RETHINK RETAIL

RETHINK RETAIL

RETHINK Retail - the evolution of retail in today’s connected world. Join us as we explore the most recent trends and innovations in commerce.

Episodes

Why Brand Loyalty Is Retail's Best AI Defense

September 2, 2026 • 18 mins
Global retail leaders are adjusting their strategic playbooks as practical AI integration, localized omnichannel operations, and customer retention redefine competitive growth across worldwide markets. On this special edition of Global Lens, Jill Dvorak (NRF) and Annabelle Serres (NRF Europe) sit down with host and Senior Retail Analyst Lavina Suthenthiran to unpack how overarching industry strategies translate into practical solu...
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The 30 Seconds at Checkout That Make or Break Loyalty

August 31, 2026 • 21 mins
Retailers spend fortunes perfecting the store, then hand the whole experience over to 30 seconds at the counter. In our latest episode, Senior Retail Analyst Lavina Suthenthiran sits down with Jessie Cole, Director of Strategic Planning at Effy Jewelry, and Sandra Ishak, Head of Marketing, Americas at Ingenico, to break down why the physical checkout moment carries as much weight as the first impression, and what it takes to get i...
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FTC Cracks Down on Pricing as Amazon Bets $530M on Delivery

August 28, 2026 • 33 mins
Welcome to another edition of Retail Roundup. This is your weekly brief helping retail leaders decode the biggest shifts in retail, AI, and commerce. In this week's episode, Jeremy Goldman sits down with David Polinchock (Brand Experience Lab) and Drew Cashmore (Vantage & Chair of MiR) to mark nine years since Amazon's Whole Foods acquisition, unpack the FTC's new scrutiny of personalised pricing, and break down what Walmart a...
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When Creative Becomes Software: Walmart Connect Product Leader Nishanth Kadiyala on Scaling AI

August 26, 2026 • 23 mins
Global retail media expansion hinges on balancing localized AI-generated creative with brand integrity. In this episode of the Global Lens podcast series, host Lavina Suthenthiran speaks with Nishanth Kadiyala (Walmart Connect) about how Walmart built an automated creative generation system handling nearly $1 billion in ad spend and how to scale generative AI across international borders. INSIDE THE EPISODE: - Creative was retai...
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Uscreen & BBM: Transforming Video into Community

August 24, 2026 • 25 mins
Building a loyal audience takes far more than just posting on social media and relying on fickle algorithms. As creators and brands look for reliable growth, the real challenge is scaling reach without losing the direct, human connections that turn casual followers into long-term subscribers. Jeremy Goldman sits down with Allison Yazdian, CEO of Uscreen, and Briana Christine, Founder of BBM Health & Fitness, to break down why ...
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David’s Bridal, Brooks Running, and Does Sustainability Matter?

August 21, 2026 • 48 mins
Welcome to another edition of Retail Roundup. This is your weekly brief helping retail leaders decode the biggest shifts in retail, AI, and commerce. In this week’s episode, Jeremy Goldman sits down with industry experts Charisma Glassman (Genpact), Ricardo Belmar (Retail Razor Podcast Network), and David Polinchock (Brand Experience Lab) to examine Prime Day's impact on July sales, the boom in health and wellness, and why s...
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Global Lens: What Nike & Under Armour Got Wrong in China

August 19, 2026 • 27 mins
Scaling an international brand isn't about flooding new markets with identical stores. It is about knowing exactly what to protect in your brand's DNA and what to rewrite on the ground. In this week's episode of our Global Lens podcast, Senior Retail Analyst Lavina Suthenthiran sits down with global growth advisor Renee Hartmann (who has advised brands such as Armani, YSL, and Fendi) to explain why precision, not footprint size, d...
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eTail Recap: AI Returns, $95 Loyalty & GLP-1 Trends

August 17, 2026 • 43 mins
In this special mashup episode of the RETHINK Retail Podcast, host Jeremy Goldman sits down with leaders from New York & Company, Elizée, Ross-Simons, and Paradise Naturals USA live from eTail Boston We dig into the exact tactics driving retail performance today: turning product returns into upsells, replacing point systems with paid VIP perks, and adapting product lines for GLP-1 users. INSIDE THE EPISODE: AI That Makes Mon...
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Tariff Gold Rush, Kroger AI & Hot Topic's Buyout

August 14, 2026 • 33 mins
Welcome to another edition of Retail Roundup. This is your weekly brief helping retail leaders decode the biggest shifts in retail, AI, and commerce. In this week’s episode, Jeremy Goldman sits down with industry experts Zak Stambor (EMARKETER) and Martin Bailie (MWB Advisory Limited) to examine the shifts redefining commerce. Together, they analyze shifting consumer spending, the evolution of ad-supported retail media, and...
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Vuori’s Blueprint for International Brand Growth

