Accelerating Retail & CPG Transformation through AI Solutions - with Dwight Hill of Turing and Joe Troy of Amazon

Today’s guests are Dwight Hill, Vice President of Retail & Consumer Products at Turing, and Joe Troy, Senior Manager of Site Risk at Amazon. Turing is one of the world’s fastest-growing Artificial Intelligence companies, working with the world’s leading AI labs to advance frontier model capabilities and leveraging that work to build real-world AI systems that help businesses solve their toughest problems —delivering real business results, faster, smarter, and at scale. Joe and Dwight join Emerj Editorial Director Matthew DeMello to examine how generative AI is delivering measurable value in retail, starting with loss prevention and expanding across store operations, marketing, and workforce strategy. Throughout the episode, Joe shares how AI-powered video analysis and behavioral intelligence tools are helping risk teams surface anomalies faster, reduce investigation time, and prevent insider threats. In turn, Dwight discusses how retailers are using GenAI to optimize pricing, personalize customer experiences, and streamline marketing campaigns — emphasizing the importance of unified data and human-in-the-loop execution. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! This episode is sponsored by Turing. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.