How to Maintain Your Brand As You Scale Your Catering Business

Episode Takeaways:

Deliver an outstanding guest experience across all channels, whether dine-in or off-premises.

Hire for attitude. Hiring and training staff who care about your brand is paramount to fueling growth. Skills can be taught, but attitude can't.

Define how to expand. Base growth on the needs of your guests and commit to strategies for long-term solutions.

Capture feedback at all levels. Front-line employees and guests have valuable feedback that can help you execute more effectively as you grow. This data helps improve the experience across channels.