📣 Special announcement: The Not-Boring Tech Writer team (Kate and Chad) will be at Write the Docs Portland in May. Thanks to KnowledgeOwl's sponsorship, they’ll be wearing KnowledgeOwl and The Not-Boring Tech Writer t-shirts and giving out The Not-Boring Tech Writer stickers. If you're attending WTD Portland this year, please say hi to Kate and Chad, let them know what you think of the show, and swing by the conference swag table to grab some free stickers so you can flaunt your not-boring tech writer status with the world!
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Technical writers must ensure their help resources, such as documentation and video tutorials, are useful for their users. Therefore, they study language, design, and Support tickets—gathering all the context they need to ensure users can accomplish their task.Â
But get this: Through feedback loops such as quizzes and interviews with subject matter experts, you can create usability tests that transform the way in which you measure the effectiveness of your documentation.
That’s why in this episode, we have Mariana Moreira on the podcast: Technical Writer at Zup Innovation and Community Manager of Brazil’s budding technical comm community, Tech Writing BR.Â
Joining us, as well is Jerrard Doran at KnowledgeOwl—longtime sponsor of The Not-Boring Tech Writer—to discuss usability tests from a knowledge base software company’s perspective, as well.Â
In this episode, you’ll learn everything you need to know to begin creating usability tests for your organization.
Show notes:Â
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