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Episodes

October 26, 2026 • 14 mins
Phone calls, e-mails and in-person conversations were once the only ways businesses could talk to their customers. Social media changed that. Marketing, customer acquisition, sales and support now happen across a growing number of channels. That brings clear benefits, but it can also leave businesses with a fragmented communication ecosystem that hurts the customer experience.
In this episode of TCS+, Natalie van der Merwe, hea...
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Réan van Niekerk

Metacom has spent 25 years designing its own routers and running private networks for some of Africa's biggest retailers, without a cent of venture capital.

In this episode of the TechCentral Show, founder Réan van Niekerk tells Fanie van Rooyen how the Cape Town company came to connect more than 6 000 ATMs, every Pep store in Africa and, by his account, well over half the communications Eskom use...
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In this episode of TCS+, brought to you by Arctic Wolf, Jason Oehley, the company's country sales manager, and Andre Den Hond, senior systems engineer, talk about why South Africa is bearing the brunt of ransomware in Africa and what businesses can do about it.

The pair unpack an Interpol report that found 92% of ransomware detections on the continent are in South Africa. Oehley explains that the country's high connectivit...
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Milkor’s advanced 380 drone is flying for a customer in the Middle East, but South Africa’s own defence force has yet to buy one. In this episode of TCS, Milkor vice-president for Africa Daniel du Plessis talks to deputy editor Fanie van Rooyen about why, and about where drones, AI and autonomy are taking modern warfare.
Fresh from the Africa Aerospace and Defence (AAD) expo at Air Force Base Waterkloof, Du Plessis ...
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Frogfoot plans to keep buying smaller fibre network operators in South Africa’s suburbs as the market consolidates, but CEO Shane Chorley stopped short of ruling out a sale of the business.
“I’d be ignorant to say that we would ignore any offer,” Chorley said on the latest episode of the TechCentral Show – watch or listen below. “I would hope to say that we will be the acquirer rather than be...
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Mohamed Sami, group chief information officer at Vodacom, says autonomous AI agents that resolve customer problems without handing them to a human are the next big shift in customer experience – and that it is closer than many think.
Speaking on TechCentral’s Meet the CIO podcast series, brought to you by NTT DATA, Sami said Vodacom’s chatbots and voice bots already handle a considerable share of customer call...
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Chinese companies have built their position in African technology one layer at a time – first phones and telecoms equipment, then fintech and now the AI models that local start-ups build on. American private capital, meanwhile, is pulling back. Lexi Novitske, general partner at Norrsken22, thinks US investors will regret it.
Novitske moved to Nigeria in 2012 and has invested from Lagos ever since. Norrsken22, a pan-Africa...
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AI agents are no longer a thought experiment for security teams. They are breaking out of test environments, hacking real companies and, according to one of our guests, already going rogue inside large businesses.
In this episode of the TechCentral Show, TechCentral deputy editor Fanie van Rooyen talks to Dominic White, MD for South Africa at Orange Cyberdefense, and Adam Ely, GM of AI security at Check Point, about the escalat...
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Octotel CEO Trevor van Zyl joins the TechCentral Show to talk about where South Africa’s fibre market goes next – including a potential merger with MetroFibre Networx. Van Zyl told TechCentral that Octotel and MetroFibre Networx are assessing a combination that would create the country’s third-largest fibre network operator, with both companies sitting under a common investor in an AIIM-led consortium.
In the ...
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Chris Shortt, chief technology officer at Shoprite Group, says the work of the next five years is meeting the customer at their point of need, wherever that is – and that this does not mean the end of the store.
Speaking on TechCentral’s Meet the CIO podcast series, brought to you by NTT DATA, Shortt said Africa’s largest retailer is building towards a unified experience regardless of how a customer reaches it...
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The company runs 125 chargers and wants a thousand within five years, focused on urban hubs.
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Rubicon’s public charging network is profitable and grew usage markedly in two months as fuel prices spiked, the company’s e-mobility head has told TechCentral’s Watts & Wheels.
Hilton Musk said usage climbed roughly 30% in a single month, then another 30% the month after. “We thought it was a fluk...
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South Africa has still not crossed 1% of new vehicle sales going to electric vehicles, well short of the 5% mark at which adoption typically accelerates, The Electric Mission executive director Hiten Parmar told TechCentral’s Watts & Wheels with Wills.
Parmar, who heads the non-profit advocacy body and co-founded the Southern African Electric Mobility Association, said the past three years have changed what is availab...
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Winstone Jordaan was building charging infrastructure before South Africa had electric cars to plug into it. GridCars began developing its backend platform in 2010. The first EVs arrived in 2013.
In this episode of Watts & Wheels with Wills, the GridCars founder tells William Kelly why the hardware was never the hard part. Working out where to put a charger and how much power to feed it is straightforward. Building the bill...
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Episode 8 of Watts & Wheels – TechCentral’s electric motoring show – opens with William Kelly on his soapbox, clipboard in hand, and a simple demand: keep left, pass right.
Too many South African drivers, he argues, treat the left indicator as an invitation to be overtaken rather than a signal of intent, and lane discipline would save the country time, fuel and a great deal of frustration, he opines.
D...
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Amazon’s Leo satellite constellation is coming to South Africa in 2027 through Herotel. TechCentral deputy editor Fanie van Rooyen speaks to Herotel CEO Van Zyl Botha about Evry, the brand that will sell Amazon Leo to South African homes, and about how a company with no local licence walked into a market that has kept Starlink out for years.
Botha explains why low-Earth orbit satellite technology changes the equation for ...
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Discovery group CIO Derek Wilcocks on personalised Vitality, the limits of AI coding and why growth beats cost-cutting.
Derek Wilcocks, group CIO at Discovery, says AI has finally given the group the ability to do something it has wanted to do since Vitality launched more than 25 years ago: personalise it.
Speaking on TechCentral’s Meet the CIO podcast series, brought to you by NTT DATA, Wilcocks said Personal Health ...
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Steven Boykey Sidley has been a chief technology officer at a Fortune 500 company, a private equity investor, a videogame designer, a jazz musician and, for the past four years, a professor of practice at the University of Johannesburg. He is a partner at Bridge Capital, heading its futures advisory, and the author of eight books – two of them on bitcoin and crypto – with another due in October.
TechCentral deputy e...
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For most of business history, buying technology meant owning it. Capital was set aside, servers and laptops were hauled into the building alongside the software licences, and the business then sweated those assets for as long as it practically could.
In the age of AI, that logic is starting to break. Kit bought today can be obsolete in two or three years, chips are in short supply and the companies pulling ahead are no longer t...
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For small and medium enterprises, technology must do one thing above all else: get out of the way. Unlike large corporations with dedicated IT departments, SMEs run lean – and every hour spent wrestling with systems is an hour not spent on the business itself.
In this episode of TechCentral’s TCS+, brought to you by iStore Business, Sudesh Pillay, executive head of iStore Business South Africa, and Tamia Nontsikelel...
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Communications regulator Icasa’s draft rapid deployment regulations – a critical intervention for the sector – risk failing unless the regulator brings municipalities into the process, according to Nomvuyiso Batyi, CEO of the Association of Comms & Technology (ACT).
Speaking on the TechCentral Show with TechCentral editor Duncan McLeod, Batyi said Icasa had consulted network operators and fibre companies b...
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