August 12, 2026 • 17 mins
Scaling globally without losing the core identity and product quality that built early brand loyalty remains one of retail's hardest execution challenges. In this episode of the Global Lens podcast series, host Lavina Suthenthiran speaks with Ashley Kechter, Global President of Vuori, about the mechanics of international expansion and how brands can scale globally while protecting their core DNA. INSIDE THE EPISODE: - Protecting...
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Scaling Assisted Wellness: Building Member Loyalty

August 10, 2026 • 19 mins
Standing out in the $2.1T wellness market takes more than running social ads. As people seek real solutions for chronic pain and mobility, growing brands have to figure out how to scale nationally without losing the personal, in-person connection that keeps clients coming back. Jeremy Goldman sits down with Lindsey McFadden, CMO of Stretch Zone, to talk about how the assisted-stretching pioneer balances medical claims with retail ...
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Grocery, Surveillance Pricing & Should Brands Go Public?

August 7, 2026 • 27 mins
Welcome to another edition of Retail Roundup—your weekly brief helping retail leaders decode the biggest shifts in retail, AI, and commerce. In this week’s episode, Jeremy Goldman sits down with industry experts David Polinchock (Co-Founder & President at Unified Brand Experience Lab) and Aidan Mittra (Co-Founder at OrderGrid) to examine the operational and regulatory forces redefining the industry. From the growi...
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Beyond Translation: Standardize Globally, Adapt Locally

August 5, 2026 • 26 mins
The platforms change, but retail’s core rules stay the same. Whether you're entering new international markets or integrating AI into fulfillment, lasting growth comes down to standardizing global foundations while unlearning local habits. On this episode of Global Lens, Senior Retail Analyst Lavina Suthenthiran joins Jim Fielding (former CEO of Claire’s and former President at Disney Stores Worldwide) to unpack practi...
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Beyond the Search Bar: AI Agents in Retail

August 3, 2026 • 18 mins
AI is changing what search means in e-commerce. Shoppers are no longer just typing keywords and scanning static results. Conversational agents are shaping discovery, addressing objections, and guiding purchases like digital salespeople. Brands must look beyond traditional SEO and design for both human shoppers and AI-driven journeys. Jeremy Goldman sits down with Sean Whitehead, VP of Digital Product & Tech at Fracture, and An...
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Retail Roundup: Luxury Split, TikTok Shop & Heritage

July 31, 2026 • 25 mins
Welcome to another edition of Retail Roundup—your weekly brief helping retail leaders decode the biggest shifts in retail, AI, and commerce. In this week’s episode, Jeremy Goldman sits down with industry experts Charisma Glassman (Genpact) and RETHINK Retail's very own Tanya Thorson to examine the shifts redefining commerce. Together, they analyze shifting consumer spending, the evolution of social commerce platforms,...
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Why Global Demand Is Outpacing Operations

July 29, 2026 • 12 mins
“The hard part isn’t going global. It’s staying operational once you’re there.” Senior Retail Analyst Lavina Suthenthiran unpacks the newest Global Lens report in a new podcast series exploring the forces reshaping global retail. Over the coming weeks, she dives deeper into the data, case studies, and market dynamics behind one central conclusion: cross-border growth has shifted from a demand problem ...
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Retail Roundup: Retail’s End to Safe Plays

July 24, 2026 • 27 mins
Welcome to another edition of Retail Roundup—your weekly brief helping retail leaders decode the biggest shifts in retail, AI, and commerce. In this week’s episode, Jeremy sits down with Martin Bailie (MWB Advisory) and Kimberly Morgan (The Fashion Tech Exec) to break down how three major retail moves signal a definitive shift away from safe, superficial trends toward bold execution. INSIDE THE EPISODE: - Marketplace...
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The Omnichannel Execution Gap

July 20, 2026 • 21 mins
Most retailers have the tools, platforms, and channels. The problem? They don’t talk to each other. Simply offering apps, delivery, and pickup options is no longer enough—the real challenge is connecting those systems seamlessly underneath the surface. In an upcoming report, Jeremy Goldman (VP of Editorial and Insights) outlines this exact issue: the omnichannel execution gap. Ahead of the release, he sat down with Xav...
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Retail Roundup: From Reaction to Retail Restructure

July 17, 2026 • 25 mins
Welcome to another addition of Retail Roundup. Your weekly brief to help retail leaders decode the biggest news in retail, AI, and commerce—and understand what those developments mean in practice. In this week's episode, VP of Editorial & Insights Jeremy Goldman joins Zak Stambor (EMARKETER) and Richard Kestenbaum (Triangle Capital LLC) to highlight how retail giants are shifting from reaction to restructuring when faci...
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Instacart’s Connected Store Strategy

July 15, 2026 • 14 mins
Instacart is shifting from a basic delivery app to a complete digital operating system that runs grocery stores from top to bottom. Ryan Hamburger, Chief Commercial Officer at Instacart sat down with Yael Kochman, Chair of AiR, to break down how the platform is bundling hardware, software, and AI tools that help grocers manage everything from smart shopping carts to automated inventory tracking. “Consumers know the shopping...
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