In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Alexandra from FeedCheck, a reputation management solution for restaurants and brick-and-mortar locations. They discuss the importance of managing online reputation from a single platform, the challenges businesses face without such solutions, and how FeedCheck helps streamline the process by aggregating reviews from multiple platforms like Google Maps, TripAdvisor, and Yelp. Alexandra shares insights on how the AI-driven platform categorizes reviews, generates customized responses, and highlights trends to improve customer engagement and business operations. They also cover the global reach of FeedCheck, the benefits of responding to both positive and negative reviews, and how the platform can drive top-line sales and customer loyalty.
00:00 Feedcheck
00:53 Introduction and Guest Welcome
01:17 Alexandra's Background and Career Journey
02:17 Introduction to FeedCheck
02:40 How FeedCheck Works
03:23 Challenges and Solutions in Review Management
06:41 Importance of Responding to Reviews
08:22 AI in Review Management
22:36 Global Reach and Client Engagement
23:22 Onboarding Process and AI Benefits
29:28 Conclusion and Final Thoughts
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