"Mastering Customer Experience: Insights from Joseph Michelli, Ph.D."

This week on the Sales Genius Podcast, Joe Ingram is thrilled to welcome Joseph Michelli, Ph.D., a world-renowned customer experience expert, New York Times #1 bestselling author, and Customer Experience Hall of Fame inductee. Joseph’s work has shaped the service standards of some of the most admired brands in the world, including The Ritz-Carlton Hotel Company, Mercedes-Benz, Starbucks, Zappos, and Airbnb. As a certified customer experience professional and a professor of service excellence, Joseph has dedicated his career to helping leaders and frontline teams elevate the experiences they deliver to both colleagues and customers. In this episode, titled "Mastering Customer Experience," Joseph will share his insights on creating memorable, loyalty-building interactions that can drive long-term business success. Whether you’re a business owner, leader, or customer service professional, Joseph’s expertise in leadership and human experience design will provide you with the tools you need to set a new standard of excellence. Explore Joseph Michelli’s books on customer experience for more insights: https://amzn.to/3O5sCqh Connect with Joseph on LinkedIn at https://www.linkedin.com/in/josephmichelli/ #SalesGeniusPodcast #JoeIngram #JosephMichelli #CustomerExperience #ServiceExcellence #CustomerLoyalty #Leadership #HumanExperienceDesign #CXStrategy #BestsellingAuthor