June 9, 2021 • 53 mins
In this awesome episode we welcome back one of our returning champions - Gil Roberts from Brickbridge Consulting! Aside from being a long-standing and incredibly active Podio Partner, Gil and the team have also led the charge in helping Citrix leverage the power of Podio inside their new Workspace product. Gil and his team have successful taken home top prizes in all of the Citrix hackathons (proving once and for all that Podio developers have the skills!).
This is a really interesting discussion that goers beyond just Podio and to the heart of how we are navigating the best practices around work, the office and technology in our new reality (post/during Covid). We dive into workspace, talk about how the environment is focussed on the individual and the individual's day-to-day journey in their job, and how Podio sits at the heart of so much of the workflow and automation elements of both workspace and Citrix.
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Episode Transcript
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Narrator (00:00):
Welcome to powered by podio automation is everything.
supercharge your business withpodio. Get ready for another
episode of supercharged withJordan Samuel Fleming your
weekly dive into the awesomeimpact workflow and automation
you can have on your businesswhen it's powered by podio. Join
(00:22):
us each week as we learn fromthe top podio partners in the
world as we investigate systemintegrations and add ons and
hear from real business ownerswho have implemented podio into
their business. Now, join yourhost Jordan Samuel Fleming, CEO
of game changers for this week'sepisode.
Jordan Fleming (00:45):
Hey, everybody, and welcome to this week's
episode of supercharged I'm yourhost, Jordan Samuel Fleming,
here to talk all about the powerof workflow and automation when
your business is powered bypodio. Now, this episode, I'm
joined by Gil from brick bridgeconsulting, brick bridge, a
great friends of the show, we'vedone group podcast before, I've
(01:07):
been on there great podiopodcast as well. And in this
week's episode, Gil and I reallyfocus in on some of the ways in
which Citrix workspace hasstarted the work within the
podio ecosystem. For those ofyou who aren't aware Citrix
workspace is a new system thatCitrix has brought out. And it's
(01:29):
a way of really bringing thedifferent disparate elements of
your business process, differentsystems you use, and bringing it
all together so that the enduser, your employees, your team
members, can really work withina streamlined environment. It's
something that I think we'regonna see a lot more about it.
And it's really been driven insome ways, by the situation
(01:52):
we've been in, you know, thelast year, for those of you who
may be listening in the future,we have been in lockdown across
the world because of the coronavirus pandemic. And that has
brought about a real focus onworking from home remote working
on ways of allowing flexibilityin the way you work, but also in
(02:18):
what does it mean, to be able tohave your team work efficiently?
What What does it mean, to givethem the right tools? And, and
it's something we talked aboutin this podcast? How do you make
sure you don't completely losethe human touch the human the
human element of workingtogether, you know, we all need
(02:39):
breaks throughout the day, weall like to chat to each other
and have a little conversationwith the person who sits near us
or the water cooler moment inthe five minutes catching up on
the television, we just watchedwhatever it is working is not
just 24 seven work. It is a wayof socialising as well and to
(03:00):
understand how to do all that.
And what that means from asystem point of view, what it
means from a giving people theright experience and efficiency,
but also promoting ways ofworking together in a more
cohesive whole in a in a humanthe human element is something
we really kind of focus in onand discuss and brainstorm in
this episode. It's reallyinteresting. I certainly am
(03:23):
looking forward to the continueddevelopment of this. And it was
a great chance for Gil to bringsome of his knowledge of Citrix
workspace and how it works withpodio how it really chimes
together with podio. For thoseof you don't know bridge bridge
consultant, which is Gil'scompany, they have really led
the charge in this area, theyhave won the last two hackathon,
(03:46):
as they call them competitionsand Citrix promotes. And that is
because they really have a senseand understanding through the
podio ecosystem of what it islike to drive workflow and and
how you kind of build that bestcase way of people being able to
work efficiently, reallyinteresting episode, I think
we're gonna try and do moreworkspace and more episodes
(04:08):
around this sort of external andother, you know, third party
integration over the next coupleseasons of the podcast, so that
we can explore all the thingsthat are out there, but let's
kick off right now let's jointhe conversation where Galen and
I can really take the charge andstart to talk about workspace
(04:30):
human to human elements and theway you can best devise systems
to work within a humanenvironment. Let's listen in
excellent non says but I mean,we're here we are Gil, you know,
here we are. And obviously youknow you're wearing a number of
hats like I am. And one of thatI like literally like I am but
(04:53):
one of the things and apparentlyyou work for SpaceX as well. So
Gil Roberts (04:59):
how are we Yeah, oh my gosh, I would I would trade
this in for for that SpaceX job,I probably go be a janitor there
just to be a part of somethingas cool as that.
Jordan Fleming (05:11):
I would tend to agree with you on that. But so
yeah, I mean, one of the thingsthat that for those people who
don't know this, obviously theSR keys Citrix ecosystem has a
number of products, our and mostof them play well with podio
from a cloud based system nowShareFile, right, signature
podio are all sort of part ofthe suite. But the, the newer
kid on the block is this thingcalled workspace, it may not be
(05:34):
a bad idea to give a bit of anoverview and understanding of
what is all involved in here,because podio really does chime
in together on that and Gilhere, and his company are
probably the leading, leadingthe charge from a podio
ecosystem point of view intoworkspace. So get why don't we
start there and and focus in onthat, why don't you give us a
(05:55):
little understanding. Oh,thanks,
Gil Roberts (05:57):
Shawn. I appreciate you having us on again. It's
always a pleasure to be on yourpodcast of love. He is a host.
So thank you so much. As formost of us most, I think we've
been on a couple times and we doa few different things. So I'll
give you a very, very, verybrief introduction. So here at
brick bridge consulting, we area Fishel Citrix partner. Based
(06:20):
under the authorization it's theCSA programme, Citrix solution
advisor, any podio developerlistening to this, that has not
considered that programme Iwould do so there's a bunch of
new stuff coming out related topodio for CSS, that will make
that an advantage. It's not hardto get that silver level. So
quick plug for that. But we alsohave sass frass, which is a
(06:44):
proprietary toolkit flow engineand copy and deployment system
and patching system for morecomplicated podio solutions and
templates and things of thatnature. So please reach out to
us. What we've really beenfocusing on probably since since
we learned about in summer of2019. And over the pandemic has
(07:07):
been the workspace withintelligence. Citrix is aligning
behind a SAS portfolio, therecent Reich acquisition is
huge, that will be brought intothis kind of family of products,
they've kind of built this holytrinity of workspace podio Reich
with ShareFile and rightsignature as the nougaty Centre.
(07:30):
Those products are comingtogether, they've hired you
know, from and you can see theseon the updates for those podio
developers in that they've hiredadditional staff at podio and
some other things, just to beable to beef their site up. And
I think that I think thatthey're they're pulling some of
those development teams closerand closer together. So they're
(07:52):
really kind of building this SASproduct vertical. And making all
these products work nicelytogether. I Jordan, you and me,
and I'm sure everybody elsethat's done podio development
for other people have run intothe question of I don't like the
podio interface. Right? Like Idon't like the way that it
(08:13):
looks, Can I check can it can itbe red instead of blue or
something, you know, somethingsilly like that. Not that
people's desires are silly, butcome on. workspace solves that
problem. Now it is an additionalcost, I would not recommend it
for small organisations thatprobably don't have a large
production budget for youanyway. So but for those larger
(08:36):
and those that deal withorganisations, more than 25
people, particularly over 100people or 50, just depending on
what it is. workspace canprovide that relief valve of
being able to customise theinterface
Jordan Fleming (08:52):
Well, let's let's take this down a step for
a second because, I mean, I getfrom a podio partner
perspective, there, there's somethings but let's let's focus on
an end user perspective for aminute. Like, yes, let's talk
about it as though like we gotpeople who are are maybe using
podio in their business already,what about with whatever
(09:14):
complexity it is, could be verysimple, can be quite complex
could be 10 people, five peoplecould be 150 people, it doesn't
really matter. But the point is,I think and I think this way
you're going in some ways. Oneof the challenges of podio I
think is so just about theaesthetics like can I change it?
Can I you know, fucking fromBlue but actually it's around in
(09:38):
your organisation there's almostalways either internal or
external but mainly internalpeople who only have to touch a
few things. Right and and Ithink one of the things that
podio because of the ecosystemwhich I love that I'm obviously
and for me I can was around itlike no nothing business, but
because of the kind of workspodio works. Based on Citrix
(10:00):
Wednesdays, but podio, theworkspace, architecture
organisation, workspaces, appsitems. Because of that, you're,
you're in essence, forcingpeople who may only have to do a
couple things a couple times amonth to go into podio. And
remember where the fuck anythingis, yeah, and, and how to do
(10:22):
things. And that is afundamental business issue. That
I think is where workspace canreally be interesting, where
you're not necessarily dropped,you've got a bunch of people who
aren't necessarily driving,doing things in podio, every
day, if your business is runningoff of podio, 100%, and
(10:43):
everybody's in there doingclicking buttons and doing
things great. But for thosepeople who are like running
certain processes, but otherthings happen elsewhere. That's
where workspace comes in. Right?
Gil Roberts (10:53):
Yeah, you're exactly right. And it's actually
not just the podio problem, whenyou talk about people having to
go into a system every once in awhile, you know, because it's
not a part of their daily job. Imean, there is a zillion of
these platforms that you go toZapier and there's like, 3000 of
these. It's a variable catalogueof who's who, and it's, you
(11:14):
know, organisations are nowallowing line of business
managers to select softwarerather than the classic it or
CIO suite, or whatever that maybe an organisation to do it. So
now we got a client they had,they had multiple licences of
the same platform, becausedifferent managers were buying
it. And then they had differentimplementations, I'm sure the
(11:35):
salesperson will love thatthat's sold, it took us three
different implementations. Butlet's be honest, that's
ridiculous. So you know, theyhad 80 pieces of SaaS software
that a call centre person mayhave to interact with, I asked
once every six months and like,and you train them on all those,
and I can they get it on theirfirst week, I'm like, they don't
(11:58):
remember any of this. They'rehuman beings I like, and you're
right, if you're in it 40 hoursa week, you know, that's fine,
because you're going to get notonly the training on the front
end, if that happens in your
Jordan Fleming (12:10):
organisation, but the user, the constant
reinforcement of like, you know,yourself with put, like, if so
if someone gets, I always say Isaid someone new the other day,
you know, I think there's a twoto three months, learn user gap
in podio. And if you get overthat hump, you can make podio
spin on a dime, and you can doanything as quick as you want. I
(12:33):
can manoeuvre around podio,lightning quick, do anything I
want within seconds, and it'snot a problem. But if you don't
get over that come because youonly use it for a couple things.
