All Episodes

November 7, 2017 56 mins
The buzz: “The customer’s perception is your reality” (Kate Zabriskie). Computers, mobile phones and devices listen, learn, speak in human-like cognitive interactions, thanks to Artificial Intelligence. Smart companies are marrying AI-savvy bots with a human touch to help customer service reps prioritize, respond better, and proactively offer solutions that may eliminate the need for service. Can AI revolutionize your customer service interactions and service models? The experts speak. Bejoy Narayana, Boodskapper: “I've never met anyone who likes calling a business. And no one wants to have to install a new app for every service or business they want to interact with” (M. Zuckerberg). Dave Katona, SAP: “I believe that at the end of the century the use of words and general educated opinion will have altered so much that one will be able to speak of machines thinking without expecting to be contradicted” (A. Turing). Join us for Beyond Offshoring: Customer Service Reinvented by AI.
Mark as Played

Advertise With Us

Popular Podcasts

Las Culturistas with Matt Rogers and Bowen Yang

Las Culturistas with Matt Rogers and Bowen Yang

Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.

Dateline NBC

Dateline NBC

Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com

The Charlie Kirk Show

The Charlie Kirk Show

Charlie is America's hardest working grassroots activist who has your inside scoop on the biggest news of the day and what's really going on behind the headlines. The founder of Turning Point USA and one of social media's most engaged personalities, Charlie is on the front lines of America’s culture war, mobilizing hundreds of thousands of students on over 3,500 college and high school campuses across the country, bringing you your daily dose of clarity in a sea of chaos all from his signature no-holds-barred, unapologetically conservative, freedom-loving point of view. You can also watch Charlie Kirk on Salem News Channel

Music, radio and podcasts, all free. Listen online or download the iHeart App.

Connect

© 2025 iHeartMedia, Inc.