AI Use Cases Streamlining Commercial Insurance Operations - with Sidharth Ojha of AXA XL

Today’s guest is Sidharth Ojha, Head of Process Optimization in Data and AI at the AXA XL Global Underwriting Office. AXA XL is the property and casualty and specialty risk division of AXA, serving mid-sized companies and large multinationals across more than 200 countries and territories. In this episode, Sidharth breaks down where insurers are seeing real GenAI adoption beyond the back office — including use cases in underwriting efficiency, regulatory alignment, and internal risk triage. He discusses how summarization tools are evolving into more advanced applications like quote comparison and submission prioritization, helping insurers shift from cost savings to growth-focused outcomes. We also explore how AI is helping insurers unlock unstructured policy data and why data governance is critical for enabling the prescriptive workflows many organizations are aiming toward. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!