In this episode, Michelle Pascoe sits down with Jennifer Kahnweiler, bestselling author of The Introverted Leader and host of the Introvert Ally podcast. Jennifer is one of the world’s leading experts on introverts at work, and she shares practical insights from the third edition of her bestselling book.
Jennifer explains why introverts aren’t “quiet extroverts” — they draw energy differently. She introduces her proven 4 P’s framework (Prepare, Presence, Push, Practice) for building confidence, influence and leadership skills without acting out of character.
You'll learn:
Why introverts are half the workforce — and why that matters
Jennifer’s journey from extrovert to introvert ally
The 4 P’s: Prepare, Presence, Push, Practice (how to apply them)
Frontline tips for hospitality and customer-facing roles
Hybrid work strategies to help introverts thrive
How leaders can adapt communication so every style contributes
Next Steps + Resources
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📩 Join Michelle’s newsletter for weekly leadership & service insights - https://www.michellepascoe.com/blog
📘 The Introverted Leader (3rd Edition) – via Jennifer’s website: https://jenniferkahnweiler.com
🎙️ Introvert Ally podcast – https://jenniferkahnweiler.com/podcasts/
Connect with Michelle
Michelle Pascoe helps leaders in hospitality and beyond build standout customer experiences and cohesive, multi‑generational teams. Through workshops, coaching, and keynote speaking, she equips managers to lift service standards and retention.
Website: https://michellepascoe.com
LinkedIn: https://www.linkedin.com/in/michellepascoe/
Book Michelle to speak or train your team: https://www.michellepascoe.com/contact