From Branches to Bytes: The Rising Risk of Consumer Fraud

Is digital banking making fraud easier? Think: Business Futures looks beyond bricks to the evolving world of digital banking and the rising tide of consumer fraud. We explore the impact of bank branch closures on consumer behaviour, the sophisticated tactics used by fraudsters, and the measures financial institutions are taking to combat these threats. Bringing invaluable insights to this conversation are Kenny Phua and Sean O’Malley.  Kenny is a senior lecturer in finance from UTS and a renowned expert in digital banking trends and consumer behaviour. His research sheds light on how the shift from physical bank branches to digital platforms is reshaping the financial landscape and exposing consumers to new fraud risks. Sean is group executive of AMP Bank, and has been at the forefront of implementing innovative strategies to protect consumers in this digital age and safeguard their interests.  So what will it take to guarantee a secure and trustworthy digital banking experience for all? Hosted and produced by Ali Aitken