Are companies too needy? They seem desperate for feedback and reviews 10 minutes after the transaction is completed. Plus, it seems like they want more and more personal information from you while providing less and less personal service. Jeremy Bradley goes on another rant about how "customer service ain't what it used to be." (Or is it "customer experience" now?) He talks about how companies are quick to grab your email address or phone number when you want to ask a simple question, yet add you to spam lists before even addressing your query. Later, JB talks about how he put his foot down with a financial institution about soliciting him after becoming a customer. (They screwed up!) Also, do companies really take seriously the automatic surveys sent out after your transaction? JB tells you why it's never made a difference for him.
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