GTM 147: RevOps Is a Hidden Growth Engine with Navin Persaud, VP of RevOps at 1Password

Navin Persaud is the VP of Revenue Operations at 1Password, where he leads a 30+ person team supporting a GTM org of 450+. With over 20 years of experience across RevOps, SalesOps, and MarketingOps, including time at IBM and high-growth SaaS companies, Navin has built a reputation as one of the sharpest operators in the game. He’s known for building scalable systems, ruthless prioritization, and a clear-eyed view of how AI is reshaping operations.

Discussed in this Episode:

• Why RevOps is the most essential team for scalable growth
• The real signs that it’s time to hire your first RevOps leader
• What AI is disrupting first in RevOps forecasting, enrichment, orchestration, and reporting
• The rise of GTM Engineers and the shift toward intelligence-layer operations
• Tactical frameworks for combining AI insights with human judgment
• How RevOps should evolve from executor to strategic growth partner
• Hiring advice: what makes a great early-stage ops hire and how to test for curiosity

Highlights:

05:00 - The sports field analogy: building the GTM pitch, not just playing on it

07:00 - AI is both the scariest and most freeing technology in ops today

09:00 - GTM Engineers and the orchestration opportunity ahead

11:00 - Product-market fit is the right time to invest in RevOps

13:00 Forecasting, enrichment, and demand routing—where AI adds leverage

17:30 -Why dashboards are dying and how ops will move to real-time insights

27:00 - How RevOps became a central GTM function

30:00 - Advice for founders on when (and how) to bring in ops leadership

33:00 - “Perfection is the enemy of pace”—a RevOps mantra

Guest Speaker Links (Navin Persaud):

• LinkedIn:https://www.linkedin.com/in/navinpersaud/
• 1Password:https://1password.com/
• 1Password Careers:https://1password.com/careers

Host Speaker Links (Sophie Buonassisi):

• LinkedIn:https://www.linkedin.com/in/sophiebuonassisi/
• Newsletter:https://substack.com/@sophiebuonassisi

Where to find GTMnow (GTMfund’s media brand):

• Website:https://gtmnow.com/
• LinkedIn:https://www.linkedin.com/company/gtmnow/
• Twitter/X:https://x.com/GTMnow_
• YouTube:@gtm_now
• The GTM Podcast (on all major directories):

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