Regulation Matters: a CLEAR conversation

The UK's Professional Standards Authority (PSA) has introduced a new single set of standards that will be used to assess both professional regulators and accredited registers, replacing separate frameworks with a unified set of expectations. In this episode, host Line Dempsey speaks with Graham Mockler, Director of Regulation and Accreditation at the PSA, about the rationale behind this significant change and what it means for the ...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey speaks with Tamara Richter and Carin Plischke about what major regulatory reform looks like in practice. Drawing from their organizations’ experiences with legislative change, multi-profession regulation, governance restructuring, and large-scale organizational transformation, they discuss the realities of implementing change amid political pressur...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey speaks with Jennifer Garrett and Richard Woolf about what happens when regulators step outside traditional channels to better understand how the public perceives professional regulation. Drawing on Jennifer’s direct outreach to civic groups and Rich’s national perception data, the conversation reveals a significant awareness gap. Most individ...

Episode 100 of Regulation Matters: a CLEAR conversation revisits one of the podcast’s most enduring questions: what does it mean to be a good regulator? Bringing together a diverse panel of global regulatory leaders, this milestone episode reflects on how the role has evolved amid rapid technological change, shifting public expectations, and increasing political and social pressures. From the growing need for agility and proa...

In this second installment of our awards series, host Line Dempsey continues highlighting CLEAR’s 2025 award recipients and their impact on public protection. Cindy Reinhardt of the Colorado Division of Professions and Occupations shares how her team’s investigation into the Return to Nature funeral home uncovered egregious misconduct, led to criminal charges and emergency regulatory action, and prompted legislative ref...

During CLEAR’s recent midyear business meetings in Nashville, we conducted our annual environmental scan, asking committee members to share the top trends, challenges, and policy developments they’re seeing across jurisdictions. These environmental scans are consistently cited as one of the most valuable aspects of CLEAR’s committee work, offering early insight into emerging issues and practical approaches from co...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey explores the newly released CLEAR Principles for Ethical and Effective AI in Professional Regulation with working group members Paul Byrne, Kelly Parker, and Candice Alder. The discussion examines why CLEAR stepped forward to develop a shared, principle-based framework for artificial intelligence at a time of rapid technological change and fragmented glo...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey sits down with two of CLEAR’s 2025 award recipients whose work demonstrates the power of innovation and dedication in public protection. Camile Lindsay from the Illinois Division of Professional Regulation shares how the CORE modernization project is transforming licensing across the state—streamlining processes, improving transparency, and k...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey is joined by exam security leaders Wally Dalrymple (ETS), Roddy Meade (Prometric), and Harry Samit (Pearson VUE) to explore the rapidly evolving landscape of licensure exam integrity. The guests discuss how testing organizations are combating cheating through layered security—from 360° room scans and AI-assisted proctoring to undercover investigati...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey speaks with Stuart Wilkinson, Chief Consumer Officer at Ontario’s Financial Services Regulatory Authority (FSRA), about practical approaches to consumer engagement in regulation. Stuart explains how FSRA amplifies the consumer voice through research and a consumer advisory panel, ensuring that consumer experiences with regulated services inform reg...

In this episode of Regulation Matters: a CLEAR Conversation, host Line Dempsey continues CLEAR’s Telling Our Story series with board members Mark Steinagel, Jessica Kallipolites, and Shilo Tooze. Together, they reflect on their first encounters with CLEAR, the connections that drew them into committee and board service, and the lasting impact of conference learnings on their regulatory work. The discussion highlights themes o...

The August episode of Regulation Matters: a CLEAR Conversation focuses on the upcoming CLEAR Annual Educational Conference, taking place in Chicago, Illinois. Camile Lindsay, Director of the Division of Financial and Professional Regulation in Illinois, shares key findings from the state’s CLIMB Task Force report, which addresses unnecessary licensure barriers—especially for justice-involved individuals and professions ...

In this bonus episode of Regulation Matters: a CLEAR conversation, host Line Dempsey continues the conversation with Ken Anderson, CIO of the Arkansas Department of Labor and Licensing, and Christy Williams, General Manager of Tyler Technologies’ Arkansas unit. Building on the previous episode’s discussion of digital transformation, this follow-up explores strategies for interagency collaboration, innovations in data sh...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey kicks off a two-part series in partnership with CLEAR’s 2024-25 Premier Partner, Tyler Technologies. Joined by Ken Anderson, CIO of the Arkansas Department of Labor and Licensing, and Christy Williams, General Manager for Tyler’s Arkansas unit, the conversation explores how Arkansas is harnessing technology to streamline regulatory processes,...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey continues CLEAR’s “Telling Our Story” series with a conversation about the power of connection, community, and global engagement. CLEAR board members Kym Ayscough, Jennifer Garrett, and Michael Carpenter reflect on their personal journeys with CLEAR—from first encounters to board service—and the value they’ve gained th...

How can regulators ensure ethical practice when technologies—and their risks—are constantly evolving? Researchers Dr. Tracey Adams and Dr. Kate Leslie discuss the intersection of professional ethics and technological innovation with host Line Dempsey. From the ambiguities of artificial intelligence to the pressure of rapid implementation, the discussion highlights how regulators are addressing practitioner uncertainty; ...

In this episode of Regulation Matters: a CLEAR conversation, Line Dempsey chats with experts in regulatory administration to highlight some of the key skills needed to effectively provide staff support to regulatory boards and councils. Sara Chambers, Lise Betteridge, and Priya Bhatia discuss the difference between the role of the regulator and the role of the professional association, the distinction between staff’s responsi...

During CLEAR’s recent midyear business meetings, we conducted an environmental scan and asked our committee members about the top trends or issues they’re seeing in professional regulation or in their jurisdictions. Committee members often comment that these environmental scans are the most valuable part of CLEAR’s committee meetings.  In this episode of Regulation Matters: a CLEAR conversation, we highlight ...

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey speaks with Brian Tobias, Director of the Colorado Office of Policy, Research and Regulatory Reform, and Katie O'Donnell, Director of Communications and Public Engagement for the Colorado Department of Regulatory Agencies. They explore Colorado’s sunrise review process through the case study of funeral service professionals and discuss how the stat...