Tech Transformed

"There's a lot of hype with the AI agents and their productivity and potential outcomes. AI Agents are quite amazing, says Eric Paulsen, EMEA Field CTO at Coder.

In this episode of the Tech Transformed podcast, Shubhangi Dua, Podcast Host and Producer at EM360Tech, talks to Paulsen about the constantly advancing role of AI agents in development environments. 

Paulsen explains how AI agents can help developers by handling si...

Are we heading for a future where AI knows everything but won’t bother explaining it to us?

Advancements in artificial intelligence are rapidly transforming the way industries operate and influencing the future of society as a whole. AI has become a force behind breakthrough technologies such as big data analytics, robotics, and the Internet of Things (IoT). The rise of generative AI has only accelerated its adoption and broadened i...

"AI may be both the driver and the remedy for multi-cloud adoption," says Dmitry Panenkov, Founder & CEO of emma, alluding to the vast potential and possibilities Artificial Intelligence (AI) and multi-cloud strategies offer. 

In this episode of the Tech Transformed podcast, Tom Croll, a Cybersecurity Industry Analyst and Tech Advisor at Lionfish, speaks to Panenkov. They talk about the intricacies ...

"Certainly an exciting time for data centers, private and public alike, isn't it?" This opening remark from Tom Croll of Lionfish Tech Advisors set the stage for a compelling discussion with Ryan Mallory, President and COO of Flexential, on the recent episode of the Tech Transformed podcast. 

The speakers discuss the current AI scenario's impact on data centers, high-density computing, and cloud infrastructure. This i...

Takeaways

• #AI #analysts are crucial for integrating AI into business processes.
• Organisations need to rethink their data management strategies for AI.
• AI #data clearinghouse concepts help manage data access and security.
• Cross-functional collaboration is essential for successful AI integration.
• AI can enhance employee effectiveness rather than replace jobs.
• The future of work will see AI analysts in various business function...

"The concept of Zero Ticket IT is that instead of reacting to the ticket and trying to solve the ticket, you go directly to the source of the issue." This statement by Sean Heuer, CEO of Resolve Systems, sets the stage for this episode of the Tech Transformed podcast.

Shubhangi Dua, podcast host and producer at EM360Tech, , sits down with Heuer to unpack the ambitious yet achievable vision of Zero Ticket IT and h...

Are you a CIO, CTO, CISO, or IT decision maker in the restaurant or retail industry, grappling with rising costs and tariffs to keep up with the rapid pace of technological change? The pressure to create high-quality solutions with AI while managing existing infrastructure can be challenging.

In this episode of the Tech Transformed Podcast, Shubhangi Dua, podcast host and producer at EM360Tech sits down with Keith Szo...

The ability to effectively manage and optimise data is key in an organisation today. But with the sheer volume and complexity of enterprise data, traditional methods are struggling to keep up with the change. This is where the agentic AI approach has swooped in to transform how organisations handle their most valuable resource. 

"The promise of AI and agentic AI is that we're now building very meaningful automation in...

“Before starting a new AI project, it is really worthwhile defining the business priority first,” asserts Joanna Hodgson, the UK and Ireland regional leader at Red Hat.

“What specific problem are you trying to solve with AI? Do we need a general purpose AI application or would a more focused model be better? How will we manage security, compliance and governance of that model? This process can help to reveal where AI adopt...

Takeaways

• #Satellitecommunications are essential for remote field teams.
• They provide safety and tracking for workers in isolated areas.
• Disaster preparedness involves proactive planning and communication.
• User-friendly #technology is crucial for effective utilisation.
• Reliable communication impacts day-to-day operations positively.
• Employers show care for employee safety through #satellitetechnology investment.

Summary

In th...

"Having the insight and being able to stitch together your technical resources and business decisions together, is the prime place where observability can add value to you,” stated Manesh Tailor, EMEA Field CTO at New Relic.

In this episode of the Tech Transformed podcast, Kevin Petrie, Vice President of Research at BARC, speaks with Manesh Tailor about the intersection of artificial intelligence (AI) and observabilit...

Takeaways

• #AIagents are #autonomous entities that can perceive and act.
• Human oversight is essential in the initial stages of AI implementation.
• Data quality and trust are critical for effective AI agents.
• Guardrails must be integrated into the design of AI agents.
• Modularity in design allows for flexibility and adaptability.
• #AI should be embedded in data management processes.
• Collaboration between data and application teams is vital...

"If AI has proven anything, it will change pretty rapidly. Understanding its limitations and not asking too much of it is significant. What’s successful is prototyping tools," said Rob Whiteley, CEO of Coder. "Such tools where AI can create an application, while not the world's most graceful code but will get you to working prototype pretty quickly. That would probably take me days or weeks of research as a developer, but now ...

Takeaways

• #Customersuccess is about helping customers get value from products.
• The perception of customer success is shifting from a cost centre to a revenue generator.
• #AI can enhance customer success by providing predictive insights and automating processes.
• Customer success teams are uniquely positioned to identify upsell and cross-sell opportunities.
• Collaboration between customer success and sales teams is essential for maximis...

Takeaways

• #AgenticAI systems can string tasks together for efficiency.
• Real-world applications include supply chain optimisation and knowledge worker augmentation.
• #Dataquality is crucial for effective AI implementation.
• Education and understanding of AI's potential are essential for organisations.
• Governance is key to ethical AI deployment.
• Leadership is critical in adopting AI technologies.
• AI will create new job opportunities, not ...

From the integrities of the human workforce embracing enhancing soft skills over hard skills in the enterprise tech space to the adoption of artificial intelligence (AI) agents in customer service, this conversation covers it all. 

In this episode of the Tech Transformed podcast, Shubhangi Dua speaks with Nikhil Nandagopal, co-founder and CPO of Appsmith, about the metamorphological impact of AI agents in the workplace. He...

In this episode of the Tech Transformed Podcast, Jon Arnold, Principal of J Arnold Associates speaks with Nikola Mrksic, CEO of PolyAI, discussing all things AI, specifically in contact centres. From the benefits of automation to the emergence of the most trending subject of the year – Agentic AI.

Mrksic particularly spotlights some underutilised capabilities of AI such as how it can manage up to 90% of repetitive duties, allowing h...

The world is changing faster than ever. Businesses are drowning in data, yet struggling to extract the insights they need to stay ahead. Artificial intelligence (AI) holds the key, but traditional AI models are too slow, too static, and too disconnected from the real world. This is where real-time AI comes in. 

Real-time AI empowers businesses to make decisions in milliseconds, reacting to changing conditions and seizing fleeti...

In this conversation, Ryan Worobel shares his extensive experience in the technology sector, discussing the evolution from traditional monitoring to observability. He highlights the cultural and technical challenges organizations face during this transition, emphasizing the importance of collaboration and data management. Ryan also explores the role of AI in enhancing IT operations, advocating for a balance between automation and h...