Redefining Student Affairs: Insights from Dr. Ainsley Carry

In the latest episode of NASPA's SA Voices From the Field podcast, Dr. Jill Creighton sits down with Dr. Ainsley Carry, Vice President for Students at the University of British Columbia (UBC), to discuss the current state and future directions of student affairs. Their conversation ranges from the importance of listening to students and adapting to cultural nuances, to the evolving role of AI and mental health support on campus. 

The Evolution of Student Affairs

A Shift from Traditional Theories

Dr. Ainsley Carry highlights that student affairs have undergone significant changes over the years. Historically, the field focused on career placement and leadership development, often driven by traditional theories like those proposed by Tinto and Chickering. However, Dr. Carry critiques these models for being outdated and restrictive. He argues for the necessity of freeing student affairs from these old theoretical constraints to better align with the evolving needs and cultures of modern students.

From Leadership to Inclusivity

The emphasis has gradually shifted from leadership, with its positional nature, to inclusivity in participation. Today's student affairs professionals recognize the importance of engaging students inside and outside the classroom, acknowledging the challenges in measuring qualitative learning experiences. According to Dr. Carry, the current trends in student affairs reflect a return to career exploration and identity development, rather than mere placement, recognizing the global nature of modern careers and the importance of early engagement through internships.

Listening and Feedback Sessions

Dr. Carry has introduced listening sessions at UBC, conducting over 100 sessions with thousands of student participants. These sessions are crucial for gathering feedback, understanding what works well, and identifying areas needing improvement. The methodology is simple but effective: asking students what’s working, what isn’t, what should be maintained, what should be stopped, and what other questions they have. This process ensures that student voices are heard and integrated into strategic planning.

Enhancing Mental Health Support

Reducing Wait Times and Expanding Access

Mental health support on campuses has seen substantial improvements, as Dr. Carry points out. Universities have reduced wait times for counseling and expanded access through both in-person and virtual formats. Regulatory changes now allow cross-state counseling, and a greater number of individuals are pursuing careers in counseling, contributing to a robust pool of professionals ready to support students.

Destigmatizing Mental Health Discussions

Efforts are ongoing to destigmatize mental health discussions. Dr. Carry emphasizes that addressing mental health proactively is central to supporting students’ overall well-being. Institutions are aiming to normalize these conversations, making it easier for students to seek help without fear of judgment.

The Promise of AI in Higher Education

24/7 Student Services

One of the most exciting topics Dr. Carry discusses is the potential of artificial intelligence (AI) in student affairs. Just as calculators once transformed education, AI has the potential to offer 24/7 student services. This could address the common mismatch between student needs and the traditional service hours of university offices. AI can provide continuous support for academic, career, and mental health advising, particularly during after-hours when human staff are unavailable.

Supplementing Human Interactions

It’s crucial to not