In this episode of 'We're Only Human,' host Ben Eubanks engages in a dynamic conversation with Ryan Faught, HR leader at Milo's Tea Company. Ryan shares insights into Milo's unique culture, emphasizing values like safety, responsibility, and integrity, along with their 'HAT' values: Hungry, Agile, and Together. The discussion delves into how Milo's fosters cross-departmental collaboration, continuous improvement, and leadership development through authentic leadership pillars and comprehensive feedback mechanisms. Ryan highlights the importance of having a 'teachable spirit,' celebrating wins, and maintaining humility while growing both personally and professionally within the company. Whether discussing the joy of discovering hidden talents or the power of genuine care and concern for team members, this conversation is packed with actionable insights for creating a people-centric workplace that drives both individual and company success.
00:00 Introduction and Guest Welcome
00:45 Milo's Tea Company Culture and Values
02:21 Employee Growth and Cross-Departmental Opportunities
05:50 Discovering and Nurturing Talent
12:48 Leadership and Teachable Spirit
19:26 Authentic Leadership and Feedback Culture
34:26 Celebrating Wins and Continuous Improvement
38:27 Conclusion and Final Thoughts
This episode is part of the Insperity SMB HR Challenges podcast series.
Learn more about our research with Insperity on SMB HR challenges
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