RETHINK RETAIL

RETHINK RETAIL

RETHINK Retail - the evolution of retail in today’s connected world. Join us as we explore the most recent trends and innovations in commerce.

Episodes

Moving past pilots: What enterprise AI actually takes

February 10, 2026 • 23 mins
Enterprise AI doesn’t fail because the models aren’t ready. It stalls when operating models, data foundations, and decision paths can’t keep up. Recorded at NRF, this AiR Podcast features Yael Kochman in conversation with Rakesh Srinivasan (The Estée Lauder Companies) and Chris Daniels (Toptal) on what it takes to move from scattered experimentation to repeatable, enterprise deployment - across brands, regions, teams, and partner ...
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Retail Therapy Podcast: NRF 2026 Debrief

February 9, 2026 • 36 mins
There is a reason NRF is called Retail’s Big Show. Each year, it generates an unmistakable buzz across the retail industry. What matters most, however, is how that buzz translates into real insight and action. NRF 2026 delivered bold predictions, big ideas, and no shortage of conversation around AI. The real question is what retailers actually took seriously this year. In this episode of Retail Therapy, host Andrew Smith of Think...
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Retail Media Measurement: Top NRF 2026 Insights

February 6, 2026 • 16 mins
Recorded live at NRF 2026: Retail’s Big Show, The RETHINK Retail Podcast features Fritz Finlay, Head of Production at RETHINK Retail, in conversation with Will Burghes, Head of Professional Services at Rockerbox & DoubleVerify. The discussion focuses on how retail media measurement is evolving as brands and retailers move beyond impressions and clicks toward outcome-based metrics that matter to the business. Key insights from the...
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Brand Growth Insights: Marketplaces & Ecosystems

February 3, 2026 • 14 mins
Unlock the Future of Brand Growth Discover what’s changing fastest in how brands grow today, straight from industry leaders who are shaping modern commerce. The RETHINK Retail Podcast takes you behind the scenes of marketplace strategies, ecosystem-driven growth, and omnichannel success. Learn from the expertise of Tim Derner of Authentic Brands Group and Remington Tonar of Cart.com as they explore: - Marketplace acceleration: Ho...
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How to Restore Trust in Retail Communications

February 2, 2026 • 25 mins
Recorded live at NRF 2026: Retail's Big Show, this episode of the RETHINK Retail Podcast features Michelle James, Vice President at CTIA, in conversation with Melissa Blassingame, RVP of Partner Alliances at Twilio. As consumers increasingly ignore unknown calls, this episode explores how Branded Calling ID in retail is helping brands rebuild trust and improve voice engagement. - Why trust in voice communications is critical for ...
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Scaling Human Connection with AI: Live at NRF 2026

January 30, 2026 • 14 mins
Can technology actually make shopping feel more personal? Recorded live at NRF 2026, this RETHINK Retail Podcast moves past the AI hype to focus on the people behind the counter. Host Michael Klein is joined by David Weissman from Tulip, Rissa Jarrat from Jenni Kayne, and Kimberly Levine from TUMI for a candid conversation about the future of clienteling. In a world of digital noise, these leaders are using AI to bring back the "...
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AI in Luxury Resale: NRF 2026 Insights

January 28, 2026 • 18 mins
Recorded live at NRF 2026: Retail's Big Show, the RETHINK Retail Podcast dives into how Rebag is using conversational AI to transform luxury resale. Olivier Hepner, CPTO at Rebag and Howe Gu Senior Vice President, Partnerships & Ecosystem at Rezolve AI, discuss moving beyond traditional search, helping shoppers make confident decisions, and blending AI with human expertise. Discover what intelligence-driven retail looks like in a...
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Agentic AI and the Future of Retail Execution

January 27, 2026 • 27 mins
Retail AI is evolving — and the biggest breakthroughs are happening after the sale. In this episode of the Rethink Retail Podcast, host Michael Zakkour speaks with Aadil Kazmi, Head of AI at Infios, about how agentic AI is reshaping retail execution across order management, fulfillment, and transportation. Key Takeaways - Execution is the new battleground – AI’s biggest retail impact is shifting from planning to fulfillment and p...
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From Insight to Impact: Intelligent Retail Podcast

January 26, 2026 • 15 mins
Recorded at NRF 2026: Retail’s Big Show, this episode of the RETHINK Retail podcast explores how retailers are translating data into more informed decision-making at the store level. In 'From Insight to Impact: How Intelligent Retail Creates Results', industry leaders discuss how connected retail ecosystems, spanning POS, self-checkout, back office operations, and analytics, can support operational efficiency and contribute to imp...
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How AI Is Reshaping Retail Payments and the Checkout Experience

January 15, 2026 • 27 mins
AI is transforming how retailers manage payments, prevent fraud, and deliver seamless checkout experiences. In this episode of the Rethink Retail podcast, host Matthew Adam Smith speaks with Kai Lindstrom, VP of Retail Payment Services at SOK, and Jagrati Singh, Regional Sales Director at HCLTech. Key Takeaways: - AI-powered checkout: faster, seamless, and secure transactions - Fraud prevention: smarter detection and reduced opera...
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NRF Big Show 2026: The Countdown to the Future of Retail

