The CUInsight Experience

The CUInsight Experience

Welcome to The CUInsight Experience. Hosted by Randy Smith, co-founder of CUInsight.com. In each episode we have wide ranging conversations with thought leaders from around the credit union community. What issues are facing credit unions in banking, payments and fintech? What leadership lessons and life hacks have they learned along the way? What’s the greatest album of all time? These questions and more will be asked and answered in each episode. The goal of The CUInsight Experience is to take a deeper dive with people and find the gems we can all learn and grow from. Thank you for tuning in. Enjoy.... Show More

Episodes

August 7, 2020 41 min

“Education is really the most powerful thing behind change.” - Joanne Todd

Thank you for tuning in to episode 85 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

Credit union leaders can learn a lot about navigating difficulty...

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“We’ve got to collaborate as an industry to be able to innovate.” - Chuck Purvis

Thank you for tuning in to episode 84 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

The credit union industry is headed into an exciting perio...

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July 24, 2020 32 min

“When you see a problem, you need to find a solution.” - Brian Branch

Thank you for tuning in to episode 83 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

Across the globe, credit unions have stepped up to serve their members an...

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“If you want to know your community, you have to represent your community.” - Jill Nowacki 

Thank you for tuning in to episode 82 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

Over the last few months, human capital, remote wor...

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“Go slow in making long-term decisions that are hard to unwind.” - Mark Alguard 

Thank you for tuning in to episode 81 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

When it comes to the future of member service, the role of tra...

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“The best decisions are made when you include others in your processing.” - Monica Davy

Thank you for tuning in to episode 80 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

Over the last few months, there have been many importan...

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June 26, 2020 45 min

“Time, experience, and a willingness to learn, that’s the bridge from here to where you’re trying to go.” - James Wileman

Thank you for tuning in to episode 79 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

Credit unions across ...

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June 19, 2020 37 min

“We’re here for one purpose, and that’s to serve our members, serve one another well, and to serve our communities.” - Marsha Majors

Thank you for tuning in to episode 78 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

In today’s...

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“We go where the banks can’t and won’t, and we should own that.” - Cathie Mahon

Thank you for tuning in to episode 77 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

For many low and moderate-income families across the country, C...

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“Focus on what matters, where it matters, and where you can make the most impact.” - James Schenck

Thank you for tuning in to episode 76 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

While many credit unions contemplate the fut...

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“Life is too short to be somewhere where you’re not 100% all in.” - Mary Beth Spuck

Thank you for tuning in to episode 75 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

While credit unions remain focused on safely providing much...

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“It’s not just about the work you do, it’s about the people you impact.” - Mark Arnold

Thank you for tuning in to episode 74 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

In the midst of a crisis, it can be difficult to balance...

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“Each interaction is meaningful and you should live each to the fullest.” - April Clobes

Thank you for tuning in to episode 73 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

Over the last few weeks, credit unions across the coun...

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“You can’t manage what you can’t monitor.” - Keith Monson

Thank you for tuning in to episode 72 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

As credit unions grapple with the impact of COVID-19, navigating the complexities sur...

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“Go slow to go smooth, because smooth is fast.” - Carrie Birkhofer

Thank you for tuning in to episode 71 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

At certain points in your life, you’ve likely felt lost or unfocused. It’s i...

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“Everybody makes mistakes, sometimes you just have to laugh at things and not be scared to try.” - Denise Stevens

Thank you for tuning in to episode 70 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

Whether it’s grocery delivery...

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April 17, 2020 43 min

"My happiness and enjoyment for doing what I do has to exceed just getting a paycheck.” - Bo McDonald 

Thank you for tuning in to episode 69 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

On this week’s episode, I’m explorin...

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April 10, 2020 53 min

“Don’t let fear dictate how you make your decisions and how you lead.” - Lisa Brown

Thank you for tuning in to episode 68 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

Navigating a major crisis can be difficult, especially when...

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“When we understand the big picture, we can apply those lessons learned.” - Pete Hilger

Thank you for tuning in to episode 67 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

When it comes to digital transformation, how do you stay...

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“Confidence is the key to all things in life.” - Carrie Hunt

Thank you for tuning in to episode 66 of The CUInsight Experience podcast with your host, Randy Smith, Co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted payment processing partner whose mission is to drive the credit union movement forward.

On this week’s episode, I’m discussing the current state of...

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