The Shipper's Toolbox by Refund Retriever
Small parcel shipping and logistics are complicated. Sometimes, a shipper needs someone in their corner, so we created this podcast. Refund Retriever has provided businesses with complete logistics visibility and savings through FedEx and UPS invoice auditing, reports and analytics, and contract negotiations since 2006. Shipping & Ecom Podcast
Episodes
Many FedEx shippers see an additional handling charge on their FedEx invoices and wonder what it is and why it is so expensive. Additional handling charges are an added fee because the package did not conform to FedEx’s characteristics. They have to treat the box differently than the rest. So how much are these fees, and how can we reduce them?
Since 2006, Refund Retriever has audited...
UPS defines a residential surcharge as a residential delivery made to a home, including a business working out of a home. Furthermore, an added shipping charge will apply for each residential delivery. However, this fee applies in two cases. If either the delivery address entered or the actual delivery address is deemed residential by UPS.
Since 2006, Refund Retriever has audited FedEx...
The current FedEx late fee is 8%, and the UPS late fee is 8%. However, UPS will increase the late payment fee to 9.8% and apply fees to check payments and paper invoices. Let’s dive into these additional shipping fees.
2025 UPS Payment Changes
Effective March 16, 2025
Paper Commercial Invoice Services...
FedEx Express Freight services are premium shipping options provided by FedEx for time-sensitive, heavier shipments that require expedited delivery. These services are typically for larger freight shipments that must move quickly across regional, national, or international destinations.
FedEx Express Freight is designed to handle palletized shipments over 150 pounds and requires specific packaging and documentation. These services ...
Collect on delivery is available with UPS and FedEx small parcel shipping services. UPS & FedEx C.O.D. service allows you to sell to customers without extending credit or requiring prepayment. C.O.D. service is available on an individual package basis for most service levels. FedEx and UPS deliver the C.O.D. package and collect the requested amount from the consignee.
Since 2006, Refun...
Accessorial fees and surcharges comprise a large part of any shipper’s weekly shipping costs. Many shippers see these as part of doing business. But there are many fees that you, as a shipper, can prevent. Address corrections happen to be a huge profit center for UPS and FedEx.
When a shipper inputs an incorrect address when creating a shipment, the carrier will attempt to correct this address for a hefty fee. In addition, if your...
Returns are an unavoidable part of any retail business, and ensuring a smooth return process is crucial for maintaining customer satisfaction. As one of the top logistics companies globally, UPS Returns offers cost-effective services designed to make returning packages convenient and hassle-free for businesses and customers. Here’s how UPS simplifies the process and why it’s an excellent choice for managing customer returns.
Many shippers have no clue how the carrier package minimum charge from FedEx and UPS minimum affects their overall shipping spend. Most companies do not realize carrier package minimums override a large percentage of the negotiated discount rates. Shippers must know the contractual UPS minimum net or FedEx minimum package charge.
Since 2006, Re...
UPS continues to modify its pricing. UPS peak surcharges and demand surcharges are enormous costs for shippers. UPS started adding to its Peak Surcharges for international US domestic packages. These modifications are significant and will undoubtedly impact many shippers.
Since 2006, Refund Retriever has audited FedEx and UPS packages for late d...
Here’s a quick tip: Be Sure the Driver Scans Every Package when they pick up your packages. Instruct the driver to scan every package and then the UPS end-of-day report slip. This will reduce risk on your part and may save you money in the long run. How? Read on …
The UPS driver often loads your packages onto their truck and continues on their route. Never even scanning the UPS End of Day. This saves some time, but what are the sid...
UPS Ground Saver, “UPS-GS,” service is currently available for packages with an origin and destination within the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, U.S. Territories, and to U.S. Post Office Boxes. It is not available for international packages. UPS Ground Saver is basically a new name for UPS Surepost offered by third-party vendors such as Shipstation and Shippo.
UPS Ground Saver service is available to cus...
Many shippers notice a UPS Additional Handling charge on their UPS invoice and wonder what it is and why it is so expensive. Additional handling charges are an added fee because the package did not conform to UPS’s characteristics. UPS service centers must treat the box differently than the rest. So how much are these fees, and how can we reduce them?
Since 2006, Refund Retriever has audited FedEx and UPS packages for la...
The Amazon Order Defect Rate (ODR) is a key performance metric used to measure the health of a seller’s account. A high ODR can result in account suspension, while a low ODR can improve a seller’s chances of winning the Buy Box.
What is the Amazon Order Defect Rate (ODR)?
The Order Defect Rate (ODR) is a performance metric by Amazon to evaluate a seller’s ability to provide a...
Shipping delays are never fun, but they don’t have to spell doom for your business. Fortunately, the correct shipping delay email template can reassure customers and maintain brand loyalty. Reassurance can prevent profit loss and order cancellations.
Every company’s worst nightmare is shipping delays, and many panic. Panic often leads to premature refunds or ignoring customers' details about their orders. Lowering your level of com...
USPS has some of the lowest postage rates and offers excellent value in shipping. Like FedEx and UPS, the USPS price increase can be expected yearly. Here at Refund Retriever, we audit FedEx and UPS shipments for late deliveries and other billing mistakes. As a result, the majority of our clients also use some USPS package services.
Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and b...
The FedEx Fuel Surcharge is an additional charge applied by FedEx to its shipping rates to adjust for the varying costs of fuel. Both ground and air shipping services can have fuel surcharges.
Fuel prices can be quite volatile, frequently changing due to various global factors. By applying a fuel surcharge that varies depending on current fuel prices, FedEx (and other carriers that use similar mechanisms) can stabilize its pricing ...
In the world of shipping and logistics, efficiency and reliability are paramount. For businesses seeking a dependable and cost-effective solution for their shipping needs, USPS Ground Advantage emerges as a compelling option. Announced in July 2023, this service offered by the United States Postal Service (USPS) provides businesses with benefits that can streamline shipping processes and improve customer satisfaction. In addition, ...
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