Service professionals are especially required to show that they are in pleasant emotional states - cheerful, calm, friendly, etc. But when you're not feeling that way, it's often difficult and straining to fake these emotions. This episode talks about these struggles of "Emotional Labor" and how to emerge victorious in what can often feel like a miserable trap of performance expectations.
You'll learn...
- How to get better at feeling unpleasant emotions and the surprising positive impact that it has on our emotional state.
- What real authenticity is - it's not what you think.
- When empathy can work against you.
- How to cultivate compassion for customers.
- A powerful visualization practice that allows you to genuinely become more of the person you want to be so that you can more readily summon authentic emotions when you need them.
- How to bring the right intentions to everything you do.
Do This Too!
Self-Compassion Practice - feel what you're feeling!
Free yourself from any ideas of being obligated.
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