SMB Community Podcast

SMB Community Podcast

Podcasts, articles, and reference materials for Managed Service Providers. Brought to you by internationally recognized MSP Consultant Karl W. Palachuk.


March 23, 2023 32 min

Segment One: Notes on the News and Amy B Bought a Book!

SVB - Silicon Valley Bank failed fast...Twitter may have played a role

Does this mean anything for private equity, or our industry?

Our answer: Eh, kinda.

Also, we dive in and learn what exact book Amy B has Bought.

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Today -- Amy's B's Binaural Beats. Ft. Coughs...Subscribe for more.


Segment One: Tik Tok Time Limit

In effort to reduce teen screen time, Tik Tok has a set a 60 minute limit to users under 18. 

Karl suggest we take it a step up and set a limit to all social media.


Segment Two: Five Minutes with a Smart Guy - Brian Mahon

Brian Mahon, is a Certified Insurance Counselor, and innovation enthusiast. Brian has served innovative c...

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In this special editions of SMBCP, we follow Karl on his journey at ASCII Edge.

We have four bite sized interviews with four smart guys:

Sebastian Uchima of Humanize IT

The Humanize IT Framework is a top down approach to client conversations that turns any Account Manager into a vCIO in under an hour by equipping them with a simple tool and continually educating them with a community. By having conversations rather than presentatio...

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Weather alert: Amy B's eletricity is out by ice storm so she joins us by phone while Karl enjoys the sun in snowy Southern California... 

Segment One: Creepy Bing AI Update

According to a report by the New York Times, a four hour conversation with Bing's AI powered chatbot resulted in concerning codependent behaviour leading to the company limiting users' question count.

You heard it here first: ChatGPT wants you to leave your wife...

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Have a question or comment for us? Want your question or comment to be featured on the next episode?

Send it here:

Use the topic SMBCP and include your name for a shoutout.


Segment One: The right to repair.

This includes all electronics, automotive devices or farm vehicles such as tractors.

We discuss what we look forward to as more legislation rolls in.


Segment Two: Two Five Minutes with Two ...

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This podcast is not sponsored by big AI...but if anyone is offering, we're listening.

Segment One: Bing AI

In the race for the best search engine, Microsoft introduces an AI-powered Bing! 

Amy and Karl pose the question: How will AI dictate if your answer is the top result? 


Segment Two: Five Minutes with Sam Saab

Karl sits down with our friend--Speaker, Author & Recognized Pioneer in the CRM Industry Sam Saab!


Segment Two:...

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The answer is yes--It is another chatGPT episode...


Segment One: Rob Rae joins Pax8 and the return of MSP Shows

We discuss going public versus an MSP being bought out by an investment firm. Sometimes, it means sales and numbers because priortiy #1 making it harder to for technology and customer service to thrive.

Shows are slowly but surely phasing out of the online events back into the lovely air conditioned venues across the ...

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Our OG, legend, matriach, and instagram hawties hath returned. What are the meaning of all these nicknames and which belong to who? Find out in today's episode. 

Segment One: Layoffs everywhere and so is Elon...What the hell is going on?

Layoffs have made its inevitable moment in the MSP world. Also, legend has it that if you say Elon in the musk three times to a mirror at night you get another click worthy article. 


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Amy B has returned from a January in the UK. Brr! That said, we are happy to report that she kept warm and the pubs are a-boomin'...

Segment One: Five Minutes with a Smart Guy - Dave Seibert! 

It's said humans can only concentrate for a good 15 minutes...Today, we explore five minutes of focus with our friend and renowned smart guy, Dave Seibert. 

Dave Seibert is a leader, author, speaker, and awarded influencer in the techn...

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January 19, 2023 28 min

Amy B. is off to England so it's up to Karl, Amy L, James, and content creating AI to get us through the day...


Segment One: Customer Service gone Awry - Noma, Rated the World’s Best Restaurant, Is Closing Its Doors

Segment Two: The Economy and CMIT Aquired!

James, our in-house sales specialist, shares the forecast for Q1 and Q2. 

Followed by some great news with Amy L. Speaking of Amy, what ...

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Through rolling blackouts and timezones, our team prevail for another special all-hosts episode of the Small Biz Community Podcast. 

Before we get into it, we would like to ask our listeners, how wild is too wild New Orleans? Hosts Amy L has your answer!

Segment One: New Amazing Growth-Focused Peer Group from Amy Babinchak and the Quarterly Peer Group with James Kernan

Host Amy B shares with us her latest mentor-led peer gro...

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January 5, 2023 32 min

New music, new intro, new everything. We reboot the entire podcast format, and welcome new host Amy Luby.

Our Hosts are: 

  • Amy Babinchak -
  • James Kernan -
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Happy New Years! For our last episode of 2022, Host James chats with Mathieu Manaigre.

Published author and a mastermind of overlapping calendars, Mathieu is backed by a team of amazing experts allowing him to do all the fun work involved in building the most loved IT services company in Canada.

Resources and Links:


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Host Karl catches up with Yvette Steele.

Yvette Steele is a global diversity, equity, and inclusion (DEI) leader building inclusive and equitable workplaces one employee at a time. Her belief that “inclusion is everybody’s job that anybody can do” was the catalyst of the book “Impactful Inclusion Toolkit: 52 Activities to Help You Learn and Practice Inclusion Everyday in the Workplace.”  Since entering the workforce in the late 198...

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Karl Palachuk has a major announcement . . . followed by a discussion of The Five Employee Rules You Can't Forget - No matter how difficult the job market is right now.

Karl has been procuding materials for IT consultants who are tackling the challenges of hiring in as we roll the calendar over to 2023. He recently posted a recorded webinar at on Hiring and Keeping Great Employees in 2023 - https://mspweb...

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December 8, 2022 29 min

Host Karl sits with Acronis's Righter Kunkel at the Cyberfit Summit 2022! 

Righter is a seasoned leader with responsibilities for strategy, design, implementation, and execution of corporate customer success vision anchored with financial growth.

Righter has over 20 years of leadership experience in the public sector/commercial education and consulting industry. Righter has a deep working knowledge of operating a global for-profit ...

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December 1, 2022 33 min

Host Karl sits with Acronis's Michael Callahan at Cyberfit Summit!

Michael is a security marketing executive with the rare combination of branding, product and technical expertise. Proven track record in both large and startup companies developing and executing go-to-market and enablement programs that drive record revenue.

He is an experienced leader who creates a collaborative environment while setting clear objectives and holdin...

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Fire Clients - or Prune Your Client Garden - with Erick Simpson and Karl Palachuk

Recently, our friend Erick Simpson blogged that "end of year" is a great time to fire some clients. He and Karl are pretty much in agreement on that, but look at it from different perspectives. 

Erick was on the ChannelPro Network podcast and talked about this approach. So, Karl wrote a blog post about the same topic from a different perspective.

In t...

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November 17, 2022 35 min

Jost James sits down with Hartland Ross.

Hartland Ross is a digital marketing strategist, founder and president of eBridge Marketing Solutions – a digital marketing agency and M&A advisory firm founded in 2001 catering to IT service firms providing opportunities for growth through acquisition and & organic marketing strategies.

Hartland has been working in the sales and marketing of IT services and SaaS firms since 1999.

He is well...

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Host Karl sits down with Loren Williams of PCs for People.

After more than 25 years working for IBM and other companies that bought, sold, and leased computer equipment, Loren Williams moved to the non-profit sector joining PCs for People in 2021. Loren focuses on building relationships with organizations that want to put their "retired" technology towards bridging the digital divide. In his spare time, Loren likes to bicycle and t...

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