Offshoring vs. Local Hiring: Where to Find Success

In this Thursday episode of the SMB Community Podcast, hosts James Kernan and Amy Babinchak discuss recent events and trends in the IT and business world. Amy details her recent speaking engagement at the M365 Community Days event, highlighting the importance for MSPs to network with internal IT professionals. The hosts dig into the question of whether MSPs are finding success with offshore resources versus local hiring. They share mixed opinions but note a growing number of success stories with offshoring, particularly post-pandemic. The episode also covers major news, including Apple’s U.S.-focused AI investment, Ninja One’s $500 million funding milestone, and a surprising admission from HP about their customer service wait times. Additionally, this week's 5 Minutes with a Smart Person features Ken Miller. Ken talks about his business, which combines AI and VAs to optimize SMB operations. 

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Chapter Markers:

00:00 Introduction and Welcome

02:14 Event Recap: M365 Community Days

04:43 MSP Question of the Week: Are MSP’s finding success with offshore resources?

10:43 Apple's Major Announcements

15:02 Ninja One's Growth and Funding

17:57 HP's Customer Service Revelation

20:16 5 Minutes with a Smart Person: Ken Miller

32:00 Upcoming Events and Closing Remarks

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New Book Release:

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Sponsor Memo:

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