Embracing AI and Technology in Student Affairs: Insights from NASPA Conference Voices

In the latest episode of "Student Affairs Voices from the Field," listeners are treated to an energetic collection of perspectives straight from the annual NASPA conference. This dynamic, "person on the street" episode—hosted by Dr. Jill Creighton—dives into a pressing topic: How can we better leverage technology to meet the evolving needs of students in higher education?

What stands out most from these conversations is the profession’s willingness to lean into change, rather than shy away from it. From associate vice presidents to graduate students, professionals across the nation acknowledge that technology—and especially artificial intelligence (AI)—is reshaping student affairs. As Dr. Eddie Martinez puts it, “The bus has left the station … we need to play catch up.” There’s consensus: AI isn’t just a trend. It’s a powerful tool that can streamline administrative tasks, enhance communication, and free up time for the real heart of student affairs—the human connection.

But it’s not all enthusiasm and optimism. Many professionals, like Eileen Hentz and Dr. Bernard Little, admit to their initial hesitation and the need for continual learning. The episode encourages honesty about where we’re starting from, and models what it means to be a lifelong learner in higher ed. Just as importantly, ethical use, intentionality, and a focus on access are recognized as essential values as we navigate these new tools.

Students themselves are often ahead of the curve, pushing their institutions to integrate technology in ways that feel intuitive and relevant. Yet, as several speakers caution, “simple is better.” Too many platforms can overwhelm students, so thoughtful integration—rather than chasing every shiny new thing—is crucial. Streamlining platforms, as Dr. Will Simpkins urges, helps ensure technology truly empowers rather than confuses our campus communities.

This episode is a masterclass in collective wisdom: you’ll hear voices championing data-driven decisions, advocating for AI workshops, and urging a balance between technological innovation and the irreplaceable human touch. The themes are clear—embrace change, keep learning, focus on ethical and efficient solutions, and never lose sight of the student experience.

Tune in to hear these fresh perspectives and discover actionable insights that you can bring back to your own work. Whether you’re tech-savvy or just starting your journey, you’ll leave inspired to reimagine how technology can support both you and your students. Listen now and join the conversation!

TRANSCRIPT

Dr. Jill Creighton [00:00:01]:
Welcome to Student Affairs Voices from the Field, the podcast where we share your student affairs stories from fresh perspectives to seasoned experts. Brought to you by NASPA, we curate free and accessible professional development for higher ed professionals wherever you happen to be. This is season 12, continuing our journey through the past, present, and future of student affairs. I'm doctor Jill Creighton, she, her, hers, your essay Voices from the Field host. Welcome back to Student Affairs Voices from the Field. We're here with our three conference episodes that feature your voices. Chris and I were able to move about the conference and connected with over 60 of you who shared your thoughts on the three conference themes. We asked you each one question on each theme, and we're going to be bringing you one episode per question.

Dr. Jill Creighton [00:00:46]:
So today's question will be on theme one, which was well-being and healthy excellence in student affairs. Next week, we'll be bringing you theme two in changing the student affairs profession, and then finally, theme three, which is sustaining and celebrating the student affairs profession. Today's question was, how can student affairs professionals model healthy excellence in their own live