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June 5, 2025 18 mins

In a special series dedicated to the Australian Clinical Entrepreneur Program (AUSCEP) we introduce you to some of the passionate health professionals taking part in this 12-month program to develop their innovative ideas into products and enterprises.

Dr Monica Hadges is a Clinical Educator and Mental Health Therapist and founder of Mi Team Mental Health. Monica’s digital health innovation, I-CiE Mi Team, is an app for client involved e-collaboration giving consumers and families easy access to participate in clinical review dialogues about their care.

Monica shares her start-up journey which began with the findings of her PhD research, and her innovation is now ready for funding to resource further development. She explains how the regular AUSCEP Pitstop events enabled her to find the time away from her busy practice and build camaraderie with other clinicians ‘seeking solutions’. 

The program’s third cohort has been delivered in NSW and Victoria, in partnership with MTPConnect and Australian Society for Medical Entrepreneurship and Innovation (ASME) and supported by LaunchVic and NSW Agency for Clinical Innovation (ACI). The next 2025/26 cohort is open for Victorian applications until 20 June 2025 – apply at auscep.au.

This episode is hosted by MTPConnect’s Caroline Duell and Elizabeth Stares.

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Episode Transcript

Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Natalie Vella (00:01):
This is the MTP Connect podcast, connecting you
with the people behind thelife-saving innovations driving
Australia's growing lifesciences sector from bench to
bedside for better health andwell-being.
Mtp Connect acknowledges thetraditional owners of country
that this podcast is recorded onand recognises that Aboriginal

(00:23):
and Torres Strait Islanderpeoples are Australia's first
storytellers and the holders offirst science knowledge.

Caroline Duell (00:33):
Hello and welcome to the MTP Connect
podcast.
I'm Caroline Jewell.
Do you have a dream totranslate your healthcare ideas
into real world solutions?
Join us as we meet some of thepassionate health professionals
doing just that and taking partin the Australian Clinical
healthcare ideas into real-worldsolutions.
Join us as we meet some of thepassionate health professionals
doing just that and taking partin the Australian Clinical
Entrepreneur Program.
This 12-month innovationprogram is led by MTP Connect

(00:55):
and the Australian Society forMedical Entrepreneurship and
Innovation, with support fromLaunchvic and New South Wales
Health, and it's making adifference from bench to bedside
.
My co-host is MTP Connect'sElizabeth Stairs, who is the
Innovation and Translation Leadfor AUSCEP program.

Monica Hadges (01:13):
I'm Dr Monica Hadges.
I've been a mental healthclinician for about 25 years,
both in Australia and in theUnited States States, and
helping people help themselveshas been core to my business for
all of that time.
Currently, I'm a clinicaleducator, so I'm training the
next generation of mental healththerapists and also

(01:34):
entrepreneuring my PhD research,called I See my Team, which is
really about empowering clientsto collaborate with their
multidisciplinary team in realtime for clinical review in a
transformed way.

Caroline Duell (01:51):
So these would be patients who are undergoing
some sort of therapy orcounselling.

Monica Hadges (01:57):
So, caroline, we know that the global psychiatric
burden is really high InAustralia, about 45% of all
Australians live with a highprevalence mental health
challenge at some point in theirlives, and even lesser than
that with lower or less commonmental health challenges.

(02:18):
But what I see my team is aboutis working with consumers who
have both mental health andphysical health needs and often
have more than one providerinvolved in their care.
So imagine that you were livingwith significant anxiety and

(02:40):
you also had diabetes.
You might be somebody that hasa thyroid condition.
You may also have some carerresponsibilities for a disabled
child or an older adult.
You work with an allied mentalhealth professional like myself.

(03:01):
So who knows you?
Mental health professional likemyself?
So who knows you and who workswith your GP directly to give
you a mental health care planand work with us for 10 sessions
per calendar year.
Often clients choose to extendthat and pay out of pocket for
some more sessions for the restof the year.

(03:22):
But imagine you live with allof these things and your allied
mental health therapist, who youtrust and you've got a really
good relationship with, istrying to link your care team
and rather than link your careteam in the existing way, which
means we write letters back andforth to each other and they're

(03:42):
faxed and they're emailed andoccasionally we miss each other,
or very often we miss eachother in telephone calls.
Imagine if we could all meetbriefly with you in real time,
adapting telehealth, to discusswhat's working, what's not and
how you see things and ask usquestions.

(04:03):
So this is, I See, my Team.
My PhD research really is aboutbringing everybody together.
My research found, or my datasample first of all, I should
tell you, was mental healthconsumers and allied mental
health professionals, and thedata universally acknowledged

(04:25):
that such an idea and aninnovation would increase
transparency of care.
It would help multidisciplinaryprofessionals know about each
other and what the other peoplewere doing, but more so would
empower consumers.
So I guess I was most impressedby some of the findings from

(04:46):
the research that helped meunderstand how much of a burden
consumers feel now to transmitmessages between their care team
, and I know, as a clinicianworking in the industry across
sectors and building the futureindustry of mental health
professionals, it's hard enoughliving with mental health.