It is a constant problem. Andthat is true. And I think this
is important. You're right aboutabout other pieces of software
that you may have to do a couplethings to and with, for me when
(12:53):
I my gut instinct on workspace,and its connection to podio. And
its connection to other systemsis you can finally then for a
lot of your team, who may haveto flick into different systems,
you can bring those things theyhave to do to them, and let them
just work and not have toremember how to log into
(13:15):
QuickBooks Online to update thisone time log or how to, you
know, or do this or jury rigthis and that and that you can
essentially put it in front ofthem is that that's correct,
right?
Gil Roberts (13:26):
Yeah, absolutely.
And you can expect, especiallyif you have a organisation that
has a decent number of people atit, you can't expect the people
down on the front line toremember or even care enough to
remember all these little quirksthat might be as we kind of like
stick these Lego bricks ofdifferent SAS software's
(13:46):
together, you know, there'll bequirks that come together
because they were all made bydifferent people. So they don't
always just line up exactly.
Where and this I think this iswhere workspace really is. What
we're most excited about ispeople go home from the job,
they work eight hours, right?
And then they come home and theysit down on the couch and what
(14:07):
do they interact with? Well,it's more software, but that is
consumer grade software, whereit's, you know, Instagram has
spent untold amounts of millionsof dollars, hundreds of millions
billions. I don't know how muchthis untold amount of money
getting that user experience.
exactly correct. Right to makeit addictive. Again, and then
(14:33):
they turn on the Netflix andthey got all these beautiful
graphical representations. Imean, you can you can use
Netflix, you don't even neverseen Netflix before in like five
minutes. You're you can't nowyou're bingeing right. So these
are, these are what everybodyuses the other 16 hours of the
day, and then they show up attheir job and it's backwards.
(14:55):
Everything is backwards. I got azillion browser tabs. I got to
have You know, 50 passwords. Imean, I don't know how many
times I hit Forgot Password atthis point. And then they always
tell you, or your IT departmentwon't allow you, they always
tell you always have differentpasswords and all this kind of
stuff. And it's like, I can'tremember random, you know, thank
God
Jordan Fleming (15:14):
for LastPass is all I can say, because that
fucking thing saves because Ialso now have really complex
passwords for everything. Yes,because I'm just like, Fuck, I
don't care 50 character badpassword, all sorts of shit in
it.
Gil Roberts (15:29):
Good luck getting into that hackers, right?
Because it's like this long,like, I don't even know my own
password.
Jordan Fleming (15:37):
Except my last pass one. Right? Well, that that
one I'm fucked.
Gil Roberts (15:41):
Yeah, I know.
Right. It's gone like your Mazdajust turn the lights out. But
yeah, exactly. Right. I mean,this is this is happening to
everyone. I don't I don't. Whatwe really, we're at a point with
software, especially businesssoftware, that we got to start
realising that there's a humanbeing in the element. And I know
a lot of organisations areprocess driven. And then they
encode those processes in thesoftware, we do this as podio
(16:02):
developers, but we forget thatthere's a human being on the
other end that goes home andinteracts with software every
day, you can't get rid of it,right? I mean, we carry around a
little software brick in ourpocket. And it's, it's, you
know, it's everywhere, it trulyis started to eat the world. And
I think it's that that is, asshown up on at scale, right? So
you got even your banks, eventhese regional banks, even they
(16:28):
have nice little pretty apps andstuff on there. And it's hard
for people to kind of comebackwards into some of these
interfaces that businesssoftware represents, right? It's
very utilitarian, a lot of themare very Spartan.
Jordan Fleming (16:45):
Well, it's about it's about efficiency of time,
right? Because if you'reconstantly having to bop, like,
I know, myself, when I have to,for instance, every once in a
while, I have to go toQuickBooks Online. Which, which
is in New York? Yeah. I don'thave to do it very much anymore.
Because we sort of we sort ofchanged the way we build things.
(17:06):
But every once in a while I do.
And I and I go, I have to belike, Oh, fuck, how do I do?
Like, like, like, I have to kindof give myself a little Oh,
yeah, I have to go to do this.
To do this, I have to go here.
Or I'll give you an example. Iwhen I used to, you know ADP is
payroll, please don't sue meADP. But but their back end was
so god awful. That every time Ihad to run payroll, I would be
(17:32):
like, Oh, Jesus, like
Gil Roberts (17:39):
you always have to have a college class to get
through it. And
Jordan Fleming (17:42):
I only have to do it once a month. So that's
the problem. So for me once amonth, if I was doing it every
friggin day, I probably wouldjust be like, Yeah, whatever.
But because I only have to do itonce a month, it was a problem.
And where I see Citrix from apodio perspective, as well,
where you're building anorganisation when you're
building your business inside ofpodio, your human element, which
(18:05):
is what you just said, right isoften we concentrate so much on
building the business process.
And we're like, you know, thatthat it's very easy to forget
that, oh, but so and so and soand so and so and so only have
to do this one thing. So we'rebringing into podio, we're
training them, we're doing allthis stuff. But instead with
workspace, you can be sitting,they can be sitting in front of
(18:27):
their desk doing shit. And theone thing they have to do can be
presented to them inside ofworkspaces. I understand that
you correct me if I'm wrong. Nowyou can present it to them from
podio pushed from podio toworkspace, they see the ship
they have to do they do thething they have to do click OK
or whatever, whatever it is, andthen it goes away. And that is
(18:48):
true from a podio perspective,but a Salesforce or QuickBooks
or anything like that, so thatmy working day is no longer
having to remember all thesedifferent user interfaces and
all these things. workspacebrings it all together and
that's where you're going rightWait, wait wait wait. Quick
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Gil Roberts (19:59):
Absolutely. So key things to hear when you're
talking to your clients to seeif this is a fit. And this does
not exclude podio, I want to bevery, very clear about that
there there actually have tied,some things in there some stuff
in tech preview, as a partner tosign an NDA can't talk about,
but we'll just say be be alittle excited as a podio.
developer, about how tightlythat they're bringing these
(20:22):
things together, they should bereleasing that q3. So it should
be coming soon. But it, itreally does allow the work to
come to the employee the processto come to the employee, and
tell the employee when theyshould care. Right, and, and
specifically what they shouldcare about. So the classic
(20:44):
example is a PTO filing aworkdays, this huge monolith
system, they got a zillionmenus, it does more than just HR
stuff, which you know, you getthe developers creep out of this
scope of what's going on. Ifyou're an HR person, you should
know how to use that software,period. That's your job, right?
But if you're a call centreperson, making $10 an hour, you
(21:08):
know, telling people that theydidn't pay their bill on time.
And that's all your whole job iseight hours a day, because you
got a headset attached. That'sfine. But you don't care about
workday. Let's be very honest.
They they barely pay you enoughto show up. Right? So why are
you going to let and then yeah,they always give you the AED
training, you know, like daytwo, while you're there, even
day one. And, you know, it's twoyears later. So what do you do?
(21:32):
What actually happens? This iswhat we do? Are your clients
like? Yeah, they're supposed togo to workday and file a PTO.
Okay, we got on the whiteboard,great. It's on the flow chart.
We go out to the person, thefrontline person, and this is a
key thing for all po do go talkto the people that actually do
the job, not management, notmiddle management, definitely.
And go down there and go, whatdo you do? They go, Oh, yeah,
that workday thing, I forgot mypassword. I haven't been in
(21:53):
there in six months. I justemail, you know, Sally, my
middle level manager, and shegoes in there for me, and files
a PTO request, or I, you know,send another email over to HR.
And I just emailed them becauseit's faster, right. And I know
how to use email. workday. Yeah,you know, I go on there, you
know, I gotta go, we'd staycitizen a room and we all sign
(22:15):
in. And we do the benefits oncea year. And that's that that's
the last time I see it, right,because I get an email with my
pay stub. So you know, sometimesthey even eliminates itself,
right? They're not going to wantto do complicated processes, in
that modelling live software,and they just want to ask for a
day off. And let's be honest,who is the cruel person making
them do that? Right? Like, it'sa PTO request? How many days do
(22:37):
you have? Great, when do youwant off? Great, okay, fine.
It's done. Right? Like, there'sno, there's no reason that I'm
going to click all these menusand view balance and send a
little request, it's like, Look,especially with remote work,
it's even more ridiculous.
Right? Like, if you don't saylike, it's who it's, I don't
(22:57):
know, I don't know who they are,we should find out who are these
people
Jordan Fleming (23:01):
is round them up and beat the shit out of them.
Gil Roberts (23:04):
tar and feather, right? Bring him down the
streets. Because you you arejust implementing process for
process sake. And that's, that'snot 2021 here, right? Like
that's, especially with remotework. I mean, that's just shot
that right in the foot of it'sit's need to be inside of the
(23:24):
process workspace helps withthat, obviously, you get the
pretty interfaces, you can youcan actually integrate pieces of
software together easier throughthe interface, because you can
make the human being theintegration because it becomes
so easy. It's so it would justtake two different scenarios
here very, very quickly. So youcould you can tie podio and
(23:46):
another piece of softwaretogether to do and say take a 30
minute task and we bring it tofive minutes. You do the same
thing and workspace you canpresent podio as a card, and
then the other system as a card,and then click click. And it's
like okay, well, it's still lessthan a five minute process.
We've we've stripped the processdown. But instead of us
investing 20 or $30,000. In thisimplementation, we just have the
(24:10):
person click it frees up thathalf hour so we can instead of
fully automating andoverspending on that or maybe
stretching budget or what whathave you, we can just reduce and
assist the human being who'squite frankly, already doing it
manually anyway. So they'regoing to be very happy. That
that that's, that's okay. Sowhat we're able to do is
(24:32):
actually present organisationswith integrations that otherwise
wouldn't be able to afford thembecause we can make the human
being the API connector, rightbecause we can reduce the task
down so greatly in that feed.
