Tech Transformed

Takeaways

• #Satellitecommunications are essential for remote field teams.
• They provide safety and tracking for workers in isolated areas.
• Disaster preparedness involves proactive planning and communication.
• User-friendly #technology is crucial for effective utilisation.
• Reliable communication impacts day-to-day operations positively.
• Employers show care for employee safety through #satellitetechnology investment.

Summary

In th...

"Having the insight and being able to stitch together your technical resources and business decisions together, is the prime place where observability can add value to you,” stated Manesh Tailor, EMEA Field CTO at New Relic.

In this episode of the Tech Transformed podcast, Kevin Petrie, Vice President of Research at BARC, speaks with Manesh Tailor about the intersection of artificial intelligence (AI) and observabilit...

Takeaways

• #AIagents are #autonomous entities that can perceive and act.
• Human oversight is essential in the initial stages of AI implementation.
• Data quality and trust are critical for effective AI agents.
• Guardrails must be integrated into the design of AI agents.
• Modularity in design allows for flexibility and adaptability.
• #AI should be embedded in data management processes.
• Collaboration between data and application teams is vital...

"If AI has proven anything, it will change pretty rapidly. Understanding its limitations and not asking too much of it is significant. What’s successful is prototyping tools," said Rob Whiteley, CEO of Coder. "Such tools where AI can create an application, while not the world's most graceful code but will get you to working prototype pretty quickly. That would probably take me days or weeks of research as a developer, but now ...

Takeaways

• #Customersuccess is about helping customers get value from products.
• The perception of customer success is shifting from a cost centre to a revenue generator.
• #AI can enhance customer success by providing predictive insights and automating processes.
• Customer success teams are uniquely positioned to identify upsell and cross-sell opportunities.
• Collaboration between customer success and sales teams is essential for maximis...

Takeaways

• #AgenticAI systems can string tasks together for efficiency.
• Real-world applications include supply chain optimisation and knowledge worker augmentation.
• #Dataquality is crucial for effective AI implementation.
• Education and understanding of AI's potential are essential for organisations.
• Governance is key to ethical AI deployment.
• Leadership is critical in adopting AI technologies.
• AI will create new job opportunities, not ...

From the integrities of the human workforce embracing enhancing soft skills over hard skills in the enterprise tech space to the adoption of artificial intelligence (AI) agents in customer service, this conversation covers it all. 

In this episode of the Tech Transformed podcast, Shubhangi Dua speaks with Nikhil Nandagopal, co-founder and CPO of Appsmith, about the metamorphological impact of AI agents in the workplace. He...

In this episode of the Tech Transformed Podcast, Jon Arnold, Principal of J Arnold Associates speaks with Nikola Mrksic, CEO of PolyAI, discussing all things AI, specifically in contact centres. From the benefits of automation to the emergence of the most trending subject of the year – Agentic AI.

Mrksic particularly spotlights some underutilised capabilities of AI such as how it can manage up to 90% of repetitive duties, allowing h...

The world is changing faster than ever. Businesses are drowning in data, yet struggling to extract the insights they need to stay ahead. Artificial intelligence (AI) holds the key, but traditional AI models are too slow, too static, and too disconnected from the real world. This is where real-time AI comes in. 

Real-time AI empowers businesses to make decisions in milliseconds, reacting to changing conditions and seizing fleeti...

In this conversation, Ryan Worobel shares his extensive experience in the technology sector, discussing the evolution from traditional monitoring to observability. He highlights the cultural and technical challenges organizations face during this transition, emphasizing the importance of collaboration and data management. Ryan also explores the role of AI in enhancing IT operations, advocating for a balance between automation and h...

In this conversation, Sam Page explores the evolving landscape of digital experiences, emphasizing the shift from the information age to the experience age, driven by advancements in AI.

Learn about importance of creating meaningful digital interactions, the challenges posed by biases in AI, and the need for transparency and education in navigating these technologies. Sam introduces a framework for brands to understand, connect, an...

In this conversation, Phillip Mortimer discusses the transformative impact of AI on private markets, emphasizing the unique challenges posed by non-standardized data and the importance of balancing quantitative and qualitative insights in investment decisions. He highlights the significance of data privacy in AI applications and the evolving role of generative AI in automating workflows. Mortimer also addresses concerns about the f...

In this conversation, Michel Spruijt discusses the integration of AI and robotics in various industries, emphasizing the importance of balancing automation with human oversight. He highlights the challenges of designing multifunctional AI systems and the critical role of data interpretation in ensuring ethical use. Michel also shares insights on how organizations can adapt to AI, the significance of curiosity in career development,...

The rise of artificial intelligence (AI) is transforming industries, and customer success is no exception. Current trends show a rapid increase in AI adoption. This is driven by the potential to personalise interactions, automate routine tasks, and gain valuable insights from customer data among other solutions. 

However, the transition requires careful consideration of how AI can blend with existing customer success practices....

James Smith discusses his extensive background in business intelligence and analytics, emphasizing the critical importance of adopting generative AI in organizations. He highlights the risks of delaying adoption, the transformational potential of AI, and the need for alignment between AI and business strategies. James also addresses the importance of measuring the impact of AI, ensuring ethical use, and leveraging AI to anticipate ...

Azfar Aslam, VP & Chief Technology Officer, Europe at Nokia discusses the evolving landscape of telecommunications, focusing on the integration of AI and quantum computing. He highlights the challenges of implementing AI in network management, the importance of quantum safe cryptography, and the need for reliability in technology. The discussion also touches on the competitive nature of the industry and the ethical consideratio...

Hear Matt Yates explore the transformative role of AI in contact centers, discussing technologies like natural language processing and sentiment analysis. They delve into the balance between AI efficiency and the irreplaceable human touch in customer service, highlighting the importance of transparency, training, and continuous improvement in AI integration.

Key Takeaways

• AI is revolutionizing contact centers and customer interac...

Hear Wilson Chen discuss the complexities of AI in data analysis, particularly focusing on the challenges of bias, misinformation, and the importance of human expertise in interpreting AI-driven insights.

Wilson shares insights from his experience as the founder of Permutable AI , a startup that builds real-time LLM engines, and emphasizes the need for a balanced view in understanding geopolitical trends and market intelligence. Th...

AI is catalysing the evolution of low-code platforms and reshaping the landscape of low-code development tools. These new technologies can provide a strategic advantage in streamlining internal operations. By leveraging AI effectively organisations are able to deliver truly personalised, adaptive, and intuitive interactions.

However, organizations face challenges adopting these new technologies and risks like AI hallucinations need ...