RETHINK RETAIL
RETHINK Retail - the evolution of retail in today’s connected world. Join us as we explore the most recent trends and innovations in commerce.
Episodes
May 8, 2026 • 40 mins
We’re live from the floor of eTail Toronto 2026! In the first half of our special two-part coverage, we’re digging past the buzzwords to find out what is actually driving retail innovation in 2026.
Host Jeremy Goldman sits down with three industry leaders to discuss everything from boardroom AI mandates to the digital rebellion of the next generation of consumers.
Featured in this episode:
- Dave Stevens (CTO, Groupe Dynamite): ...
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May 7, 2026 • 8 mins
Automation and Openness: Lessons from the Australian Frontline
Australia has a 20-year head start on the self-service revolution. Kristie Longhurst from Diebold Nixdorf and Top Retail Expert Nick Harbaugh discuss why automation is the only viable answer to the global labor crisis and rising operational costs.
Inside the Episode:
- The Demographic Surprise: Why the elderly are embracing self-checkout while millennial men remain t...
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Shrinking margins, labor shortages, and the complexity of omni-channel fulfillment are putting unprecedented pressure on grocery and convenience retailers. On the latest RETHINK Retail Podcast, recorded live at EuroShop, Renee Hartmann, Top Retail Expert, sits down with Zsuzsa Hordai of SPAR International and Aidan Mittra of OrderGrid to unpack these operational pressures, and what they demand from retailers next.
KEY TAKEAWAYS
-...
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May 4, 2026 • 20 mins
Beyond Vanilla AI: The Era of Agentic Commerce
The retail industry has moved past experimentation. We are now in the realization phase where AI agents deliver frictionless, store-like expertise to digital channels.
Vic Miles from Microsoft and Crispin Lowery of Rezolve AI join Jeremy Goldman to discuss why the early adopter advantage is now a requirement for brand survival.
Key Discussion Points:
- The Expertise Bridge: How age...
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May 2, 2026 • 20 mins
Store design used to be about defining a set path for the customer. Today, it is about providing a flexible canvas.
Crate and Barrel's VP of Store Design, Nicholas Effler joins Top Retail Expert Cynthia Ortiz to discuss how Crate & Barrel balances historic architecture with the high-tech expectations of the modern shopper.
Inside the Episode:
- Digital Echoes: How the pace of app-scrolling translates to physical shopping behavi...
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May 1, 2026 • 21 mins
Retail design is at a crossroads. As customer expectations rise, physical stores must offer more than just products: they must deliver animation, meaning, and connection.
Steve Calhoun and Andy Hunt, from The Hershey Company, join Top Retail Expert Elisa Servais to discuss how Hershey’s uses technology to amplify nostalgia and joy without overstimulating the shopper.
Inside the Episode:
- The Digital Interface: Moving beyond mul...
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April 30, 2026 • 21 mins
On the latest RETHINK Retail Podcast, host Toby Pickard of the Institute of Grocery Distribution (IGD) sits down with Aidan Mittra, Co-founder of OrderGrid.
They explore how real-time inventory technology is transforming store efficiency, supply chain management, and the future of grocery retail.
KEY TAKEAWAYS:
- Location and expiry awareness is now essential: Retailers need to know exactly where items are and whether they are s...
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April 29, 2026 • 26 mins
Traditional retail is designed to drive the next transaction, but Patagonia is built to drive a movement.
Angela Clark, VP of Digital at Patagonia, joins Marie Schwartz to discuss leading a digital organization where activism is a primary KPI and short-term conversion is never the goal.
Activism as a Metric: Why Patagonia treats a local cleanup sign-up with the same weight as a high-value product purchase.
The Used Gear Edge: Ho...
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April 28, 2026 • 20 mins
The real bottleneck in retail planning isn't a lack of data; it's the time lost reconciling it. When planners spend the first half of their week manually pulling reports, they aren't strategizing—they're just catching up.
The tension for 2026 is moving past "Black Box" AI that demands blind faith to Agentic AI that provides actionable transparency.
Karen Beebe, CTO of Bealls, Inc., details how a 111-year-old retailer scales innov...
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April 28, 2026 • 14 mins
Emerging brands cannot outspend the giants. They have to out-think them.
Avani Oswal, Head of Digital at Elizée, joins Marie Schwartz to share how they build trust for a high-price product in a market dominated by legacy names.
THE HIGH-LEVEL INSIGHTS:
- The Margin Trap: Why focusing on contribution margin is the only way to build a sustainable luxury business.
- The Discovery Layer: Moving beyond SEO to win the race for Answer...
