What a great conversation with a fellow service superhero, Molly Bruttomesso of Wunderkind, a company that's become a darling of the digital marketing world and seems to remain in a continual phase of blossoming.
We covered a lot of ground around organizational culture, professional growth, true customer support, and more, so I definitely recommend this episode if you are a service leader or a service professional looking to grow into your potential. Some of the points we covered included:
- The importance of supporting the individuality and humanity of your team.
- Honoring the particular strengths of your people reveals that the bubbly personality traits that are stereotypically associated with service are not necessarily what determines a great professional (and how, in fact, the opposite is often true).
- How setting weekly mantras can be more effective than weekly goals.
- How true professional growth sometimes doesn't require seeking the next promotion.
- Mindfulness and meditation practices that are actually relevant to the workplace (and life in general).
Roads That Lead to Molly
Connect w/ Molly (LinkedIn)
Work for Wunderkind - they are growing and need awesome people like you!
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