Because let's be honest, moststuff as cool as real time data
transfers are most stuff doesn'tneed to be real time. As long as
(24:53):
it gets done. You know,typically within an hour or the
workday, it's fine, and ifyou're feeding them like a
hammer drip in workspace. It's,it saves about 15 minutes out of
every hour out of every day,that's two hours a day back to
the employee in theorganisation. So and I'll leave
it there because it's a goodtransition point. We just had
(25:13):
our Citrix ready, verification,the Spotify integration for
workspace. So you'll be able togo to Citrix ready and have
Spotify in and have companyplaylist go out. And though
we're doing some really coolstuff inside of workspace,
because you're like, Okay, we'regiving the employee back two
hours a day, right? That's alot. What are we going to do
(25:36):
with those two hours? Well,obviously, you can feed them
more work. And that's, that's apart of it, the company needs to
realise ROI and utilise thatresource to be able to get more
work done. But two hours is alot of time well. And what you
don't want to do with workspaceis get them condition that every
time a little notification goesoff, they're like, Damn, I got
more work, right. So what we'relooking at doing and some of
(26:00):
these things that we're doing ispoor.
Jordan Fleming (26:03):
Sometimes it's just a five minute Boogie that
everybody can have,
Gil Roberts (26:06):
you know, just something fun. And again, with
the remote work thing, that kindof water cooler ping pong table.
hissing,
Jordan Fleming (26:13):
I was gonna back you up on that. 100% I've been
remote working for live inoffice, obviously, but most of
my team remote working sonobody's even me. Um, but I do
think that one thing I'venoticed for the people who have
been forced into remote working,right, like, I've been doing it
for fucking so long, that and sothis was my team that for us,
(26:35):
like when this all happened,we're like our status quo,
right? Yeah, nothing's changed.
But, but a lot of my friends whowork for big, bigger companies,
etc. And they who are suddenlylike, I'm working from home,
like they were used to going inan office. One of the things
that I did notice some of themsaying, Well, you know, on
(26:56):
WhatsApp chats and shit likethat, which never really
occurred to me, was how muchpeople rely on little things
breaking up their day, becausethey're in the office. Right?
And when you're at home, Ipresume you don't have kids who
are breaking up your fuckingBay. But when you're at home,
and you're sitting in front of acomputer and your computer is
(27:17):
there 24 seven now your workenvironment is now there, it
becomes a lot easier to besucked into the working too
much. And yeah, and getting youknow and and and i think you
know that that balance andfinding good balance is a key
part of remote working. Andmaybe something as simple as, as
(27:38):
blasting a Bon Jovi song everyday, you know, you know, having
Bon Jovi Mondays is somethingWhy?
Gil Roberts (27:50):
The we do metal Mondays around here, so they
started, right, but the what?
You're on the point, you're on apoint, which is how do you human
beings actually work in anoffice setting, you know, senior
management, or more particularlymiddle management, I'm beating
up on you guys would love to seelittle robots show up exactly on
(28:10):
time, maybe, you know, early ison time on time is late kind of
mentality. And late is neveracceptable, you know, that kind
of that kind of mentality. Andto sit down and just work varied
hours and take their scheduledlunches and those kinds of
things. And and that's that'sjust not how human beings work.
(28:31):
Human beings work. They work inbursts, especially if they're
creative human beings, they workquickly. And then they got to
take a break, right? And themore creative the job role, the
more that you have to allowpeople to just stop working for
a second, go do something else,and come back, right. And I
think we're moving into more andmore creative work. And getting
(28:54):
rid of the paper. I mean, thesoftware is chewing up all the
administrative paperwork, stuff,particularly workspace. So it's
it's one of those things wherelike, as we move people into
creative work, which is probablythe highest value add work,
we're going to have to allowthem to step away even at random
to just ponder and mould. Thisis an addition be new to
(29:18):
anybody, you get stuck on aproblem, what's the best thing
to do stop working on it? Now,go, you know, go play some ping
pong at the watercooler chat.
Another element that's missingwith when people just kind of
wandering around the office andtalking to each other is that
networking element, it feelsmuch more transactional via
(29:39):
chat, and the meetings are muchmore transactional. So, you
know, having something else totalk about besides work is a
great thing that we've beentrying to impress upon and get
into the workspace experience.
It's like, Did you hear thatplaylist? It was terrible,
right? Even if it was terrible,something just give them
something to talk about. Aboutbesides their job, because as
(30:00):
I've seen, as people get moretransactional, they tend to get
more combative with each otherbecause they're like, well, I'm
just trying to do my job, right?
Well, I'm trying to do my job,right? And now this this isn't
that instead, let's have aconversation about man, they've
released an album, stupid metalplaylist, right? I hate that
music, you know, and just letthem give them something to talk
(30:20):
about, even if they like it orhate it or whatever. Just you
know, they're human beings. Inthe end, we're not we haven't
been turned into the aeonsrobots yet with a with a neuron.
So we'll we'll you know, maybesoon. But right now, you know,
people, people have a lifeoutside of work. And what's it's
funny, going back to what you'resaying that the lines bore a lot
(30:44):
of people, a lot of people needthat separation, and then the
distraction like they need it,they really needed to do their
best for you, like, how does thedistraction do there, but it
really does cuz you got allowpeople to kind of come off of a
task, let let that settle intotheir brain, that you know,
sleep, you know, the old sleepon it mentality, you know, just
(31:06):
let people do something else fora little while. And maybe that's
more work, which we can presentthat in workspace, maybe they
can move to another task, maybego knock out some paperwork
stuff, or they get stuck on acreative task, or, you know,
just have a, just have a plainconversation with another human
being. I mean, a lot of peoplehave more time with their people
(31:28):
that they work with, andsometimes with their children
and spouses. So what's giventhese people something to talk
about, they're stuck together,either physically or virtually,
a lot, a lot of hours. And look,you're going to talk to somebody
for so long for you run out oftopics, right, so we need to
just pepper in what we callemployer or Dane distraction. So
the employer still has controlover what's going on. With that.
(31:51):
So that can be so you know,obviously, we don't want any, no
people want anything crazy oranything like that in there.
But, you know, the employer canat least keep it focused and
what we are seeing and Citrix iscoming out with some of this
stuff, too, as a part of thepackages, well being, hey, you
know, we can see you've beenworking for six hours straight,
we're going to pause your feed,and you're going to go you know,
(32:14):
maybe because we can tell ifthere's something urgent in
there or not. But we're gonnawe're gonna go make you take a
break, you need to take a break,right? Like, let's, let's be
honest, you're a human being nota robot, go take a break, here
is a 15 minute yoga session,video, you can click on it, do
that take a break, or, or, hey,with pay periods coming up,
here's some importance aboutinvesting in a retirement plan,
(32:36):
or get on Spotify play while
Jordan Fleming (32:38):
you've taken the fucking fun out of this. Well,
these are the that's kind ofunder the wealth as you go with
pay periods coming up. Here's alink to a really cool
hoverboard, you can buy
Gil Roberts (32:49):
stuff, hold on. So that's kind of under the well
being banner, we also have kindof under the distraction banner,
which is news articles. SoSpotify just published, we
should be at the time of thisrecording. By the time that this
recording drops, we should haveNew York Times, and we can edit
and we'll be able to edit intothe future additions, which type
(33:11):
of articles come through. Sowhen I was in the finance world,
it was really good to be able totalk about I don't know,
financial current events toclients and partners. And it's
during the day your sales guys.
So you know, you're not reallywatching the news, a whole bunch
of trying to hustle the phone.
So having some of those newsarticles just kind of come
through so that you havesomething to talk about with
people outside the organisation.
So it doesn't seem like you guysare like some kind of factory
(33:34):
that's trying to get people'smoney. So just having some
personality and something that'sto talk about, and the employer
being able to suggest and justallow for distraction and
controlling that right. Sothey're not just wandering all
over the internet, they'reactually being fed, something
that's relevant to the job maynot be direct, but it's relevant
(33:55):
to ego, man, everybody, I talkedto an XYZ organisation, they
seem to know what they'retalking about, because all of
them know the current events,right? Everybody's understanding
what's going on out in the worldseems like a pretty well put
together organisation now itwould be considered a
distraction. Otherwise, butreally, it's it's an improvement
(34:15):
around the ability for those.
Okay, so you have distractions,last thing that we're going to
be working on, I should say wegot two more, and I'll leave it
that. Another thing is is alsosetting so there's the set and
then the setting that theperson's in. So a lot of people
work in buildings, they havecoffee shops downstairs as
(34:35):
people returned to work. So whatwe're going to be bringing into
workspace is the ability toorder the coffee and then and
pay for it in workspace for theemployee or the employer, give
credits to the employee they canbuy and if it's kind of a we
were co working situation atcoffee can show up on the
person's desk or sandwich orwhatever they're buying, or they
(34:56):
can go down there and it's it'sset up. So some of the things
that we're working Right now asUber Eats some of the other POS
system apps, so that people canpurchase these things directly
through that workspaceexperience. Now podio is not
left out. And all this a lot ofthis stuff, we're actually using
podio as the back end, at leastfor testing some of these
(35:16):
integrations to showfunctionality. So So, you know,
keep that in mind, there's akind of ready made system as us
podio developers, that if wedon't want to have to deal with
some large corporation or largepiece of software, you can go do
it yourself in podio, and getthat same effect that a client
would see over on the workspaceside. Okay. Lastly, and I think
(35:37):
this is the funnest part.
Because we can track everythingthat's going on in workspace, we
can actually gamify the feed. Sohey, you're way ahead, Jordan,
here's a $10 gift card. Thanksfor being a great employee and
knocking out your work for theday. Right? Hey, you're you're
super far ahead, there's reallynothing left in the queue, we're
gonna go ahead and release, youjust keep an eye on your phone.
(35:59):
Right, we just put you on call.
And then when the work starts tocome in, again, we can pull you
back in during a work day, youknow, so so being able to give
people like take an hour break,you're way ahead for the day.
And you can think about that,especially on frontline
employees how much they wouldappreciate that. And now you're
(36:21):
adding value to their jobwithout having to affect the
bottom line with a bunch ofraises and bonuses that are only
upwards beyond his raises andbonuses. only temporary Lee
motivate employees. But how coolis it? If I work really hard
right now, I might be able toskate an hour in the afternoon,
guess what people do thisanyway? Right? Like this
happened before the panda peoplewould get stuff done and go,
(36:42):
Hey, Bob, can I can I jump out?
You know, an hour, I gotta gopick up my kid or whatever.
