The Uncharted Veterinary Podcast

In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Maria Pirita unpack a tricky, heartfelt mailbag letter from a practice manager stuck between supporting her aspiring technicians and honoring the clinic’s limitations. The episode offers practical leadership strategies to communicate a “no” with empathy, inspire continued growth, and thoughtfully advocate for veterinary technician school support—even when fundi...

What do you do when your veterinary technician schedule falls apart only weeks into opening your dream clinic? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a real mailbag question from a new practice owner facing an all-too-relatable scenario: a small team, a clear plan, and suddenly—schedule drama. This episode unpacks the leadership insights, mindset strategies, and practical st...

Veterinary leaders often find themselves stuck in a frustrating loop: despite good staffing, experienced employees, and decent workflows, the team simply isn’t moving. Everything feels like it requires a push—someone to give orders, manage every detail, and constantly follow up. The root concern? A lack of training initiative. In this episode of The Uncharted Veterinary Podcast, hosts Dr. Andy Roark and Stephanie Goss dive deep int...

In this crossover episode of the Cone of Shame Veterinary Podcast and Uncharted Veterinary Podcast, Dr. Andy Roark sits down with Dr. Kate Boatright to unpack the confidence crisis many new veterinarians face—and how a spectrum of care mindset can shift the game entirely. With Dr. Boatright speaking at the upcoming Uncharted Medical Director Summit, this conversation is a must-hear for anyone leading, mentoring, or coaching veterin...

Coaching through insecurity is one of the most challenging aspects of veterinary leadership. When a team member struggles with confidence, frustration, or toxic workplace baggage, it can feel impossible to guide them toward growth without creating conflict. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss answer a listener’s mailbag question: How do you mentor or coach someone through severe in...

Some clients require extra attention, but where do you draw the line? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a real-life dilemma from a veterinarian facing pushback for prioritizing a demanding client. Should veterinarians go the extra mile for clients they’ve built strong relationships with? Or does this undermine team trust and set unrealistic expectations? Let’s get into ...

Veterinary professionals strive to provide the highest quality care for their patients, but maintaining that standard can be challenging, especially in the face of financial concerns, evolving client expectations, and team-wide habits. When medical quality starts to slip, it often isn’t due to negligence or bad intentions. Instead, it’s a gradual shift, shaped by daily pressures and the desire to accommodate clients. In this episod...

When it comes to veterinary leadership, it’s easy to get lost in the numbers—production, revenue, and efficiency metrics often take center stage. But are we truly measuring what matters? In this episode of the Uncharted Veterinary Podcast, Stephanie Goss is joined by Dr. Phil Richmond to discuss a different approach: prioritizing people metrics alongside business success. They explore how investing in team well-being leads to bette...

Ever feel like your veterinary team is stuck in a cycle of nitpicking negativity? You’re not alone. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a listener's dilemma: how to help a team that only sees each other’s weaknesses rather than strengths. The truth is, this pattern isn’t just a veterinary industry issue—it’s a human issue. When stress runs high, people focus on what’s wro...

An associate DVM has the chance to buy 40% of their practice, but with a husband-and-wife ownership team, leadership struggles, and a toxic team dynamic, is it the right move? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss break down the risks and rewards of minority ownership in a veterinary practice—from decision-making power (or lack of it) to financial pitfalls and the legal must-haves be...

Selling a veterinary practice is a huge decision—one that comes with financial, emotional, and cultural implications. For many veterinarians, their practice is more than just a business; it’s a legacy they’ve built over decades. But can you sell your practice while ensuring your team, clients, and values remain intact? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark sits down with Dan Blumenthal, CEO and co-foun...

Workplace bullying is an all-too-common issue in veterinary medicine. Whether it's a toxic team member or an unsupportive leadership structure, dealing with a workplace bully can feel overwhelming. In a recent episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackled a mailbag question from a practice manager struggling with a long-term CSR who is making life miserable for the team. Their discussion she...

In this episode of The Uncharted Veterinary Podcast, hosts Dr. Andy Roark and Stephanie Goss dive into a common challenge faced by veterinary leaders: handling team concerns when business decisions feel like they prioritize money over patient care. Whether you’re in a corporate-owned or private practice, navigating the balance between financial sustainability and compassionate care is essential. Let’s explore how to address these c...

Dr. Kerri Anderson, owner of Fillmore Animal Hospital in California, joins Dr. Andy Roark on the Uncharted Podcast to share how AI scribes revolutionized her practice. By implementing ScribbleVet, Dr. Anderson reduced appointment times from 30 to 22 minutes, maintained productivity after losing a veterinarian, and now consistently leaves on time with all her medical records completed. In this episode, Dr. Anderson breaks down her w...

Failure is often feared, especially in high-stakes environments like veterinary medicine. But what if embracing failure could be the key to developing stronger leaders? In this episode of the Uncharted Veterinary Podcast, Stephanie Goss sits down with Dr. Megan Gilhooly, Vice President of Veterinary Affairs at Banfield Pet Hospital, to explore why failure is an essential part of leadership growth and how veterinary professionals ca...

Struggling with team recognition? In this episode of the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss tackle a complex yet common challenge in veterinary practice management: how to implement appreciation programs that resonate with everyone. Inspired by a mailbag letter from a practice leader, they dive into why appreciation programs can sometimes miss the mark and offer practical strategies for making them more inclusive ...

In veterinary practices, wage conversations are often challenging but crucial to retaining staff and maintaining a healthy work environment. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a practice manager’s question about advocating for wage increases in a privately owned multi-doctor practice. Their insights provide actionable steps for practice leaders to approach pay discussions w...

Veterinary teams thrive on collaboration, creativity, and problem-solving. But what happens when enthusiasm for a team project meets unexpected concerns? In this episode of the Uncharted Veterinary Podcast, Maria Pirita and Dr. Andy Roark dive into a real-life scenario where a veterinary team’s excitement about a fundraising event is challenged by concerns over pet safety and stress. The result? A roadmap for leaders to balance tea...

This week on the Uncharted Podcast, Stephanie Goss is joined by the incredible Nicole Clausen—spreadsheet enthusiast, inventory guru, and all-around amazing human! We’re tackling a mailbag question about one of the most challenging aspects of veterinary practice management: inventory. Nicole shares her expert tips on organizing chaos, budgeting effectively, navigating team dynamics, and adapting to the ever-changing world of orderi...