It’s a wrap for 2023, but what’s in store for CX in 2024? In this episode, you’ll discover why CEO’s should all be friction hunters, how conversational AI can help you when you have vegan guests coming over for dinner … and why a personal visit from a customer service specialist might be in the cards. Explore 10 game-changing trends that will impact customer experience in the year(s) to come – and don’t forget to order my book ‘Diamond in the Rough’ if you’d like to go more in-depth.
Customer Experience Trends 2024:
Trend #1 The era of search
Trend #2 Personalization at scale
Trend #3 High-value customer agents
Trend #4 Effective empathy
Trend #5 AR breakthrough
Trend #6 When HR meets CX
Trend #7 CX for life
Trend #8 CX for the world
Trend #9 Preloved is hot
Trend #10 Friction Hunter CEOs
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