Right? So what do they do theythey do their work really
quickly. And it's done. And asyou know, creative work. And
task based work is much moreproject oriented. So it's
outcome oriented, not, you know,put your butt in a chair and
hold the chair down for eighthours, right? And just just sit
there. Even if you have no work,don't leave your chair, I've
(37:03):
been at an employer that waslike that, they literally was
like read the instructionmanual, if you ran out of work,
that's what they wanted you todo. It's like, I can only read
that so many times. Right?
Before I go insane. So you know,my work is done. Right? You paid
me to do the job, I've done thejob, can I can I bounce like 15
minutes early, because I got togo to college, this when I was
(37:25):
in college, and I know thatchair might roll away, you have
to sit in it you have sitting inhere. And that's
Jordan Fleming (37:31):
you're asked to be an effective employee, your
ass has to be in that seat forthis many hours. And that's
simply not true.
Gil Roberts (37:38):
And remote work is Pierce that. Right? It's just
blown that whole equation. Soanybody that's continuing to
spout that stuff is lost andbackwards. So how do we how do
we allow for that? And and thatextends? And I'll make the final
point with this. that extends towhat you're you're saying? So
(38:00):
it, you know it really thefuture of work is really about
people accomplishing tasksefficiently, in a manner that is
to process but not of process,right? Like you're than I am,
I'm a human being that's addingcreative value as a part of the
(38:23):
process, not a cog in the wheel.
Right. That's the I and and it'sit's so cool to be able to be
able, especially as a podiodeveloper, to see the process
modelling and go, you know what,let's take a pause. There's a
human being involved, they havekids, they have other things
that they do during the day,right? How can we design for a
(38:44):
human being to actually work inthe software? So a lot of times
what we start with, and it's ahuge advice that I know a lot of
people do this but to reallyreally buy into it sell out and
buy into this. Go What do youwant your employees day to look
like? And I'm not talking aboutthat they show up on time and
they leave on time and they holda chair down with their but
(39:07):
we're talking about what what isit that's actually going on? How
many parents do you have hisemployees? Oh, well, most of my
employees are parents. Guesswhat? They're in remote work and
there's going to be a kids runaround I don't know how many
zoom meetings I've been on akid's yabbering in the
background. You know one parentis up in one room you know this
is how my wife is she's got thenice office I'm up in the in the
(39:28):
storage room. You got to do thatfellas so yeah, it's it's one of
those things where like she'sthere as part of the deal is the
kids down there well that'swhere all the toys are right so
she you know, I got to take thekid upstairs and sometimes
parents have to just do what hasto be necessary. But you know, I
don't want to be that parentthat like locks the kid in the
(39:50):
room that latchkey kid thingright where you walk in the room
and then you know his problemslater. I just I feel terrible,
right? So you got to get itdone. So So you're gonna have
kids running around in thebackground, give them a mode of
work that allows them to becreative, right, which is really
hard with a distraction. Andkid, it could be many other
distractions and allow them tohave the work come to them.
(40:13):
Because guess what, you're notgoing to remember to do that
stupid stuff and work day tomake a PTO request, or, oh,
yeah, I have this one systemthat this client uses, and they
send messages there. And I nevercheck in and then they get mad.
And they're literally the onlyclient that uses like, you know,
they're trying to use kik, toget ahold of you. And you're
(40:35):
like, I, you know, you're theonly person that does this. And
then they get mad, you're notusing my mode of communication,
like, you're the only personthat uses it, right? Well, hey,
you can be like, you know, what,that's fine. And just put that
integration in pops up in thefee could be popping as a podio
item, and just just allow peopleto work as they are a lot of
work to come to them. And, andI'll start eliminating all those
(40:57):
crazy browser tabs that you haveopen?
Jordan Fleming (41:01):
Well, I think, you know, bring it back down
back to the kind of audioelement here just to close out I
think, you know, and I and I'mglad we're talking, you know,
I've wanted to talk about thisfor a bit because it is a, it is
a potentially exciting thing,because a lot of people are
going to use other systems intheir business other than podio,
(41:25):
QuickBooks Online, whatever,like podio is brilliant at doing
a tonne of things, but it's notgoing to do everything in your
life. Sadly, there's that you'regoing to use calendly or
QuickBooks Online or anythingelse like that. And I think that
so that's one issue. And thenthe second issue is, you're
going to, for any organisationthat has more than one or two
people in it, chances are,you're going to have some people
(41:49):
whose role is defined in a waywhere they don't need to do a
lot of things in podio, or inthese other systems, they only
need to do a few things. So thequestion then becomes, how do we
make the most effective use ofour podio systems as well, and
is not necessarily bringing inthese four people who only have
(42:12):
to do one thing a month, becauseit is just not efficient or
effective to them. And it'sgoing to cause friction, and
it's going to cause problems.
And it's going to do all thesesorts of things. And that's
where I think, setting asidedeveloper notions, and whatever
it is you want, as a developerto do, from a pure business
owner point of view. I love whatI like about this. And what I'm
(42:33):
thinking thinking is veryinteresting, if you are someone
who's who's using or buildingpodio, in your organisation is
identifying, you know, our Do wehave a lot of people do we have
a bunch of things, who peoplewho don't really need to be in
podio. But I still want them tosee the do the occasional thing,
I need them to see a task givento them, that tells them to do
(42:53):
something, or I need them to dowhatever it is and you can you
can look at it as podio. Andthen you can look at the other
systems you're using and look atit there. And the moment that
quest that the answer thatquestion becomes, yeah, geez, we
got quite a few of these things,then I think workspace becomes
an interesting opportunity,because you can you can
centralise and focus in a waythat nothing else really can do.
Gil Roberts (43:20):
So here is and to extend that out further. And
yes. I like to justify whyshould if they only do four
things a year in a system orsomething once a month, kind of
like your QuickBooks experience,and ADP experiences, it's like,
here's a better question, whyshould they even care? Right? I
(43:41):
mean, what are you asking themto do? You say, I'm gonna train
you once. And then two yearslater, you need to do a whole
bunch of stuff. Like, what? Whatkind of sick game is that?
Right? Like, nobody's gonnaremember that. So it doesn't
help because guess what they'regonna do, they're gonna email
other people in theorganisation, they're going to
go bother people at their desk,if it's virtual, they're going
to try to set up a meeting andthen now you're spending, you
know, hundreds of dollars. Andthen if it gets so bad hrs are
(44:05):
like, well, we need to retrain,and then you're gonna, you know,
spend 10 or $15,000, gatheringeverybody in the room if it's
any sizable organisation. Andguess what, two weeks later,
it's gone. It's gone. Right? Sostop, stop it. Designer with a
human being, there's a humanbeing that's going to use this.
So now I want to flip over onpodio. And there's podio as a
(44:29):
unique way to be able to alsohelp address this. So because
because podio developers knowpodio of course, there is an
opportunity to use podio as away to bridge gaps inside of
something like a workspace orreally even Salesforce or any of
these other platforms people areusing podio is there to be able
(44:51):
to be a nice little gap filler.
So sometimes what we do is wemight have a system that has a
client that has a work Have asystem and they didn't want to
pay for some kind of modulebecause it's zillion dollars
over at workday or whatever. Andnot to beat up workday, there's,
there's plenty of other goodwork days a good system, but you
know, they may not want to payfor that module, you as the
(45:14):
podio developer can go make alittle thing that bridges the
gap, you don't want to pay$100,000 for a PTO system, you
can pay a pojo to over a couplegrand, and they're going to be
more than happy to make a quickPTO system, right? A few grand
for something like that one timewhere they want to licence at
these model is to open up allthe sections, you know, the
micro transaction model isstarting to get into the
(45:36):
business side of the software,everything subscription,
everything has to be unlockedwith more pay, you know, more
more payments and stuff likethat. So podio is uniquely
positioned to build what we liketo call store brand applications
or generic applications thataccomplish the same task. And
this comes back to what you'resaying, if it is in a another
(45:58):
platform that is more userfriendly workspace or otherwise,
no one has to see podio sittingin the back, you can have like a
bot account, it comes in andperforms the work. So you have
this beautiful system of recordthat is podio that can fill in
gaps very easily with theworkflow automations as well. So
(46:21):
there's going to be a giganticopportunity for podio developers
to build all either industryspecific or universal store
brand generic apps, you know,you got you got the we have
Kroger around here we have theKroger macaroni and cheese, and
then you can pay an extra twobucks for the craft right? Get
(46:42):
it's probably the same factorythat makes both just the boxes
are different. So you know, itdoes the same outcome, you get
the macaroni and cheese, right?
Like you get the same outcome,regardless of what you're using.
But this you know, as themandalas go towards more
subscription, more pay forfeature, we have this unique
(47:03):
proposition to go, Oh, no, it'ssuper cheap. You want to PTO app
a couple grand one time, fivebucks a month, whatever, right?
And it's that's going to beeverywhere. Even if they've
bought the monolith, they maystill go with you. And then you
just go talk to the monolith,right? So there's going to be a
gigantic opportunity for podiodevelopers to become more
(47:23):
creative when it comes toapplication building. And that's
going to find its way into theCitrix ready marketplace. So
that this the Citrix sales teamand other Citrix partners can
sell those applications on thepodio developers behalf to mix
into solutions. So
Jordan Fleming (47:41):
I think that's a that's a whole other
conversation that I think, youknow, I think is worth Maybe
another time, but I mean, Ithink, um, you know, my we were
we can close on just the concepthere of you know, if you know,
there is the Citrix workspace isa is a product that is fully
(48:02):
kind of into the Citrix, youknow, ecosystem, it's a it's a
way and it's and it's got apotentially really interesting
use case, if your business isusing podio and or other
systems. And you've got this,this need for potentially, you
know, to streamline the userexperience so that, you know,
(48:22):
these five people don't have tobe inside of these big systems
because they only see once in awhile and I think that's
probably what I would recommend,you know, take a look at it
guys. people listening will postsome blog, the links into this
blog. And obviously if you'vegot any questions about
workspace and and how that canintegrate, then I do encourage
everybody to reach out to Giland his team at brick bridge.
(48:46):
We'll be posting everybody'sposting the contact links on the
podcast information. And I doabsolutely encourage you to talk
to them. There's nobody who'sdone as much in the the podio
ecosystem and Citrix partnerecosystem with workspace as Gil
and the break bridge team. Soplease do check them out. Gail,
(49:08):
we got a We got a call to stopthere. Thank you so much for
being on This Week. I thank youso much, Jordan.
