Episode #69 | How NOT to Manage a Crisis

In times of crisis there are well established protocols for communication. These are tried and true methods that have been documented for centuries and are the foundation for effective crisis management. Regardless of your political stance, we can all agree that the past 2 years have been one huge debacle, and we have all seen first hand some perfect examples of the ways NOT to manage a crisis.  Our returning guest today just so happens to be getting his doctorate in complex systems and global crisis management and has some unique perspective on the matter. As a former adventure tour guide, Ryan Palmer started his career in "phoenix tourism" in South America, establishing the infrastructure for tourists to return to post conflict war torn countries. This experience led him into consulting on global security and foreign affairs which spurred his desire to better understand the inner connectedness of complex systems. In this episode, he shares some insight into how things SHOULD be handled and we discuss some potential reasons why they haven't been, without even needing to don our tin foil hats.