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April 25, 2026 • 21 mins
Innovation is often confused with complexity. In this episode, Jennifer Peters, Director of DTC and Martech at OLLY, argues that the most successful brands in 2026 are the ones that execute the fundamentals with relentless consistency.
They move past the hype of custom builds to focus on what actually moves the needle for a modern wellness brand.
WHY YOU SHOULD LISTEN:
- The Headless Trap: Why the trend of overly complicated, cu...
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April 24, 2026 • 22 mins
The long waves of efficiency are over. If your brand waits 18 months to pivot, you have already lost the margin.
Jason O'Toole, Head of Connected Commerce & Media at Gildan, and guest host Spencer Lian-Thornton, VP Growth & Partnership of Mindgruve, discuss why the "Fail Fast" culture is now a requirement for survival.
INSIDE THE EPISODE:
- The ROAS Trap: Why high returns often hide cannibalization and how Gildan focuses on incr...
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April 24, 2026 • 14 mins
On the latest RETHINK Retail Podcast, host Fritz Finlay sits down with Jeannie Scarlet Freis-Terry of Albertsons and Aidan Mittra, Co-founder of OrderGrid, to discuss how grocers can modernize their technology stack.
They explore building lasting vendor relationships and laying the operational foundation for an AI-driven future in the grocery sector.
KEY TAKEAWAYS:
- Great partnerships solve big problems: The best vendor relatio...
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April 24, 2026 • 24 mins
The era of curiosity is over. Retailers are finding that moving from a flashy demo to a trusted, scalable production environment is much harder than a slide deck makes it look.
In this episode, op Retail Expert & AI Leader, Charisma Glassman sits down with Mark Abramowitz, CMO of Dataiku, to discuss how leaders can hit their performance targets before the 2026 budget reckoning.
WHY YOU SHOULD LISTEN:
- The Regret Gap: Why 74% of...
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April 23, 2026 • 20 mins
Consumer habits are shifting fast, and the pressure on grocery retailers to keep up has never been greater.
On the latest RETHINK Retail Podcast, R.J. Hottovy of Placer.ai and Aidan Mittra, Co-founder of OrderGrid, discuss the state of the industry and how retailers can adapt to modern demands.
THE KEY TAKEAWAYS:
- Shoppers are more fluid than ever: Consumers are moving freely across in-store, pickup, and delivery channels based...
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April 23, 2026 • 22 mins
Here is the Spotify-optimized version for the Inventory Truth episode with Ted McCaffrey and Tom Meehan. I’ve focused on making those "Core Perspectives" pop so listeners can quickly see the technical value of the conversation.
The Optimized Spotify Version
Copy and paste this text directly:
DESCRIPTION
Retail transformation fails in the gap between corporate data and the sales floor. In this episode, Top Retail Expert Ted McCaf...
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April 22, 2026 • 18 mins
Most growth leaders spend their lives chasing the promotional calendar. Ankur Goyal spent his time building a brand that didn't need one.
In this episode, Marie Schwartz sits down with Ankur Goyal, the man who helped lead Coterie to a major acquisition. They move past the standard "growth hacks" to reveal the discipline required for true innovation.
THE GROWTH BLUEPRINT:
📊 The Data Foundation: Before touching AI, you need a cle...
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April 21, 2026 • 19 mins
The era of "testing" AI is over. For retail leaders, the tension has shifted from theoretical potential to a mandatory operational overhaul. If you aren't actioning data within 24 hours, you’re already behind.
Recorded at Shoptalk, quip CEO Meredith Glansberg joins Kimberly Morgan, a Top AI Leader, to dismantle the hype surrounding retail tech. Glansberg argues that AI isn't a "point solution"—it is a foundational layer that must ...
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April 20, 2026 • 19 mins
Most brands treat influencers as a side project. At Allbirds, it is a unified revenue engine.
Sarah Grosz joins Marie Chevrier Schwartz to discuss moving the brand beyond ad-hoc product seeding to a 3,000-plus member network that drives predictable ROI.
THE CORE STRATEGY:
🛑 The Problem: The Ad Plateau: Traditional paid channels hit diminishing returns as spend increases. An influencer ecosystem creates "surround sound" that bui...
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April 18, 2026 • 14 mins
Most organizations break the same way: they get bigger, slower, and more rigid.
Ujjwal Dhoot of Tractor Supply Company argues for the opposite approach: if you want to scale, you have to build like water—not like a box.
ADAPTABILITY OVER RIGIDITY:
💧 Build Like Water: Scaling doesn’t mean chaos; it means fluidity. The best teams know when to standardize—and when to flex.
🏗️ Structure Without Constraint: High-performing teams o...
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