Narrator (52:50):
You've been listening to a supercharged with Jordan
Samuel Fleming subscribe todayon iTunes Google Play or Spotify
for your weekly dive into howyou can supercharge your
business by making it powered bypodio Be sure to check out our
website we are game changers.comwhere you can learn more and
arrange a 30 minute call withJordan daleview understand how
(53:14):
podio supercharges you
Welcome to powered by podio automation is everything.
supercharge your business withpodio. Get ready for another
episode of supercharged withJordan Samuel Fleming your
weekly dive into the awesomeimpact workflow and automation
you can have on your businesswhen it's powered by podio. Join
(00:22):
us each week as we learn fromthe top podio partners in the
world as we investigate systemintegrations and add ons and
hear from real business ownerswho have implemented podio into
their business. Now, join yourhost Jordan Samuel Fleming, CEO
of game changers for this week'sepisode.
Jordan Fleming (00:45):
Hey, everybody, and welcome to this week's
episode of supercharged I'm yourhost, Jordan Samuel Fleming,
here to talk all about the powerof workflow and automation when
your business is powered bypodio. Now, this episode, I'm
joined by Gil from brick bridgeconsulting, brick bridge, a
great friends of the show, we'vedone group podcast before, I've
(01:07):
been on there great podiopodcast as well. And in this
week's episode, Gil and I reallyfocus in on some of the ways in
which Citrix workspace hasstarted the work within the
podio ecosystem. For those ofyou who aren't aware Citrix
workspace is a new system thatCitrix has brought out. And it's
(01:29):
a way of really bringing thedifferent disparate elements of
your business process, differentsystems you use, and bringing it
all together so that the enduser, your employees, your team
members, can really work withina streamlined environment. It's
something that I think we'regonna see a lot more about it.
And it's really been driven insome ways, by the situation
(01:52):
we've been in, you know, thelast year, for those of you who
may be listening in the future,we have been in lockdown across
the world because of the coronavirus pandemic. And that has
brought about a real focus onworking from home remote working
on ways of allowing flexibilityin the way you work, but also in
(02:18):
what does it mean, to be able tohave your team work efficiently?
What What does it mean, to givethem the right tools? And, and
it's something we talked aboutin this podcast? How do you make
sure you don't completely losethe human touch the human the
human element of workingtogether, you know, we all need
(02:39):
breaks throughout the day, weall like to chat to each other
and have a little conversationwith the person who sits near us
or the water cooler moment inthe five minutes catching up on
the television, we just watchedwhatever it is working is not
just 24 seven work. It is a wayof socialising as well and to
(03:00):
understand how to do all that.
And what that means from asystem point of view, what it
means from a giving people theright experience and efficiency,
but also promoting ways ofworking together in a more
cohesive whole in a in a humanthe human element is something
we really kind of focus in onand discuss and brainstorm in
this episode. It's reallyinteresting. I certainly am
(03:23):
looking forward to the continueddevelopment of this. And it was
a great chance for Gil to bringsome of his knowledge of Citrix
workspace and how it works withpodio how it really chimes
together with podio. For thoseof you don't know bridge bridge
consultant, which is Gil'scompany, they have really led
the charge in this area, theyhave won the last two hackathon,
(03:46):
as they call them competitionsand Citrix promotes. And that is
because they really have a senseand understanding through the
podio ecosystem of what it islike to drive workflow and and
how you kind of build that bestcase way of people being able to
work efficiently, reallyinteresting episode, I think
we're gonna try and do moreworkspace and more episodes
(04:08):
around this sort of external andother, you know, third party
integration over the next coupleseasons of the podcast, so that
we can explore all the thingsthat are out there, but let's
kick off right now let's jointhe conversation where Galen and
I can really take the charge andstart to talk about workspace
(04:30):
human to human elements and theway you can best devise systems
to work within a humanenvironment. Let's listen in
excellent non says but I mean,we're here we are Gil, you know,
here we are. And obviously youknow you're wearing a number of
hats like I am. And one of thatI like literally like I am but
(04:53):
one of the things and apparentlyyou work for SpaceX as well. So
Gil Roberts (04:59):
how are we Yeah, oh my gosh, I would I would trade
this in for for that SpaceX job,I probably go be a janitor there
just to be a part of somethingas cool as that.
Jordan Fleming (05:11):
I would tend to agree with you on that. But so
yeah, I mean, one of the thingsthat that for those people who
don't know this, obviously theSR keys Citrix ecosystem has a
number of products, our and mostof them play well with podio
from a cloud based system nowShareFile, right, signature
podio are all sort of part ofthe suite. But the, the newer
kid on the block is this thingcalled workspace, it may not be
(05:34):
a bad idea to give a bit of anoverview and understanding of
what is all involved in here,because podio really does chime
in together on that and Gilhere, and his company are
probably the leading, leadingthe charge from a podio
ecosystem point of view intoworkspace. So get why don't we
start there and and focus in onthat, why don't you give us a
(05:55):
little understanding. Oh,thanks,
Gil Roberts (05:57):
Shawn. I appreciate you having us on again. It's
always a pleasure to be on yourpodcast of love. He is a host.
So thank you so much. As formost of us most, I think we've
been on a couple times and we doa few different things. So I'll
give you a very, very, verybrief introduction. So here at
brick bridge consulting, we area Fishel Citrix partner. Based
(06:20):
under the authorization it's theCSA programme, Citrix solution
advisor, any podio developerlistening to this, that has not
considered that programme Iwould do so there's a bunch of
new stuff coming out related topodio for CSS, that will make
that an advantage. It's not hardto get that silver level. So
quick plug for that. But we alsohave sass frass, which is a
(06:44):
proprietary toolkit flow engineand copy and deployment system
and patching system for morecomplicated podio solutions and
templates and things of thatnature. So please reach out to
us. What we've really beenfocusing on probably since since
we learned about in summer of2019. And over the pandemic has
(07:07):
been the workspace withintelligence. Citrix is aligning
behind a SAS portfolio, therecent Reich acquisition is
huge, that will be brought intothis kind of family of products,
they've kind of built this holytrinity of workspace podio Reich
with ShareFile and rightsignature as the nougaty Centre.
(07:30):
Those products are comingtogether, they've hired you
know, from and you can see theseon the updates for those podio
developers in that they've hiredadditional staff at podio and
some other things, just to beable to beef their site up. And
I think that I think thatthey're they're pulling some of
those development teams closerand closer together. So they're
(07:52):
really kind of building this SASproduct vertical. And making all
these products work nicelytogether. I Jordan, you and me,
and I'm sure everybody elsethat's done podio development
for other people have run intothe question of I don't like the
podio interface. Right? Like Idon't like the way that it
(08:13):
looks, Can I check can it can itbe red instead of blue or
something, you know, somethingsilly like that. Not that
people's desires are silly, butcome on. workspace solves that
problem. Now it is an additionalcost, I would not recommend it
for small organisations thatprobably don't have a large
production budget for youanyway. So but for those larger
(08:36):
and those that deal withorganisations, more than 25
people, particularly over 100people or 50, just depending on
what it is. workspace canprovide that relief valve of
being able to customise theinterface
Jordan Fleming (08:52):
Well, let's let's take this down a step for
a second because, I mean, I getfrom a podio partner
perspective, there, there's somethings but let's let's focus on
an end user perspective for aminute. Like, yes, let's talk
about it as though like we gotpeople who are are maybe using
podio in their business already,what about with whatever
(09:14):
complexity it is, could be verysimple, can be quite complex
could be 10 people, five peoplecould be 150 people, it doesn't
really matter. But the point is,I think and I think this way
you're going in some ways. Oneof the challenges of podio I
think is so just about theaesthetics like can I change it?
Can I you know, fucking fromBlue but actually it's around in
(09:38):
your organisation there's almostalways either internal or
external but mainly internalpeople who only have to touch a
few things. Right and and Ithink one of the things that
podio because of the ecosystemwhich I love that I'm obviously
and for me I can was around itlike no nothing business, but
because of the kind of workspodio works. Based on Citrix
(10:00):
Wednesdays, but podio, theworkspace, architecture
organisation, workspaces, appsitems. Because of that, you're,
you're in essence, forcingpeople who may only have to do a
couple things a couple times amonth to go into podio. And
remember where the fuck anythingis, yeah, and, and how to do
(10:22):
things. And that is afundamental business issue. That
I think is where workspace canreally be interesting, where
you're not necessarily dropped,you've got a bunch of people who
aren't necessarily driving,doing things in podio, every
day, if your business is runningoff of podio, 100%, and
(10:43):
everybody's in there doingclicking buttons and doing
things great. But for thosepeople who are like running
certain processes, but otherthings happen elsewhere. That's
where workspace comes in. Right?
Gil Roberts (10:53):
Yeah, you're exactly right. And it's actually
not just the podio problem, whenyou talk about people having to
go into a system every once in awhile, you know, because it's
not a part of their daily job. Imean, there is a zillion of
these platforms that you go toZapier and there's like, 3000 of
these. It's a variable catalogueof who's who, and it's, you
(11:14):
know, organisations are nowallowing line of business
managers to select softwarerather than the classic it or
CIO suite, or whatever that maybe an organisation to do it. So
now we got a client they had,they had multiple licences of
the same platform, becausedifferent managers were buying
it. And then they had differentimplementations, I'm sure the
(11:35):
salesperson will love thatthat's sold, it took us three
different implementations. Butlet's be honest, that's
ridiculous. So you know, theyhad 80 pieces of SaaS software
that a call centre person mayhave to interact with, I asked
once every six months and like,and you train them on all those,
and I can they get it on theirfirst week, I'm like, they don't
(11:58):
remember any of this. They'rehuman beings I like, and you're
right, if you're in it 40 hoursa week, you know, that's fine,
because you're going to get notonly the training on the front
end, if that happens in your
Jordan Fleming (12:10):
organisation, but the user, the constant
reinforcement of like, you know,yourself with put, like, if so
if someone gets, I always say Isaid someone new the other day,
you know, I think there's a twoto three months, learn user gap
in podio. And if you get overthat hump, you can make podio
spin on a dime, and you can doanything as quick as you want. I
(12:33):
can manoeuvre around podio,lightning quick, do anything I
want within seconds, and it'snot a problem. But if you don't
get over that come because youonly use it for a couple things.
