All Episodes

February 14, 2022 27 mins

Learn what mindset really is and how it can (and must) be applied beyond just learning and performance. It was actually inspired by Stanford psychologist Dr. Alia Crum's study of hotel workers that revealed how an instantaneous perspective shift can occur from a simple suggestion. You'll be amazed at the profound impact that the team's new mindset had on the physiological level - and hopefully become inspired to try planting similar seeds with your service team.

We discuss...

  • The unexpected ways that mindset is influenced in your organization.
  • How the simple ways in which you listen and ask questions can effect mindset.
  • The gradual and instantaneous ways that unhealthy mindsets can be shifted.
  • General praise-filled announcements aren't enough - understand the importance of individual connection in positively influencing your team members' mindsets.
  • The role of mindset in creating a culture of true safety where everyone feels inspired to share mistakes, struggles and differing opinions.


Go Deeper Into the Mindful Service Movement:

Subscribe/Review on i-Tunes
Contact or Work With Me
Get Access to the live workshops and master the service mindset
Join the Facebook Community
Follow Me on Instagram
Connect with me on LinkedIn
Check out my partnership with The Institute for Organizational Mindfulness

Mark as Played

Advertise With Us

Popular Podcasts

Stuff You Should Know
Dateline NBC

Dateline NBC

Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com

The Breakfast Club

The Breakfast Club

The World's Most Dangerous Morning Show, The Breakfast Club, With DJ Envy, Jess Hilarious, And Charlamagne Tha God!

Music, radio and podcasts, all free. Listen online or download the iHeart App.

Connect

© 2025 iHeartMedia, Inc.