Hey CX Nation,
In this week's episode of The CXChronicles Podcast #262, we welcomed Pasquale DeMaio, Vice President at Amazon Web Services (AWS) based in Seattle, WA.
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world.
With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.
In this episode, Pasquale and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at AWS think through on a daily basis to build world class customer experiences.
**Episode #262 Highlight Reel:**
1. How AWS thinks about team-building strategies
2. Leveraging Amazon Connect's Unified AI Engine
3. Streamlining customer service & success to fuel growth
4. Investing & supporting employee-driven innovation & cross-team collaboration
5. Building customer-centricity into the DNA of your engineering team
Click here to learn more about Pasquale DeMaio
Click here to learn more about Amazon Web Services (AWS)
Huge thanks to Pasquale for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.
For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.
For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.
You know what would be even better?
Go tell one of your friends or teammates about CXC's content, strategic partners (Hubspot, Intercom, & Zendesk) & On-Demand services & invite them to join the CX Nation!
Want to see how your customer experience stacks up to others, ask us about the CXC Healthzone, an intelligence platform that shares benchmarks & insights from companies across the world.
Huge thanks for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!
Contact CXChronicles Today
- Tweet us @cxchronicles
- Check out our Instagram @cxchronicles
- Click here to checkout the CXC website
- Email us at info@cxchronicles.com
Remember To Make Happiness A Habit!!
Popular Podcasts
Las Culturistas with Matt Rogers and Bowen Yang
Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.