It is a constant problem. Andthat is true. And I think this
is important. You're right aboutabout other pieces of software
that you may have to do a couplethings to and with, for me when
(12:53):
I my gut instinct on workspace,and its connection to podio. And
its connection to other systemsis you can finally then for a
lot of your team, who may haveto flick into different systems,
you can bring those things theyhave to do to them, and let them
just work and not have toremember how to log into
(13:15):
QuickBooks Online to update thisone time log or how to, you
know, or do this or jury rigthis and that and that you can
essentially put it in front ofthem is that that's correct,
right?
Gil Roberts (13:26):
Yeah, absolutely.
And you can expect, especiallyif you have a organisation that
has a decent number of people atit, you can't expect the people
down on the front line toremember or even care enough to
remember all these little quirksthat might be as we kind of like
stick these Lego bricks ofdifferent SAS software's
(13:46):
together, you know, there'll bequirks that come together
because they were all made bydifferent people. So they don't
always just line up exactly.
Where and this I think this iswhere workspace really is. What
we're most excited about ispeople go home from the job,
they work eight hours, right?
And then they come home and theysit down on the couch and what
(14:07):
do they interact with? Well,it's more software, but that is
consumer grade software, whereit's, you know, Instagram has
spent untold amounts of millionsof dollars, hundreds of millions
billions. I don't know how muchthis untold amount of money
getting that user experience.
exactly correct. Right to makeit addictive. Again, and then
(14:33):
they turn on the Netflix andthey got all these beautiful
graphical representations. Imean, you can you can use
Netflix, you don't even neverseen Netflix before in like five
minutes. You're you can't nowyou're bingeing right. So these
are, these are what everybodyuses the other 16 hours of the
day, and then they show up attheir job and it's backwards.
(14:55):
Everything is backwards. I got azillion browser tabs. I got to
have You know, 50 passwords. Imean, I don't know how many
times I hit Forgot Password atthis point. And then they always
tell you, or your IT departmentwon't allow you, they always
tell you always have differentpasswords and all this kind of
stuff. And it's like, I can'tremember random, you know, thank
God
Jordan Fleming (15:14):
for LastPass is all I can say, because that
fucking thing saves because Ialso now have really complex
passwords for everything. Yes,because I'm just like, Fuck, I
don't care 50 character badpassword, all sorts of shit in
it.
Gil Roberts (15:29):
Good luck getting into that hackers, right?
Because it's like this long,like, I don't even know my own
password.
Jordan Fleming (15:37):
Except my last pass one. Right? Well, that that
one I'm fucked.
Gil Roberts (15:41):
Yeah, I know.
Right. It's gone like your Mazdajust turn the lights out. But
yeah, exactly. Right. I mean,this is this is happening to
everyone. I don't I don't. Whatwe really, we're at a point with
software, especially businesssoftware, that we got to start
realising that there's a humanbeing in the element. And I know
a lot of organisations areprocess driven. And then they
encode those processes in thesoftware, we do this as podio
(16:02):
developers, but we forget thatthere's a human being on the
other end that goes home andinteracts with software every
day, you can't get rid of it,right? I mean, we carry around a
little software brick in ourpocket. And it's, it's, you
know, it's everywhere, it trulyis started to eat the world. And
I think it's that that is, asshown up on at scale, right? So
you got even your banks, eventhese regional banks, even they
(16:28):
have nice little pretty apps andstuff on there. And it's hard
for people to kind of comebackwards into some of these
interfaces that businesssoftware represents, right? It's
very utilitarian, a lot of themare very Spartan.
Jordan Fleming (16:45):
Well, it's about it's about efficiency of time,
right? Because if you'reconstantly having to bop, like,
I know, myself, when I have to,for instance, every once in a
while, I have to go toQuickBooks Online. Which, which
is in New York? Yeah. I don'thave to do it very much anymore.
Because we sort of we sort ofchanged the way we build things.
(17:06):
But every once in a while I do.
And I and I go, I have to belike, Oh, fuck, how do I do?
Like, like, like, I have to kindof give myself a little Oh,
yeah, I have to go to do this.
To do this, I have to go here.
Or I'll give you an example. Iwhen I used to, you know ADP is
payroll, please don't sue meADP. But but their back end was
so god awful. That every time Ihad to run payroll, I would be
(17:32):
like, Oh, Jesus, like
Gil Roberts (17:39):
you always have to have a college class to get
through it. And
Jordan Fleming (17:42):
I only have to do it once a month. So that's
the problem. So for me once amonth, if I was doing it every
friggin day, I probably wouldjust be like, Yeah, whatever.
But because I only have to do itonce a month, it was a problem.
And where I see Citrix from apodio perspective, as well,
where you're building anorganisation when you're
building your business inside ofpodio, your human element, which
(18:05):
is what you just said, right isoften we concentrate so much on
building the business process.
And we're like, you know, thatthat it's very easy to forget
that, oh, but so and so and soand so and so and so only have
to do this one thing. So we'rebringing into podio, we're
training them, we're doing allthis stuff. But instead with
workspace, you can be sitting,they can be sitting in front of
(18:27):
their desk doing shit. And theone thing they have to do can be
presented to them inside ofworkspaces. I understand that
you correct me if I'm wrong. Nowyou can present it to them from
podio pushed from podio toworkspace, they see the ship
they have to do they do thething they have to do click OK
or whatever, whatever it is, andthen it goes away. And that is
(18:48):
true from a podio perspective,but a Salesforce or QuickBooks
or anything like that, so thatmy working day is no longer
having to remember all thesedifferent user interfaces and
all these things. workspacebrings it all together and
that's where you're going rightWait, wait wait wait. Quick
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Gil Roberts (19:59):
Absolutely. So key things to hear when you're
talking to your clients to seeif this is a fit. And this does
not exclude podio, I want to bevery, very clear about that
there there actually have tied,some things in there some stuff
in tech preview, as a partner tosign an NDA can't talk about,
but we'll just say be be alittle excited as a podio.
developer, about how tightlythat they're bringing these
(20:22):
things together, they should bereleasing that q3. So it should
be coming soon. But it, itreally does allow the work to
come to the employee the processto come to the employee, and
tell the employee when theyshould care. Right, and, and
specifically what they shouldcare about. So the classic
(20:44):
example is a PTO filing aworkdays, this huge monolith
system, they got a zillionmenus, it does more than just HR
stuff, which you know, you getthe developers creep out of this
scope of what's going on. Ifyou're an HR person, you should
know how to use that software,period. That's your job, right?
But if you're a call centreperson, making $10 an hour, you
(21:08):
know, telling people that theydidn't pay their bill on time.
And that's all your whole job iseight hours a day, because you
got a headset attached. That'sfine. But you don't care about
workday. Let's be very honest.
They they barely pay you enoughto show up. Right? So why are
you going to let and then yeah,they always give you the AED
training, you know, like daytwo, while you're there, even
day one. And, you know, it's twoyears later. So what do you do?
(21:32):
What actually happens? This iswhat we do? Are your clients
like? Yeah, they're supposed togo to workday and file a PTO.
Okay, we got on the whiteboard,great. It's on the flow chart.
We go out to the person, thefrontline person, and this is a
key thing for all po do go talkto the people that actually do
the job, not management, notmiddle management, definitely.
And go down there and go, whatdo you do? They go, Oh, yeah,
that workday thing, I forgot mypassword. I haven't been in
(21:53):
there in six months. I justemail, you know, Sally, my
middle level manager, and shegoes in there for me, and files
a PTO request, or I, you know,send another email over to HR.
And I just emailed them becauseit's faster, right. And I know
how to use email. workday. Yeah,you know, I go on there, you
know, I gotta go, we'd staycitizen a room and we all sign
(22:15):
in. And we do the benefits oncea year. And that's that that's
the last time I see it, right,because I get an email with my
pay stub. So you know, sometimesthey even eliminates itself,
right? They're not going to wantto do complicated processes, in
that modelling live software,and they just want to ask for a
day off. And let's be honest,who is the cruel person making
them do that? Right? Like, it'sa PTO request? How many days do
(22:37):
you have? Great, when do youwant off? Great, okay, fine.
It's done. Right? Like, there'sno, there's no reason that I'm
going to click all these menusand view balance and send a
little request, it's like, Look,especially with remote work,
it's even more ridiculous.
Right? Like, if you don't saylike, it's who it's, I don't
(22:57):
know, I don't know who they are,we should find out who are these
people
Jordan Fleming (23:01):
is round them up and beat the shit out of them.
Gil Roberts (23:04):
tar and feather, right? Bring him down the
streets. Because you you arejust implementing process for
process sake. And that's, that'snot 2021 here, right? Like
that's, especially with remotework. I mean, that's just shot
that right in the foot of it'sit's need to be inside of the
(23:24):
process workspace helps withthat, obviously, you get the
pretty interfaces, you can youcan actually integrate pieces of
software together easier throughthe interface, because you can
make the human being theintegration because it becomes
so easy. It's so it would justtake two different scenarios
here very, very quickly. So youcould you can tie podio and
(23:46):
another piece of softwaretogether to do and say take a 30
minute task and we bring it tofive minutes. You do the same
thing and workspace you canpresent podio as a card, and
then the other system as a card,and then click click. And it's
like okay, well, it's still lessthan a five minute process.
We've we've stripped the processdown. But instead of us
investing 20 or $30,000. In thisimplementation, we just have the
(24:10):
person click it frees up thathalf hour so we can instead of
fully automating andoverspending on that or maybe
stretching budget or what whathave you, we can just reduce and
assist the human being who'squite frankly, already doing it
manually anyway. So they'regoing to be very happy. That
that that's, that's okay. Sowhat we're able to do is
(24:32):
actually present organisationswith integrations that otherwise
wouldn't be able to afford thembecause we can make the human
being the API connector, rightbecause we can reduce the task
down so greatly in that feed.
Because let's be honest, moststuff as cool as real time data
transfers are most stuff doesn'tneed to be real time. As long as
(24:53):
it gets done. You know,typically within an hour or the
workday, it's fine, and ifyou're feeding them like a
hammer drip in workspace. It's,it saves about 15 minutes out of
every hour out of every day,that's two hours a day back to
the employee in theorganisation. So and I'll leave
it there because it's a goodtransition point. We just had
(25:13):
our Citrix ready, verification,the Spotify integration for
workspace. So you'll be able togo to Citrix ready and have
Spotify in and have companyplaylist go out. And though
we're doing some really coolstuff inside of workspace,
because you're like, Okay, we'regiving the employee back two
hours a day, right? That's alot. What are we going to do
(25:36):
with those two hours? Well,obviously, you can feed them
more work. And that's, that's apart of it, the company needs to
realise ROI and utilise thatresource to be able to get more
work done. But two hours is alot of time well. And what you
don't want to do with workspaceis get them condition that every
time a little notification goesoff, they're like, Damn, I got
more work, right. So what we'relooking at doing and some of
(26:00):
these things that we're doing ispoor.
