In this episode of The Real Estate Podcast, Adrian and Ariel chat about recent landscaping work at home and dive into a compelling discussion about Google and Facebook reviews—both as consumers and business owners. They share a behind-the-scenes story about receiving a rare negative review and what it revealed, not just about the customer but also about the value of transparency in business. Plus, they explore how reviews influence decisions, the psychology behind leaving them, and why even a bad review can be good for business.
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0:14 – Intro
2:59 – Backyard landscaping project: DIY vs hiring pros
5:18 – Lessons learned from previous patio work
8:25 – How home improvements extend stay in a house
14:15 – How to tell if a review is legit or fake
15:40 – Reviews from a business owner’s perspective
16:50 – Reviewing restaurants vs products
21:39 – The case for having a bad review
22:04 – Business owner hesitation to leave bad reviews
23:33 – Story: A tenant inquiry that led to a negative review
31:31 – How resolving negative experiences builds loyalty
34:13 – Outro/recap
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Want more real estate podcast discussions?
Watch it here: youtu.be/uLhNb8fdHt4
Listen to it here: https://open.spotify.com/show/1pwncyet9NydbgTmx5D21k
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In 2011, Ariel Kormendy and Adrian Trott formed The Kormendy Trott Team, now often referred to as KT (thanks to our logo!). The foundation of KT is built on providing unmatched value and attention to detail in everything we do. From our ever-expanding, comprehensive list of exclusive services to our expertly trained team, you will receive the highest level of care throughout your entire real estate journey.
Originally a team of two in Milton, Ontario, the KT Team has grown into a large team of exceptional REALTORS®, a client-care department, and now includes KT media, KT Commercial and KT Property Management to provide our clients with a complete lineup of genuine, professional, and proven services across Halton Region, Peel Region and the surrounding Regions within the Greater Toronto Area.
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