John DiJulius shares his expert tips for quickly building lasting emotional ties.
You'll Learn:
1) Four touchpoints that effectively build rapport
2) The subtle ways you’re killing the conversation
3) How to go from indifferent to curious
About John:
John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book, The Relationship Economy: Building Stronger Customer Connections in The Digital Age could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more.
- John’s book: The Relationship Economy: Building Stronger Customer Connections in the Digital Age
- John’s TED Talk: “Meet as Strangers, Leave as Friends”
- John’s website: TheDijuliusGroup.com
- John’s email: John@dijuliusgroup.com
Items mentioned in the show:
- Book: Everything I Know About Business I Learned from Monopoly by Alan Axelrod
- Book: How to Win Friends and Influence People by Dale Carnegie
- Book: From the Ground Up: A Journey to Reimagine the Promise of America by Howard Schultz
- Previous Episode: 150: Expressing Radical Candor with Kim Scott
Thank You, Sponsor!
- Honeybook. Save time on the admin of your business so you can do more of what you love. Get 50% off your first year at HoneyBook.com/awesome
View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep524
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