Jordan Fleming (26:03):
Sometimes it's just a five minute Boogie that
everybody can have,
Gil Roberts (26:06):
you know, just something fun. And again, with
the remote work thing, that kindof water cooler ping pong table.
hissing,
Jordan Fleming (26:13):
I was gonna back you up on that. 100% I've been
remote working for live inoffice, obviously, but most of
my team remote working sonobody's even me. Um, but I do
think that one thing I'venoticed for the people who have
been forced into remote working,right, like, I've been doing it
for fucking so long, that and sothis was my team that for us,
(26:35):
like when this all happened,we're like our status quo,
right? Yeah, nothing's changed.
But, but a lot of my friends whowork for big, bigger companies,
etc. And they who are suddenlylike, I'm working from home,
like they were used to going inan office. One of the things
that I did notice some of themsaying, Well, you know, on
(26:56):
WhatsApp chats and shit likethat, which never really
occurred to me, was how muchpeople rely on little things
breaking up their day, becausethey're in the office. Right?
And when you're at home, Ipresume you don't have kids who
are breaking up your fuckingBay. But when you're at home,
and you're sitting in front of acomputer and your computer is
(27:17):
there 24 seven now your workenvironment is now there, it
becomes a lot easier to besucked into the working too
much. And yeah, and getting youknow and and and i think you
know that that balance andfinding good balance is a key
part of remote working. Andmaybe something as simple as, as
(27:38):
blasting a Bon Jovi song everyday, you know, you know, having
Bon Jovi Mondays is somethingWhy?
Gil Roberts (27:50):
The we do metal Mondays around here, so they
started, right, but the what?
You're on the point, you're on apoint, which is how do you human
beings actually work in anoffice setting, you know, senior
management, or more particularlymiddle management, I'm beating
up on you guys would love to seelittle robots show up exactly on
(28:10):
time, maybe, you know, early ison time on time is late kind of
mentality. And late is neveracceptable, you know, that kind
of that kind of mentality. Andto sit down and just work varied
hours and take their scheduledlunches and those kinds of
things. And and that's that'sjust not how human beings work.
(28:31):
Human beings work. They work inbursts, especially if they're
creative human beings, they workquickly. And then they got to
take a break, right? And themore creative the job role, the
more that you have to allowpeople to just stop working for
a second, go do something else,and come back, right. And I
think we're moving into more andmore creative work. And getting
(28:54):
rid of the paper. I mean, thesoftware is chewing up all the
administrative paperwork, stuff,particularly workspace. So it's
it's one of those things wherelike, as we move people into
creative work, which is probablythe highest value add work,
we're going to have to allowthem to step away even at random
to just ponder and mould. Thisis an addition be new to
(29:18):
anybody, you get stuck on aproblem, what's the best thing
to do stop working on it? Now,go, you know, go play some ping
pong at the watercooler chat.
Another element that's missingwith when people just kind of
wandering around the office andtalking to each other is that
networking element, it feelsmuch more transactional via
(29:39):
chat, and the meetings are muchmore transactional. So, you
know, having something else totalk about besides work is a
great thing that we've beentrying to impress upon and get
into the workspace experience.
It's like, Did you hear thatplaylist? It was terrible,
right? Even if it was terrible,something just give them
something to talk about. Aboutbesides their job, because as
(30:00):
I've seen, as people get moretransactional, they tend to get
more combative with each otherbecause they're like, well, I'm
just trying to do my job, right?
Well, I'm trying to do my job,right? And now this this isn't
that instead, let's have aconversation about man, they've
released an album, stupid metalplaylist, right? I hate that
music, you know, and just letthem give them something to talk
(30:20):
about, even if they like it orhate it or whatever. Just you
know, they're human beings. Inthe end, we're not we haven't
been turned into the aeonsrobots yet with a with a neuron.
So we'll we'll you know, maybesoon. But right now, you know,
people, people have a lifeoutside of work. And what's it's
funny, going back to what you'resaying that the lines bore a lot
(30:44):
of people, a lot of people needthat separation, and then the
distraction like they need it,they really needed to do their
best for you, like, how does thedistraction do there, but it
really does cuz you got allowpeople to kind of come off of a
task, let let that settle intotheir brain, that you know,
sleep, you know, the old sleepon it mentality, you know, just
(31:06):
let people do something else fora little while. And maybe that's
more work, which we can presentthat in workspace, maybe they
can move to another task, maybego knock out some paperwork
stuff, or they get stuck on acreative task, or, you know,
just have a, just have a plainconversation with another human
being. I mean, a lot of peoplehave more time with their people
(31:28):
that they work with, andsometimes with their children
and spouses. So what's giventhese people something to talk
about, they're stuck together,either physically or virtually,
a lot, a lot of hours. And look,you're going to talk to somebody
for so long for you run out oftopics, right, so we need to
just pepper in what we callemployer or Dane distraction. So
the employer still has controlover what's going on. With that.
(31:51):
So that can be so you know,obviously, we don't want any, no
people want anything crazy oranything like that in there.
But, you know, the employer canat least keep it focused and
what we are seeing and Citrix iscoming out with some of this
stuff, too, as a part of thepackages, well being, hey, you
know, we can see you've beenworking for six hours straight,
we're going to pause your feed,and you're going to go you know,
(32:14):
maybe because we can tell ifthere's something urgent in
there or not. But we're gonnawe're gonna go make you take a
break, you need to take a break,right? Like, let's, let's be
honest, you're a human being nota robot, go take a break, here
is a 15 minute yoga session,video, you can click on it, do
that take a break, or, or, hey,with pay periods coming up,
here's some importance aboutinvesting in a retirement plan,
(32:36):
or get on Spotify play while
Jordan Fleming (32:38):
you've taken the fucking fun out of this. Well,
these are the that's kind ofunder the wealth as you go with
pay periods coming up. Here's alink to a really cool
hoverboard, you can buy
Gil Roberts (32:49):
stuff, hold on. So that's kind of under the well
being banner, we also have kindof under the distraction banner,
which is news articles. SoSpotify just published, we
should be at the time of thisrecording. By the time that this
recording drops, we should haveNew York Times, and we can edit
and we'll be able to edit intothe future additions, which type
(33:11):
of articles come through. Sowhen I was in the finance world,
it was really good to be able totalk about I don't know,
financial current events toclients and partners. And it's
during the day your sales guys.
So you know, you're not reallywatching the news, a whole bunch
of trying to hustle the phone.
So having some of those newsarticles just kind of come
through so that you havesomething to talk about with
people outside the organisation.
So it doesn't seem like you guysare like some kind of factory
(33:34):
that's trying to get people'smoney. So just having some
personality and something that'sto talk about, and the employer
being able to suggest and justallow for distraction and
controlling that right. Sothey're not just wandering all
over the internet, they'reactually being fed, something
that's relevant to the job maynot be direct, but it's relevant
(33:55):
to ego, man, everybody, I talkedto an XYZ organisation, they
seem to know what they'retalking about, because all of
them know the current events,right? Everybody's understanding
what's going on out in the worldseems like a pretty well put
together organisation now itwould be considered a
distraction. Otherwise, butreally, it's it's an improvement
(34:15):
around the ability for those.
Okay, so you have distractions,last thing that we're going to
be working on, I should say wegot two more, and I'll leave it
that. Another thing is is alsosetting so there's the set and
then the setting that theperson's in. So a lot of people
work in buildings, they havecoffee shops downstairs as
(34:35):
people returned to work. So whatwe're going to be bringing into
workspace is the ability toorder the coffee and then and
pay for it in workspace for theemployee or the employer, give
credits to the employee they canbuy and if it's kind of a we
were co working situation atcoffee can show up on the
person's desk or sandwich orwhatever they're buying, or they
(34:56):
can go down there and it's it'sset up. So some of the things
that we're working Right now asUber Eats some of the other POS
system apps, so that people canpurchase these things directly
through that workspaceexperience. Now podio is not
left out. And all this a lot ofthis stuff, we're actually using
podio as the back end, at leastfor testing some of these
(35:16):
integrations to showfunctionality. So So, you know,
keep that in mind, there's akind of ready made system as us
podio developers, that if wedon't want to have to deal with
some large corporation or largepiece of software, you can go do
it yourself in podio, and getthat same effect that a client
would see over on the workspaceside. Okay. Lastly, and I think
(35:37):
this is the funnest part.
Because we can track everythingthat's going on in workspace, we
can actually gamify the feed. Sohey, you're way ahead, Jordan,
here's a $10 gift card. Thanksfor being a great employee and
knocking out your work for theday. Right? Hey, you're you're
super far ahead, there's reallynothing left in the queue, we're
gonna go ahead and release, youjust keep an eye on your phone.
(35:59):
Right, we just put you on call.
And then when the work starts tocome in, again, we can pull you
back in during a work day, youknow, so so being able to give
people like take an hour break,you're way ahead for the day.
And you can think about that,especially on frontline
employees how much they wouldappreciate that. And now you're
(36:21):
adding value to their jobwithout having to affect the
bottom line with a bunch ofraises and bonuses that are only
upwards beyond his raises andbonuses. only temporary Lee
motivate employees. But how coolis it? If I work really hard
right now, I might be able toskate an hour in the afternoon,
guess what people do thisanyway? Right? Like this
happened before the panda peoplewould get stuff done and go,
(36:42):
Hey, Bob, can I can I jump out?
You know, an hour, I gotta gopick up my kid or whatever.
Right? So what do they do theythey do their work really
quickly. And it's done. And asyou know, creative work. And
task based work is much moreproject oriented. So it's
outcome oriented, not, you know,put your butt in a chair and
hold the chair down for eighthours, right? And just just sit
there. Even if you have no work,don't leave your chair, I've
(37:03):
been at an employer that waslike that, they literally was
like read the instructionmanual, if you ran out of work,
that's what they wanted you todo. It's like, I can only read
that so many times. Right?
