Practicing Empathy with Mark Murrell and Paulina Caprio

Mark Murrell is the Founder & CEO of Get Maine Lobster and Black Point Seafood. As an alumnus of the Junto Institute, Mark has reflected a lot on what empathy means. He talks to Raman about how empathy has evolved into three types: cognitive, emotional, and compassionate. Mark also discusses why all business leaders should encourage empathy among employees in addition to commerce and customers.

Next, Raman talks to Junto Women’s Initiative mentor Paulina Caprio. Paulina is a Change Management and Culture Transformation Advisor. She discusses fear and how she has developed empathy about the feeling when it shows up for her and those she interacts with.

Raman closes out the episode by defining the three types of empathy and how you can cultivate each in your own life.

• [01:17] - Welcoming Mark Murrell, Founder & CEO of Get Maine Lobster and Black Point Seafood
  • [02:40] - Emotion wheel
  • [03:46] - Mark's first recollection of leadership
  • [04:13] - Using empathy authentically to create influence
  • [06:32] - What empathy means to Mark
  • [07:16] - The three levels of empathy
  • [09:55] - Recognizing types of empathy in personal life
  • [13:33] - How Mark is working on empathy in business
  • [14:54] - How companies can use empathy as a tool
  • [18:38] - Developing a sense of empathy through experience
  • [21:32] - Reconciling passion for empathy in a conflicting scenario
  • [24:34] - Choosing when to exercise empathy
  • [27:39] - How to use empathy to confront dissatisfied customers
  • [30:32] - Closing appreciations
• [32:03] - Welcoming Paulina Caprio, Change Management and Culture Transformation Advisor
  • [33:29] - Emotion wheel 
  • [34:22] - Paulina's first recollection of leadership
  • [35:49] - How Paulina's emotional intelligence journey was ignited
  • [41:07] - What Paulina has learned about leadership in hindsight
  • [43:30] - The antidote to command & control
  • [44:33] - Creating psychological safety
  • [49:15] - Learning to walk alongside fear
  • [53:43] - Leadership challenges for young professional women
  • [58:51] - Valuing feminine leadership skills
  • [1:00:47] - Closing appreciations 
• [1:02:27] - Raman’s closing reflection
  • [1:03:23] - Stephen Covey 
  • [1:06:16] - Daniel Goleman 
  • [1:07:28] - The three types of empathy
  • [1:11:49] - Listening is our greatest tool as leaders

The Junto Institute runs a structured, designed Apprenticeship Program that is built on deep mentorship, emotional intelligence training, and teams learning together. Originating in 2012 in Chicago, IL, over 25 companies have participated in the Junto Apprenticeship program.

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