RETHINK RETAIL
Rethink Retail - the evolution of retail in today’s connected world. Join us as we explore the most recent trends and innovations in commerce.
Episodes
October 2, 2026 • 45 mins
Amazon believes in AI shopping agents. It just wants to decide whose agents get through the door.
Welcome to another edition of Retail Roundup. This is your weekly brief helping retail leaders decode the biggest shifts in retail, AI, and commerce.
In this special edition, recorded live at Shoptalk Fall, Jeremy Goldman sits down with Christine Russo (What Just Happened Commerce Podcast), Charisma Glassman (Genpact), and Ricardo Be...
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October 1, 2026 • 16 mins
In online grocery, the delivery driver is often the only person a customer ever meets from the retailer. Whoever runs that delivery, and whoever holds the order data behind it, holds the relationship and decides whether the customer comes back.
That creates a tension in grocery right now. Retailers rely on delivery platforms to reach more customers, but those platforms want the customer data just as badly, and they often work with...
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September 30, 2026 • 28 mins
A retailer can get everything right in a new country and still be shut down over how it records a sale.
The culprit is fiscalization, the rules for how every transaction gets reported to tax authorities. More than 100 countries have these rules, and no two are the same. Most were written for the cash register and have been patched country by country as retail went digital.
A system that works in five markets can fail in the sixth...
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September 28, 2026 • 35 mins
Every number in retail media right now comes from someone grading their own homework. Retailers measure their own campaigns, and platforms measure their own inventory. Lindsay Pullins (Circana) says the fix is independent, standardized measurement that every retailer and platform gets held to, not just their own.
On this episode of our Media in Retail podcast, host Jeremy Goldman sits down with Pullins to unpack what she's learned...
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September 25, 2026 • 30 mins
Welcome to another edition of Retail Roundup. This is your weekly brief helping retail leaders decode the biggest shifts in retail, AI, and commerce.
In this special in-person edition, recorded live at Groceryshop, Jeremy Goldman sits down with Michelle Evans (Euromonitor International), Andrea Leigh (Allume Group), and Virginia Marsh (Fluent) to unpack the biggest grocery stories breaking both on and off the show floor this week...
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September 23, 2026 • 18 mins
Zuly Matallana's brand has the kind of unpaid advocacy most founders spend years chasing: a Dragon's Den investor who still posts about the product, a Good Morning America feature, a celebrity's on-camera endorsement. None of it replaced the sales work.
Matallana, Founder of TIARA, still sends samples to buyers herself. She still works trade show floors. She still cold-emails retailers with no guarantee anyone opens the message.
...
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September 21, 2026 • 30 mins
A new Rethink Retail series going inside the real strategies, real numbers, and real people building retail media from the ground up.
In our debut episode, host Drew Cashmore, Chair of the Media in Retail Community, sits down with Austin Leonard, Vice President and General Manager of DG Media Network, to break down what it actually takes to build a retail media network and where this industry still has room to grow.
INSIDE THE EP...
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September 18, 2026 • 35 mins
Welcome to another edition of Retail Roundup. This is your weekly brief helping retail leaders decode the biggest shifts in retail, AI, and commerce.
In this week's episode, Jeremy Goldman sits down with Petr Lízner (Rohlik Group), Aidan Mittra (OrderGrid), and David Polinchock (Unified Brand Experience Lab) to unpack AI's growing safety debate, what it means to own the customer relationship as agents start shopping on our behalf,...
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September 16, 2026 • 14 mins
$27.6 billion in American goods now enters Canada facing a new tariff, 15%, 25%, or 50% depending on the product, as part of Canada's counter-tariffs on US goods. Dairy, general merchandise, and health and beauty are all caught in it, while Alberta's "Buy Alberta" campaign is pushing grocers to make Canadian products impossible to miss on the shelf
For most retailers, that's a scramble. For Calgary Co-op, it's a confirmation.
In ...
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September 14, 2026 • 17 mins
Retail technology has automated the back office for years, but the store floor has lagged, still running on manual gap scans and disconnected systems that pull associates away from the guest.
Jerome Rose, SVP Strategic Sales at Vusion, and Mathew Toussaint, Vice President of Operational Processes & Labor, Guest Experience & Labor at The Fresh Market, join Jeremy Goldman to unpack how connected store technology can transfor...
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September 11, 2026 • 33 mins
Welcome to another edition of Retail Roundup. This is your weekly brief helping retail leaders decode the biggest shifts in retail, AI, and commerce.
