The MSDW Podcast
The MSDW Podcast dives into the latest news and events in the Microsoft Dynamics ERP and CRM community. Produced by the editors of MSDynamicsWorld.com, the podcast features interviews and discussions on the latest issues confronting Dynamics AX, GP, NAV, and CRM users and professionals.
Episodes
Community Summit North America 2026 offered Microsoft Dynamics and Power Platform customers a chance to get product updates, learn from other customers, and get the latest guidance from subject matter experts. It's one of the biggest Dynamics-focused events in the world, and to learn more about the themes that drove the conversation this year, MSDW spoke with four veterans for the community about what they lear...
This episode is sponsored by insightsoftware.
Not everyone approaches the use of AI the same way, and when it comes to building and running critical reporting against a Dynamics ERP solution, business users need an approach that they can believe in.
Our guest on this episode, Jason Carter of insightsoftware, is a veteran of Microsoft's ERP ecosystem and has been thinkin...
This episode is sponsored by PayTrace.
Accountants working with Dynamics 365 Business Central face a unique set of challenges related to receivables. Corey Green and Sam Johnson from PayTrace join us on this episode to share both real-world experiences and the role of embedded payments, both in terms of the technology and the merchants who use it.
We discuss recent enha...
This episode is sponsored by AlfaPeople.
Global Dynamics 365 ERP projects face unique challenges as teams work across varying locales with unique characteristics and requirements.
Our guests on this episode, Craig Shaneck and Marcel Ruf from AlfaPeople, have seen the realities and challenges of global ERP rollouts. They tell us about some of the underlying challenges th...
As we wrap up MSDW's coverage of Directions for Enterprise 2026, we are joined for a recap podcast with Microsoft MVP Dag Calafell. Dag attended the event in Copenhagen, and we in this episode we discuss some of the core themes of the event including Microsoft's product plans, outlook on the partner opportunity, and how AI could change the nature of Dynamics 365 ERP projects and partner teams.
This episode is sponsored by Plauti.
The tech world's focus on AI and agents has helped illuminate a longstanding question for Dynamics 365 CE customers - how strong is the data underlying your CRM?
As the pressure to embrace AI and agents grows, customers have a range of concerns about their data. In this conversation, we look at how CRM teams are meeting core goals ar...
This episode is sponsored by Mekorma.
ERP implementations and AP automation initiatives are well-known for introducing meaningful change into organizations. Veterans of ERP consulting learn quickly that change management is easy fto minimize during project planning but hard to ignore when deployments run into go-live challenges.
Our guests on this episode are Don An...
Long-running Microsoft Dynamics 365 Business Central environments are at risk for becoming complicated and causing pain for users. But don't rush to blame such issues on bad decisions or mistakes. A BC system can easily accumulate a mix of inefficiencies, workarounds, and issues as a result of many small and innocent-seeming decisions that accumulate over time, say our guests, Microsoft MVPs Cynthia Priebe and ...
EPPC 2026 begins soon, and MSDW is a media partner of the event with on-site coverage planned. To prepare, we talked to one speaker who will be presenting two sessions at the event, Microsoft MVP Sean Astrakhan.
Sean tells us about his two session, one on building accurate AI with Azure tools, and anot...
This episode is sponsored by Stratos Cloud Alliance.
As Microsoft expands the capabilities of M365 Copilot, Copilot Studio, and surrounding tools, partners must work to understand the updates and translate them into meaningful guidance for their clients.
That ability to mature AI skills in a rapidly evolving marketplace requires partners to bring a combination of skills...
Steve Mordue joins us to talk about the AI landscape that SMBs are facing today and how that led to his team's launch of a new AI offering, RapidClaw, an OpenClaw-based agent framework that made it to market before the reveal of Microsoft's latest autonomous offering category, Autopilot, and the first of its agents, called Scout.
Steve explains how he has made sense of some of the big choices today in the enterprise ...
This episode is sponsored by Velosio.
Organizations are feeling increasing urgency to make decisions about the future of their legacy solutions. Demands around security and sustainability become more challenging to meet over time, and as cloud solutions continue to evolve, IT and business leaders may see uncertainty in their path toward modernization.
Our guests on this episode are Velosio's Carolyn Norton, Practice Director for Cl...
In this episode we are talking with Jeremy Vyska, he's a Microsoft MVP as well as a solution architect, developer, and community leader who recently started an article series with MSDW, Field Notes on Agentic Development. The first piece discusses BCQuality, a community project focused on Business Central development best practices.
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In this episode we look back at DynamicsMinds 2026 with two guests representing a new sponsor of the event, Loveable. Olof Hedin joined Loveable's go-to-market effort, and if you recognize his name, it's probably because he was an executive in the Microsoft partner channel until quite recently. He also has an interesting family connection to the startup, which he expl...
This episode is sponsored by XPLUS.
In this episode, we explore how teams can move from reactive firefighting to proactive, evidence-based control. We cover why SQL, AOS, and Batch need to be seen as one correlated system, how custom metrics bridge the gap between technical data and real business activity, and what a structured performance optimization cycle actually looks like in practice ...
This episode is sponsored by Stratos Cloud Alliance.
In this episode, we dive into the evolving Microsoft partner landscape and what it means for growth-minded organizations navigating CSP changes, AI adoption, and cloud strategy. The conversation explores how partners can adapt their go-to-market approach, build sustainable recurring revenue, and take advantage of new opportunities across ...
MSDW was on-site at Directions North America 2026 as a media partner, and we took some time to chat with participants about the event and their outlook on the Microsoft channel. In this episode, three product leaders from Truvio join us to discuss the team's plans, their experiences at Directions North America, and how they are working with SMB ERP partners.
Our guests, Tim Kahne, Ari Liukko, and Scott Caudle from Truvio, tell us h...
MSDW was on-site at Directions North America 2026 as a media partner and we took some time to chat with participants about the event and their outlook on the Microsoft channel. In this episode, IAMCP international president Elena Baeva joins us to discuss her work with the organization, some of her priorities as president of th...
This episode is sponsored by XPLUS.
Traditional regression testing in Dynamics 365 Finance & Operations breaks down as complexity and test volume grows, but the causes can be hard to identify. Our guest, Bartosz Spiech from XPLUS, discusses how XPLUS's new software introduces a more effective approach based on smoke testing, autonomy, and observability. We also discuss how emerging concepts like agents and agentic UI are ...
Directions North America 2026 begins on April 27. MSDW is a media partner of the event, and in preparation for the event, we sat down with event organizing team vice president and content chair Trish Boccuti to learn more about what attendees can expect throughout the week.
This year's event builds on past Directions North America experiences, Trish tells us, but also expands the agenda. The organizers have made a concerted effort ...
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