If insurance headaches are draining your energy and slowing your growth, you’re not alone—and today’s guest has the tools to help you take back control.
In this episode, I sit down with Colleen Huff, an industry veteran with over 30 years of hands-on experience in dental insurance, revenue cycle management, and practice consulting. From her early days at MetLife to managing multi-location practices and now educating thousands through speaking, writing, and online courses—Colleen knows what it takes to turn insurance chaos into clarity.
Her new book, A Mouthful of Insurance, is already making waves, and in this conversation, we dig into exactly why.
We cover:
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The biggest insurance struggles dental practices are facing in 2025
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Why practices need more than just an insurance coordinator—they need systems
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The truth about outsourcing verifications and what to look for in a partner
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How technology (like AI and practice management integrations) is changing the insurance game
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How to avoid common billing mistakes that can trigger audits or worse
The role of accurate coding, documentation, and clear patient communication -
Why every team member—from front desk to back office—should understand the insurance landscape
Whether you're in-network, out-of-network, or somewhere in between, Colleen’s insights will help you make smarter financial decisions and run a more efficient, profitable practice.
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Key Takeaways
00:45 Introduction to the Podcast and Guest
03:28 Understanding Dental Insurance Consulting
06:12 Challenges in Dental Practices
10:13 The Role of Team in Insurance Management
11:45 Outsourcing Insurance Verification Services
16:31 Technology in Dental Practices
18:00 AI and Its Impact on Insurance Claims
21:25 Navigating Insurance Payments and Estimates
23:40 The Importance of Accurate Billing Practices
27:48 Strategies for Increasing UCR Rates
28:28 The Debate on Pre-Authorizations
30:44 Overview of Colleen's Book
31:51 Lightning Round Q&A
36:29 Conclusion and Final Thoughts
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Connect with Colleen
🌐 Website: https://colleenhuff.com
📧 Email: colleen@dentalinsurancecoach.com
📱 Social Media:
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Facebook: @DentalInsuranceCoach
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LinkedIn: Colleen Huff on LinkedIn
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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