Before I go insane. So you know,my work is done. Right? You paid
me to do the job, I've done thejob, can I can I bounce like 15
minutes early, because I got togo to college, this when I was
(37:25):
in college, and I know thatchair might roll away, you have
to sit in it you have sitting inhere. And that's
Jordan Fleming (37:31):
you're asked to be an effective employee, your
ass has to be in that seat forthis many hours. And that's
simply not true.
Gil Roberts (37:38):
And remote work is Pierce that. Right? It's just
blown that whole equation. Soanybody that's continuing to
spout that stuff is lost andbackwards. So how do we how do
we allow for that? And and thatextends? And I'll make the final
point with this. that extends towhat you're you're saying? So
(38:00):
it, you know it really thefuture of work is really about
people accomplishing tasksefficiently, in a manner that is
to process but not of process,right? Like you're than I am,
I'm a human being that's addingcreative value as a part of the
(38:23):
process, not a cog in the wheel.
Right. That's the I and and it'sit's so cool to be able to be
able, especially as a podiodeveloper, to see the process
modelling and go, you know what,let's take a pause. There's a
human being involved, they havekids, they have other things
that they do during the day,right? How can we design for a
(38:44):
human being to actually work inthe software? So a lot of times
what we start with, and it's ahuge advice that I know a lot of
people do this but to reallyreally buy into it sell out and
buy into this. Go What do youwant your employees day to look
like? And I'm not talking aboutthat they show up on time and
they leave on time and they holda chair down with their but
(39:07):
we're talking about what what isit that's actually going on? How
many parents do you have hisemployees? Oh, well, most of my
employees are parents. Guesswhat? They're in remote work and
there's going to be a kids runaround I don't know how many
zoom meetings I've been on akid's yabbering in the
background. You know one parentis up in one room you know this
is how my wife is she's got thenice office I'm up in the in the
(39:28):
storage room. You got to do thatfellas so yeah, it's it's one of
those things where like she'sthere as part of the deal is the
kids down there well that'swhere all the toys are right so
she you know, I got to take thekid upstairs and sometimes
parents have to just do what hasto be necessary. But you know, I
don't want to be that parentthat like locks the kid in the
(39:50):
room that latchkey kid thingright where you walk in the room
and then you know his problemslater. I just I feel terrible,
right? So you got to get itdone. So So you're gonna have
kids running around in thebackground, give them a mode of
work that allows them to becreative, right, which is really
hard with a distraction. Andkid, it could be many other
distractions and allow them tohave the work come to them.
(40:13):
Because guess what, you're notgoing to remember to do that
stupid stuff and work day tomake a PTO request, or, oh,
yeah, I have this one systemthat this client uses, and they
send messages there. And I nevercheck in and then they get mad.
And they're literally the onlyclient that uses like, you know,
they're trying to use kik, toget ahold of you. And you're
(40:35):
like, I, you know, you're theonly person that does this. And
then they get mad, you're notusing my mode of communication,
like, you're the only personthat uses it, right? Well, hey,
you can be like, you know, what,that's fine. And just put that
integration in pops up in thefee could be popping as a podio
item, and just just allow peopleto work as they are a lot of
work to come to them. And, andI'll start eliminating all those
(40:57):
crazy browser tabs that you haveopen?
Jordan Fleming (41:01):
Well, I think, you know, bring it back down
back to the kind of audioelement here just to close out I
think, you know, and I and I'mglad we're talking, you know,
I've wanted to talk about thisfor a bit because it is a, it is
a potentially exciting thing,because a lot of people are
going to use other systems intheir business other than podio,
(41:25):
QuickBooks Online, whatever,like podio is brilliant at doing
a tonne of things, but it's notgoing to do everything in your
life. Sadly, there's that you'regoing to use calendly or
QuickBooks Online or anythingelse like that. And I think that
so that's one issue. And thenthe second issue is, you're
going to, for any organisationthat has more than one or two
people in it, chances are,you're going to have some people
(41:49):
whose role is defined in a waywhere they don't need to do a
lot of things in podio, or inthese other systems, they only
need to do a few things. So thequestion then becomes, how do we
make the most effective use ofour podio systems as well, and
is not necessarily bringing inthese four people who only have
(42:12):
to do one thing a month, becauseit is just not efficient or
effective to them. And it'sgoing to cause friction, and
it's going to cause problems.
And it's going to do all thesesorts of things. And that's
where I think, setting asidedeveloper notions, and whatever
it is you want, as a developerto do, from a pure business
owner point of view. I love whatI like about this. And what I'm
(42:33):
thinking thinking is veryinteresting, if you are someone
who's who's using or buildingpodio, in your organisation is
identifying, you know, our Do wehave a lot of people do we have
a bunch of things, who peoplewho don't really need to be in
podio. But I still want them tosee the do the occasional thing,
I need them to see a task givento them, that tells them to do
(42:53):
something, or I need them to dowhatever it is and you can you
can look at it as podio. Andthen you can look at the other
systems you're using and look atit there. And the moment that
quest that the answer thatquestion becomes, yeah, geez, we
got quite a few of these things,then I think workspace becomes
an interesting opportunity,because you can you can
centralise and focus in a waythat nothing else really can do.
Gil Roberts (43:20):
So here is and to extend that out further. And
yes. I like to justify whyshould if they only do four
things a year in a system orsomething once a month, kind of
like your QuickBooks experience,and ADP experiences, it's like,
here's a better question, whyshould they even care? Right? I
(43:41):
mean, what are you asking themto do? You say, I'm gonna train
you once. And then two yearslater, you need to do a whole
bunch of stuff. Like, what? Whatkind of sick game is that?
Right? Like, nobody's gonnaremember that. So it doesn't
help because guess what they'regonna do, they're gonna email
other people in theorganisation, they're going to
go bother people at their desk,if it's virtual, they're going
to try to set up a meeting andthen now you're spending, you
know, hundreds of dollars. Andthen if it gets so bad hrs are
(44:05):
like, well, we need to retrain,and then you're gonna, you know,
spend 10 or $15,000, gatheringeverybody in the room if it's
any sizable organisation. Andguess what, two weeks later,
it's gone. It's gone. Right? Sostop, stop it. Designer with a
human being, there's a humanbeing that's going to use this.
So now I want to flip over onpodio. And there's podio as a
(44:29):
unique way to be able to alsohelp address this. So because
because podio developers knowpodio of course, there is an
opportunity to use podio as away to bridge gaps inside of
something like a workspace orreally even Salesforce or any of
these other platforms people areusing podio is there to be able
(44:51):
to be a nice little gap filler.
So sometimes what we do is wemight have a system that has a
client that has a work Have asystem and they didn't want to
pay for some kind of modulebecause it's zillion dollars
over at workday or whatever. Andnot to beat up workday, there's,
there's plenty of other goodwork days a good system, but you
know, they may not want to payfor that module, you as the
(45:14):
podio developer can go make alittle thing that bridges the
gap, you don't want to pay$100,000 for a PTO system, you
can pay a pojo to over a couplegrand, and they're going to be
more than happy to make a quickPTO system, right? A few grand
for something like that one timewhere they want to licence at
these model is to open up allthe sections, you know, the
micro transaction model isstarting to get into the
(45:36):
business side of the software,everything subscription,
everything has to be unlockedwith more pay, you know, more
more payments and stuff likethat. So podio is uniquely
positioned to build what we liketo call store brand applications
or generic applications thataccomplish the same task. And
this comes back to what you'resaying, if it is in a another
(45:58):
platform that is more userfriendly workspace or otherwise,
no one has to see podio sittingin the back, you can have like a
bot account, it comes in andperforms the work. So you have
this beautiful system of recordthat is podio that can fill in
gaps very easily with theworkflow automations as well. So
(46:21):
there's going to be a giganticopportunity for podio developers
to build all either industryspecific or universal store
brand generic apps, you know,you got you got the we have
Kroger around here we have theKroger macaroni and cheese, and
then you can pay an extra twobucks for the craft right? Get
(46:42):
it's probably the same factorythat makes both just the boxes
are different. So you know, itdoes the same outcome, you get
the macaroni and cheese, right?
Like you get the same outcome,regardless of what you're using.
But this you know, as themandalas go towards more
subscription, more pay forfeature, we have this unique
(47:03):
proposition to go, Oh, no, it'ssuper cheap. You want to PTO app
a couple grand one time, fivebucks a month, whatever, right?
And it's that's going to beeverywhere. Even if they've
bought the monolith, they maystill go with you. And then you
just go talk to the monolith,right? So there's going to be a
gigantic opportunity for podiodevelopers to become more
(47:23):
creative when it comes toapplication building. And that's
going to find its way into theCitrix ready marketplace. So
that this the Citrix sales teamand other Citrix partners can
sell those applications on thepodio developers behalf to mix
into solutions. So
Jordan Fleming (47:41):
I think that's a that's a whole other
conversation that I think, youknow, I think is worth Maybe
another time, but I mean, Ithink, um, you know, my we were
we can close on just the concepthere of you know, if you know,
there is the Citrix workspace isa is a product that is fully
(48:02):
kind of into the Citrix, youknow, ecosystem, it's a it's a
way and it's and it's got apotentially really interesting
use case, if your business isusing podio and or other
systems. And you've got this,this need for potentially, you
know, to streamline the userexperience so that, you know,
(48:22):
these five people don't have tobe inside of these big systems
because they only see once in awhile and I think that's
probably what I would recommend,you know, take a look at it
guys. people listening will postsome blog, the links into this
blog. And obviously if you'vegot any questions about
workspace and and how that canintegrate, then I do encourage
everybody to reach out to Giland his team at brick bridge.
(48:46):
We'll be posting everybody'sposting the contact links on the
podcast information. And I doabsolutely encourage you to talk
to them. There's nobody who'sdone as much in the the podio
ecosystem and Citrix partnerecosystem with workspace as Gil
and the break bridge team. Soplease do check them out. Gail,
(49:08):
we got a We got a call to stopthere. Thank you so much for
being on This Week. I thank youso much, Jordan.
Narrator (52:50):
You've been listening to a supercharged with Jordan
Samuel Fleming subscribe todayon iTunes Google Play or Spotify
for your weekly dive into howyou can supercharge your
business by making it powered bypodio Be sure to check out our
website we are game changers.comwhere you can learn more and
arrange a 30 minute call withJordan daleview understand how
(53:14):
podio supercharges you
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