If a customer or colleague is being unkind, why do we insist on feeling personally attacked by it? Well, we're designed to. We can try as hard as we want to not take things personally, but we all know that never works. So what do we do? You're going to learn a much different approach to keeping your sense of self from getting affected by someone else's foul mood so you can continue to perform and enjoy your service-oriented work.
We'll learn...
- Why most of the advice your friends/colleagues/bosses give you after you've been attacked by a customer simply doesn't work - and what you need to do instead.
- Communication skills that get you out of your own head and into understanding where the attacks are coming from in the first place.
- How to stop missing opportunities to raise your self-worth and become more resilient to challenging interactions.
- Ways you need to start being your own support system.
- How to embrace taking something personally in a way that actually totally defuses its intensity.
Goes Well With...
How to Let Things Go
Mindful Communication w/ Oren Jay Sofer
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