(05:09):
We should make it easier.
They should not perceive theburden to transmit messages
between us, and I see my teamsreally about addressing their
challenges, coordination,reducing anxiety and bringing
everybody together on the samepage.

Caroline Duell (05:27):
Well, that sounds like an incredible
improvement for people that areobviously often vulnerable and
overwhelmed by life generally.
Is this going to be some sortof web-based system, or is it
more of an app?

Monica Hadges (05:42):
It's a plug-in to existing telehealth, so it's
going to be adapting existingtelehealth platforms and there's
some components to it that arereally exciting with the rise of
AI scribes.
So the research, really andthis is my IP.
Obviously there are pre-screen,on-screen and post-screen

(06:06):
functions to improve theworkflow.
That's my IP and I'm workingreally hard to bring this to
market and finding the rightpeople to partner with to assist
so that we can do things in amore transparent way.

Caroline Duell (06:24):
This sounds so exciting.
You've obviously taken a stepinto the Australian Clinical
Entrepreneurs Program which is,I guess, a bridge really for
clinicians and allied healthprofessionals to develop an idea
and expand that andcommercialise it.
What was your reason really forapplying for the program?

Monica Hadges (06:46):
Yeah, look, I've been so grateful for the
opportunity to join AusSET.
As an allied healthprofessional, I was quite keen
to commercialise the researchall the way through my PhD
candidature and couldn't findthe right tribe.
Research is a business andresearch has not yet sort of

(07:07):
morphed into commercialisation,and I've always been an
innovative thinker.
So I think the reason I wantedto join and to see what was
possible is because I neededsome backup.
I needed some ideas, I neededsome structure and some help,
and the Accelerator program hasreally first of all validated

(07:29):
that there are lots of us withgreat ideas doing pretty
impressive things and doing itin a very unsupported way.
So I see my team, you know, hasconsumed literally eight years
of my life and I'm yet to havesomething to take to market, and

(07:50):
I'm pretty determined.
I mean, I think I know the need.
I understand the complexity ofthe ecosystem.
I've been a champion of digitalhealth for, you know, 10 years
now.
I've represented peak bodies onthe Australian Digital Health
Agency.
I know all about the workforceshortages and the ecosystem

(08:13):
challenges, but the thing thatreally has sort of kept me in it
is that we are practising nowin a paradigm that has to
prioritise client voice and weare and I have always been for
30 years of my practice somebodywho really believes that

(08:35):
clients know what's best forthem.
We have knowledge and skills,but we have to listen, and so
this is really about listeningand listening as a team.
So we we, we do clinicalreviews, and doctors talk to
other doctors and doctors talkto other allied health
professionals and, um, we alltalk to each other, but I don't

(08:56):
think we do a great job yet oftalking with and that's what I
see my teams about working inthis field.

Caroline Duell (09:03):
you would have been able to run this concept
and your idea past others thatyou work with and obviously
there's a huge need for yourinnovation.

Monica Hadges (09:13):
I hope so.
I mean that's certainly whatthe market's saying.
We've also seen I mean, as youknow, post-covid, the uptake of
telehealth has increasedexponentially.
My data, you know.
I started my research in 2017.
So my idea was you know, evenbefore COVID it was around, you

(09:34):
know building capacity forpeople to have more empowerment
in their care coordination whenthey do live with co-occurring
needs, and many, many, manymillions of people do all over
the world.
So I think psychiatrists alittle bit less able to

(09:58):
visualize how it could work,because there's been a real
hierarchy of that profession inmental health.
Certainly, other psychologists,accredited mental health social
workers, mental health OTs, allsee the need.
Dietitians, aged care carergroups everybody can see the

(10:22):
benefits and what people tell mein my OSSEP experience is wow,
this just is so simple, it makesso much sense.
But it's not that simple todevelop something that's
medico-legally compliant whenyou're dealing with data and
people's stories and people'slives.

(10:42):
So that's my system is.
I'm trying to build that systemthat can do it ethically.
I know how it needs to be done.

Caroline Duell (10:51):
Wow yeah, so some real challenges there, and
it's so.
It's great to hear that OSSEPhas, I guess, been a sounding
board for you and for some ofthose challenges that you're
trying to conquer.

Monica Hadges (11:03):
Well, it's interesting that even the
medical doctors in the OSSEPprogram, especially the ones who
work with genetic conditions oryou know more rarer conditions,
can really see the value ofthis idea as well, because we
all collaborate.
I mean to be a good clinician.
My belief is that you workcollaboratively and you always
learn from other disciplines.

(11:24):
Primary care is overstretched,and so GPs refer out to us as
specialists, and there's avariety of specialists.
I guess I see my teams aboutthinking that the consumers and
the carers themselves can bepart of that specialist team.

Caroline Duell (11:41):
Elizabeth, over to you.
I know you've got somequestions.

Elizabeth Stares (11:44):
I do.
Obviously, you've been in theprogram and we're now coming to
the, the last month of theprogram.
What, to you, has been thegreatest value of the program?

Monica Hadges (11:56):
um, meeting other entrepreneurs, structuring the
time.
I think OzSep's done an amazingjob.
The pit pit stops enable verybusy, hardworking clinicians
like myself to pause, go to aplace and work and focus
collaboratively.

