The Shipper's Toolbox by Refund Retriever
Small parcel shipping and logistics are complicated. Sometimes, a shipper needs someone in their corner, so we created this podcast. Refund Retriever has provided businesses with complete logistics visibility and savings through FedEx and UPS invoice auditing, reports and analytics, and contract negotiations since 2006. Shipping & Ecom Podcast
Episodes
Dimensional (DIM) weight pricing is the carriers' way of encouraging parcel shippers to optimize box sizes. This discourages wasted space inside the boxes, which destroys room in their trucks. The package's DIM weight replaces the billable weight if it's higher than the physical weight. For standard FedEx DIM weight calculation, the DIM weight divisor is 139 for ground and express domestic shipping and international shipments.
As a FedEx shipper, there is a 99% chance that you have seen a DAS or delivery area surcharge fee on your FedEx invoice. A delivery area surcharge applies to shipments intended for select U.S. ZIP codes. DAS also applies to FedEx Express and FedEx Ground shipments destined for areas in Alaska and Hawaii that are remotely populated and challenging to reach.
Since 2006, Refund Retrie...
As a FedEx shipper, there is a 99% chance that you have seen a DAS or delivery area surcharge fee on your FedEx invoice. A delivery area surcharge applies to shipments intended for select U.S. ZIP codes. DAS also applies to FedEx Express and FedEx Ground shipments destined for areas in Alaska and Hawaii that are remotely populated and challenging to reach.
Since 2006, Refund Retrie...
My FedEx Rewards is a free program that benefits FedEx small parcel shippers. With My FedEx Rewards, shippers can accumulate rewards such as brand-name gift cards from leading retailers due to daily shipping.
Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizi...
he FedEx Fuel Surcharge is an additional charge applied to shipping rates to account for fluctuating fuel costs. Both ground and air shipping services can have fuel surcharges.
Fuel prices can be quite volatile, frequently changing due to various global factors. By applying a fuel surcharge that varies with current fuel prices, FedEx (and other carriers that employ similar mechanisms) can stabilize its pricing model without frequen...
Shipping errors don't just create operational headaches—they can also trigger unnecessary fees. One of the most overlooked accessorial charges from FedEx is the Missing or Invalid Account Number fee.
While it may seem minor on a per-package basis, this fee can quietly add up across your shipping volume if it's not properly managed. A FedEx invalid account fee applies if the shipper does not provide a valid FedEx account or an...
For many shippers, the FedEx oversize charge is an unavoidable shipping expense. Many shippers are unaware of these charges until they appear on a FedEx invoice. Let's look at the definition of the FedEx oversize charge, its price, and the FedEx peak-season oversize charges. In addition to understanding these changes, we will help mitigate the cost impact and demonstrate how Refund Retriever's reports can help identify your is...
UPS has changed some rules for AHS and large package measurements.
Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping?
Often, angry customers will demand a refund for shipping charges because their delivery was made past the guaranteed delivery date. It is very important to keep a customer happy but equally important to know under what circumstances FedEx or UPS will NOT issue a refund for late delivery....
UPS defines a residential surcharge as a residential delivery made to a home, including a business working out of a home. Furthermore, an added shipping charge will apply for each residential delivery. However, this fee applies in two cases. If either the delivery address entered or the actual delivery address is deemed residential by UPS.
Since 2006, Refund Retriever has audited ...
Many shippers notice a UPS Additional Handling charge on their UPS invoice and wonder what it is and why it is so expensive. Additional handling charges are an added fee because the package did not conform to UPS's characteristics. UPS service centers must treat the box differently from the rest. So, how much are these fees, and how can we reduce them?
Since 2006, Refund Retriever has audited FedEx and...
UPS holiday shipping deadlines are crucial for all shippers. Holidays are usually the most active time of the year for small parcel shippers. Even with a large staff, it is easy for a company to overlook shipping costs in its efforts to keep customers happy. Let Refund Retriever monitor your shipping invoices for late deliveries and billing mistakes. Our late delivery refund technology will automatically find inconsistencies and ov...
The 2026 FedEx general rate increase is on January 6th, 2026. FedEx Express shipping rates will increase by an average of 5.9% for Domestic, Export, and Import services. FedEx SmartPost and FedEx One Rate shipping rates will also increase; we will explore those increases in a future blog.
Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes...
Effective January 5, 2026, all FedEx shippers will experience shipping rate changes. It is important to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 5.9%. FedEx Freight rates will increase by an average of 5.9%. We will explore the 2026 FedEx surcharge increases in this blog.
Since 2006, Refund Retriever has audited FedEx and UPS packages for lat...
UPS continues to modify its pricing. UPS demand surcharges are enormous costs for shippers. UPS started adding to its Peak Surcharges for international and US domestic packages. These modifications are significant and will undoubtedly impact many shippers.
https://www.refundretriever.com/blog/ups-peak-surcharges
Since 2006, Refund Retriever ha...
FedEx demand surcharges were traditionally only implemented during seasons with high shipping volumes. Unfortunately, FedEx demand surcharges are being applied on a year-round basis.
Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a comprehensive logistics analysis, we help shippers maximize carrier discounts and achieve best-in-class pricing. ...
Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a comprehensive logistics analysis, we help shippers maximize carrier discounts and achieve best-in-class pricing. Are you paying too much for your shipping?
Refund Retriever also offers a solution to all your Amazon FBA reimbursement problems. We manually review the entire inventory lifecycle to ensure all inventory is...
The FedEx Ground Unauthorized Package Charge is a fee rarely encountered by shippers, but when it appears, a shipper will take immediate action. FedEx recently announced general changes to surcharges on unauthorized shipments that require additional handling.
Generally, FedEx announces these fee increases in September each year, which take effect at the beginning of the following year. FedEx's unauthorized and additional handling f...
Many FedEx shippers see an additional handling charge on their FedEx invoices and wonder what it is and why it is so expensive. Additional handling charges are an added fee because the package did not meet FedEx's specifications. They have to treat the box differently from the rest. So, how much are these fees, and how can we reduce them?
Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries ...
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