January 5, 2026 • 12 mins
🌟 Can you feel the anticipation? Together we rise! The countdown to NRF big show 2026 has begun! This year promises new activations and global insights that will reshape the retail landscape. What’s one thing you hope to learn at the show? Share with us.
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New Customer Expectations: What Retailers Need to Know

December 18, 2025 • 22 mins
In this episode of RETHINK Retail, Top Retail Experts unpack how much customer expectations have accelerated and expert tips for retailers trying to compete across stores, apps, loyalty programs, and connected channels. Join Emily Pfeiffer, Principal Analyst of Commerce Tech at Forrester and Roopi Crowley, Managing Director of Strategic Retail at T-Mobile for Business, as they explore: - The future of loyalty programs - Dynamic pr...
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Retail Leaders Share 2026 Predictions: AI, Omnichannel, Trust & the Future of Commerce

December 18, 2025 • 27 mins
As the retail industry heads into 2026, innovation is no longer theoretical — it’s operational. In this special episode of the Rethink Retail Predictions Podcast, we spoke directly with retail leaders who are actively building the future of commerce. From omnichannel growth and AI-driven personalization to pricing pressure, trust, and the rise of machine-assisted shopping, these experts share unfiltered insights into what’s actual...
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The Connected Store: How Real-Time Data Is Powering the Future of Retail

December 17, 2025 • 30 mins
In this episode of Rethink Retail, host Martin Bailie is joined by Jerome Hamrit, Senior Vice President for Data and Retail Media at VusionGroup, and Thaddeus Segura, Senior Vice President for Product at VusionGroup, to explore the evolution of the connected store. What you’ll learn in this episode: - Why store digital transformation is fundamentally different from e-commerce transformation - How real-time data from ESLs, computer...
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Beyond the Store: Building the Business Case for Video AI in Retail

December 16, 2025 • 32 mins
What if store cameras were one of retail’s most underused growth assets? In this episode, Martin Bailie (Advisory Board, RETHINK Retail) sits down with Karissa Price, Chief Customer Officer at Dragonfruit AI, and Randy Meadows, Retail Advisor to Dragonfruit AI and former SVP of Asset Protection at Kohl’s, to explore how video AI is transforming retail beyond loss prevention. Key takeaways: - Most retailers already have the infras...
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AI-Powered Consumer Insights for the New Retail Era

December 12, 2025 • 22 mins
What happens when survey-based consumer research gets replaced by real-time, AI-orchestrated insight? At GroceryShop 2025, host Kirat Anand sits down with Trevor Sumner, CEO of iGenie.ai, to unpack how the company is redefining a $35B insights industry. They explore: - Why traditional surveys fail — and why 70% of responses are unusable - How iGenie analyzes billions of real consumer signals across search, social, video, and revi...
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The Zero Proof: The Business of Going Alcohol-Free

December 9, 2025 • 21 mins
How do you scale one of the fastest-growing beverage categories in retail? In this episode, host James Tenser sits down with Sean Goldsmith, Co-Founder & CEO of The Zero Proof, to unpack what’s fueling the explosive rise of the non-alcoholic (NA) movement — and how retailers can capitalize. They explore: - The cultural shift toward wellness, moderation, and premium adult experiences - How new NA spirits, wines, and cocktails driv...
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Beyond Compliance: The New Language of Retail Resilience

December 4, 2025 • 47 mins
Cyber threats aren’t evolving, they’re accelerating. 🚨 In this new AiR Podcast episode, Renee Hartmann sits down with Kenneth Ogami, Industry Leader for Retail & Hospitality at Palo Alto Networks, to unpack the new language of retail resilience. Kenneth brings 20+ years of hands-on retail security experience — from securing Westfield’s digital ecosystem to helping luxury brand Amiri scale securely through hypergrowth. His messag...
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How PepsiCo Is Accelerating Innovation & Growth

December 1, 2025 • 23 mins
How is PepsiCo reshaping its future while staying true to the brands consumers love? In this episode, host Matt Mueller sits down with Michael Del Pozzo, President of PepsiCo North America, to explore the company’s bold new chapter. They discuss: - How PepsiCo balances data-driven precision with creative instinct - What’s fueling innovation across beverages, snacks, and brand refreshes - How “One PepsiCo” is accelerating speed, co...
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It’s Skinny – “Building a Modern Food Brand”

November 26, 2025 • 16 mins
On this episode of “Building a Modern Food Brand,” host Christina Downey sits down with Matthew Newman, CCO at It’s Skinny, to talk about the hard choices founders must make early — and why focus, discipline, and a clear go-to-market strategy matter more than saying “yes” to everyone. Matthew shares: - Why startups must define where they want to live — and hold firm - How It’s Skinny reset its core strategy before scaling - The br...
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