Roger Dooley talks about how eliminating friction at work can lead to better productivity.
You'll Learn:
1) The cardinal rule of friction
2) How to reduce the friction of meetings
3) How mistrust creates friction
About Roger:
Roger Dooley is an author and international keynote speaker. His books include Friction: The Untapped Force That Can Be Your Most Powerful Advantage and Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing. He is behind the popular blog, Neuromarketing, as well as a column at Forbes.com.
He is the founder of Dooley Direct, a consultancy, and co-founded College Confidential, the leading college-bound website. He has an engineering degree from Carnegie Mellon University and an MBA from the University of Tennessee.
- Book: "FRICTION―The Untapped Force That Can Be Your Most Powerful Advantage"
- Book: "Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing"
- Blog: Neuromarketing
- Podcast: Brainfluence
- Website: RogerDooley.com
Resources mentioned in the show:
- App: Pocket
- Book: “Influence: The Psychology of Persuasion” by Robert Cialdini
- Book: “Trust Factor: The Science of Creating High-Performance Companies” by Paul Zak
- Company: Gallup
- Personality: Cal Newport
- Personality: Jack Welch
- Personality: Richard Thaler
- Personality: Werner Heisenberg
- Previous episode: 124: The Science Behind Trust and High-Performance with Paul Zak
- Software: Google Tag Manager
- Survey: Customer Effort Score
- Survey: Net Promoter Score
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