(12:16):
Some of the speakers, the guestspeakers have been, you know,
really brilliant in terms ofvalidating the start-up journey.
It's very, very competitive.
It's very, very difficult toactually be given money for
innovations and yet we all keeppersisting.

(12:38):
So I valued that camaraderie.
I think I mean to be veryhonest.
My lived experience is that Iam a part-time clinical educator
, I have a private practicebusiness, I have caring
responsibilities myself and I'mworking to be an entrepreneur

(13:03):
and a researcher, you know sotime is precious and I don't
think we all would havecontinued to invest so much time
on the learning managementsystem.
You know, in both the formaland informal ways, that you've
linked us if it wasn't valuable.
So I can congratulate you onkeeping really busy people

(13:24):
engaged.

Elizabeth Stares (13:25):
That's fantastic.
So we do get really goodattendance at those eight pit
stops, that which are a singleday each time, and they're very
important because they do allowthat networking to happen and
you to meet your tribe and yourlike minded peers.
So we're going to launch thenext cohort of our SEP on the

(13:46):
19th of May.
What would be your message toanyone thinking of joining OSSEP
?

Monica Hadges (13:53):
Clarity and focus .
There is really good value tobe had in refining the pitch.
Pitching is not something thateasy or formulaic.
I think there's a lot of models.
I would say give it a go, try,if you can make the time to join

(14:15):
.
I would say keep an open mind.
Think critically abouteverything that you hear.

Elizabeth Stares (14:22):
What's next, for I See my Team.
What's your next steps?
Where do you see it going fromhere?

Monica Hadges (14:28):
Well, I'm looking for a technological co-founder
and I think I might have foundsome folks that are interested
at the digital health 2025conference.
I do need more validation witha larger sample, but that is
pretty easy to get, I think,once we've got the systems in
place.
I see my team.

(14:48):
The bit that was the hardestbit for me to action was the
summary, the medico-legalaspects and the regulation
around the summary and how thatwas going to work with the
interoperability of medicalhealth records, and so I have
some contacts now for that andI'm excited to be able to
continue that.

Elizabeth Stares (15:09):
I think that you have progressed really well.
Obviously, there's still a minimountain to climb, and that's
that.
Medical legal aspect is still,yes, a very big piece of work,
but I think you sound verythorough and it's going to get
there.

Monica Hadges (15:25):
I hope so, elizabeth.
I mean, I haven't given upafter, you know, eight years of
PhD candidature because Ibelieve this.
But also my clients, my actual.
You know, I'm a mental healthclinician, right, so I'm still
practising and I hear from themevery time I'm working that you

(15:46):
know how's it going and is itthere yet, and people really
want this, they want the, thelinkages.
So it's differentiated by myunderstanding and sophistication
of being, you know, a holisticprovider and, unlike other tools
that perhaps you know have gotlegs overseas in the States,

(16:10):
this is really an Australianthing and it's geared for better
access to allied mental healthand you know the Medicare system
that we work in here.
There's interest overseas inLondon and stuff as well, which
is nice to hear.
But first of all, it's got tobecome a thing, and it can't
become a thing without someresourcing, because I have no

(16:31):
more to offer it withoutresourcing.
I'm one, you know, one person.
I need a team, um, so I'mworking hard to build that and
trying to attract some funding.

Caroline Duell (16:41):
well, that's an exciting point to be at, though,
and obviously this is all partof part of that profiling you
and your innovation, and I guessthis scale up period is going
to be an exciting one for you,so we wish you all the best.
Great to hear about how theAusSEP program has, I guess,
helped you just take anotherstep forward.

Monica Hadges (17:02):
Thank you very much, aussep.
I can honestly say it's beenincredibly validating to meet
other innovators who pivot, whothink, who create and who don't
give up, because that's what ittakes.
I have to shout out, especiallyto the women entrepreneurs
really, there's like only asmall proportion of women

(17:23):
entrepreneurs in this cohortcompared to the men.
And, yeah, the sweat and tearsand the hard work and the extra
leaping.
So let's go, let's try.

Elizabeth Stares (17:35):
Let's keep going.
One last question for you,Monica, would be how do we
encourage people to get incontact with you?

Monica Hadges (17:43):
It's just my website, so it's just
wwwmyteamcomau, and then theemail is just hello at my team.

Caroline Duell (17:56):
Thank you so much, monica.
We really appreciate your time.
All the best with it.
That was Dr Monica Hedges frommy Team Mental Health, talking
about her digital healthinnovation called.
I See my Team.
It's an app for client-involvede-collaboration, giving
consumers and families easyaccess to participate in
clinical review dialogues abouttheir care.

(18:19):
To find out how to be part ofthe next Australian Clinical
Entrepreneurs Program, visit theAUSCEP website to find out more
.
A-u-s-c-e-p dot A-U.
You've been listening to theMTP Connect podcast.
This podcast is produced on thelands of the Wurundjeri people

(18:39):
here in Narm, melbourne.
Thanks for listening to theshow.
If you love what you heard,share our podcast and follow us
for more Until next time.
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