This conversation delves into the importance of enhancing communication skills within the home service industry, focusing on call conversions, customer service, and the balance between technology and human interaction. Brigham discusses the impact of private equity on training, the necessity of ongoing coaching, and the role of leadership in achieving business success. They emphasize the need for technicians to improve their performance and the importance of understanding customer needs. In this conversation, the speakers discuss the evolving landscape of call centers, the importance of technology in customer engagement, and the need for better communication skills among technicians. They explore investment trends in the home service industry, the significance of personal touch in customer experience, and strategies for staying ahead in the market. Additionally, they provide insights for aspiring speakers and outline the onboarding process for Power Selling Pros.
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00:00 Enhancing Communication Skills in Home Services
02:23 Identifying Blind Spots in Call Conversions
04:46 The Impact of Private Equity on Training
08:31 Maximizing Technician Performance and Lead Generation
11:56 The Importance of Comprehensive Customer Service
15:15 Balancing Technology and Human Interaction
21:33 The Role of Leadership in Business Success
24:57 The Value of Ongoing Training and Accountability
29:11 Rising Awareness in Call Centers
30:45 Leveraging Technology for Customer Engagement
31:51 The Importance of Technological Adaptation
33:07 Investment Trends in Home Services
34:54 Enhancing Customer Experience through Personal Touch
35:59 Training Technicians for Better Communication
39:17 Transforming Service into Sales
44:19 Staying Ahead in the Home Service Industry
47:35 Advice for Aspiring Speakers
57:21 Onboarding and Next Steps for Power Selling Pros
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