, Research and Regulatory Reform, and Katie O'Donnell, Director of Communications and Public Engagement for the Colorado Department of Regulatory Agencies. They explore Colorado’s sunrise review process through the case study of funeral service professionals and discuss how the state navi...

How do we balance freedom of expression, professional responsibilities, and the role of the regulator? Scott McLeod shares the College of Physicians and Surgeons of Alberta's perspective. With media coverage and recently proposed legislation focused on freedom of expression of regulated professionals, the CPSA sought to clarify the college's intent and the need to strike the right balance of allowing physicians the freedom to expre...

The 2024 CLEAR Awards were presented in Baltimore during CLEAR's Annual Educational Conference. Our podcast host had the chance to sit down with the recipients and hear about the accomplishments and initiatives they were nominated for. In this part 2 episode, hear from Sharon Oliver, recipient of the Regulatory Excellence Individual Award, and John Pugsley, recipient of the CLEAR Service Award for Lifetime Achievement. Listen to th...

The 2024 CLEAR Awards were presented in Baltimore during CLEAR's Annual Educational Conference. Our podcast host had the chance to sit down with the recipients and hear about the accomplishments and cases they were nominated for. In this part 1 episode, hear from MDR Strategy Group, recipient of the Regulatory Excellence Team Award, and the Investigations Bureau with the New Hampshire Office of Professional Licensure and Certificat...

This month's conversation continues the theme of telling CLEAR's story.  CLEAR members Paul Byrne and Micah Matthews talk about their CLEAR journeys, how their CLEAR learnings and connections make them better regulators, reflections on regulatory excellence, the greatest challenges to regulators in achieving that excellence, and how we can take CLEAR's story forward to support the new generation of regulatory leaders.

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