In this week's episode, Jeremy Goldman sits down with Kimberly Morgan (CEO & Founder, The Fashion Tech Exec) and Ricardo Belmar (Founder, Retail Razor) to unpack the trade pressures, AI shifts, and brand loyalty questions reshaping retail this week.
INSIDE THE EPISODE:
CANADA'...
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September 9, 2026 • 22 mins
Unichannel isn't the next phase of omnichannel. It proves that omnichannel was never the finish line.
In this episode of the Global Lens podcast series, host Lavina Suthenthiran speaks with Michael Zakkour, Founder & Chief Strategist of 5 New Digital, about the unichannel model he pioneered in China, retail's next growth market, and what makes a merger actually work.
INSIDE THE EPISODE:
- Omnichannel and multichannel were al...
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September 8, 2026 • 23 mins
Scaling a brand and protecting what makes it distinct aren't the same goal, and knowing the difference separates lasting growth from quiet erosion.
For 23 years as CEO of Sonic Corp, Clifford Hudson guided the drive-in chain through decades of growth and helped engineer one of the quick-service restaurant (QSR) industry's most successful digital reinventions.
Now co-author of Bricks and Clicks: How We Drove Sonic Into the Digita...
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September 4, 2026 • 42 mins
Welcome to another edition of Retail Roundup. This is your weekly brief helping retail leaders decode the biggest shifts in retail, AI, and commerce.
In this week’s episode, Jeremy Goldman sits down with Sky Canaves (Principal Analyst, EMARKETER), James Tenser (Storyteller-in-Chief, CPGMatters), and Lavina Suthenthiran (Senior Retail Analyst, RETHINK Retail) to discuss a shaky IPO, a widening apparel gap, and what's really b...
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September 2, 2026 • 18 mins
Global retail leaders are adjusting their strategic playbooks as practical AI integration, localized omnichannel operations, and customer retention redefine competitive growth across worldwide markets.
On this special edition of Global Lens, Jill Dvorak (NRF) and Annabelle Serres (NRF Europe) sit down with host and Senior Retail Analyst Lavina Suthenthiran to unpack how overarching industry strategies translate into practical solu...
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August 31, 2026 • 21 mins
Retailers spend fortunes perfecting the store, then hand the whole experience over to 30 seconds at the counter.
In our latest episode, Senior Retail Analyst Lavina Suthenthiran sits down with Jessie Cole, Director of Strategic Planning at Effy Jewelry, and Sandra Ishak, Head of Marketing, Americas at Ingenico, to break down why the physical checkout moment carries as much weight as the first impression, and what it takes to get i...
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August 28, 2026 • 33 mins
Welcome to another edition of Retail Roundup. This is your weekly brief helping retail leaders decode the biggest shifts in retail, AI, and commerce.
In this week's episode, Jeremy Goldman sits down with David Polinchock (Brand Experience Lab) and Drew Cashmore (Vantage & Chair of MiR) to mark nine years since Amazon's Whole Foods acquisition, unpack the FTC's new scrutiny of personalised pricing, and break down what Walmart a...
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August 26, 2026 • 23 mins
Global retail media expansion hinges on balancing localized AI-generated creative with brand integrity.
In this episode of the Global Lens podcast series, host Lavina Suthenthiran speaks with Nishanth Kadiyala (Walmart Connect) about how Walmart built an automated creative generation system handling nearly $1 billion in ad spend and how to scale generative AI across international borders.
INSIDE THE EPISODE:
- Creative was retai...
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August 24, 2026 • 25 mins
Building a loyal audience takes far more than just posting on social media and relying on fickle algorithms. As creators and brands look for reliable growth, the real challenge is scaling reach without losing the direct, human connections that turn casual followers into long-term subscribers.
Jeremy Goldman sits down with Allison Yazdian, CEO of Uscreen, and Briana Christine, Founder of BBM Health & Fitness, to break down why ...
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August 21, 2026 • 48 mins
Welcome to another edition of Retail Roundup. This is your weekly brief helping retail leaders decode the biggest shifts in retail, AI, and commerce.
In this week’s episode, Jeremy Goldman sits down with industry experts Charisma Glassman (Genpact), Ricardo Belmar (Retail Razor Podcast Network), and David Polinchock (Brand Experience Lab) to examine Prime Day's impact on July sales, the boom in health and wellness, and why s...
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