Ep. 77 - In The Mind Of A Great Multifamily Operator

Introduction In this episode of the Multifamily 5 podcast, host Mark Allen interviews Ian Mattingly, President of Luma Residential, about the state of the multifamily market and operations in Texas. Ian provides unique perspectives as a seasoned operator leading a major portfolio in Dallas and having deep industry involvement. Key Discussion Points Ian's background getting into multifamily, starting in the family business then with a Denver brokerage and back to Luma [2:30] Legislative threats to multifamily profitability in Texas from property taxes and anti-business policies [5:15] Operating fundamentals across Luma's portfolio showing some softening from new supply but Texas retains positive in-migration [7:30] Concerns on lender balance sheets and potential impacts on multifamily if distress hits banks [10:00] Mitigation as long-term holder through focus on resident retention and technology efficiencies [12:30 ] Using centralized teams, including offshore, to enhance customer experience [15:30 ] Capital planning strategies to fund ongoing renovation needs and defer obsolescence [19:00] Leveraging technology for marketing efficiencies but still seeing cost increases [21:30] Stand out from new supply by maximizing location, curb appeal, branding [25:30] Potential for major productivity gains from emerging technologies like AI, opportunities for growth [28:00] Relevant Resources Luma Residential - https://lumapm.com/ Ian Mattingly on LinkedIn - https://linkedin.com/in/ianmattinglycpm/