In this interview, URComped CEO Craig Shacklett speaks with Jaimie McGuiness, Marketing Manager, and Charleyn Jacobson, Casino Operations Manager at Hollywood Casino Gulf Coast, about the innovative EZ Play Zone powered by Interblock and how it's reshaping traditional table games with modern technology. They break down what makes EZ Play special, including its hybrid design combining electronic betting with live dealer interaction. The discussion explores the range of games offered, how it works for the players, removes intimidation, and how the system still brings a social atmosphere. They also touch on how tipping works with no chips, how EZ Play impacts player ratings and comps, and what staffing and dealer training look like.
Topics Discussed:
- What EZ Play is and how it differs from traditional table games
- Games available in the EZ Play Zone
- Overview and design of the EZ Play Zone
- Interaction with live dealers vs. fully automated play
- Social atmosphere of EZ Play compared to traditional pits
- Minimum bet, odds, and payouts compared to traditional tables
- Side bets and features unique to EZ Play
- Player customization options (language, betting style, etc.)
- Guest feedback of EZ Play
- Rollout between Hollywood Gulf Coast and Boomtown Biloxi
- How EZ Play activity counts toward comps and ratings
- Future expansion plans for EZ Play
- How tipping works in the EZ Play environment
- Dealer training and staffing considerations for EZ Play
Learn more: https://urcomped.com/blog/details/5229475/revolutionizing-table-games-hollywood-casino-gulf-coast-makes-moves-with-ez-play
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