In this episode of We’re Only Human, host Ben Eubanks converses with Louise Willoughby, Chief People Officer at Beekeeper, to explore the groundbreaking strategies Beekeeper has employed to enhance employee retention. The discussion underscores the importance of aligning company and employee values, and introduces impactful initiatives such as 'frontline days', mental health support platforms, and flexible learning budgets. Louise highlights programs like paid sabbaticals for personal learning projects, proactive business continuity planning, and fostering a people-centric culture through regular check-ins and manager involvement in comprehensive career conversations. These insights offer actionable advice for HR professionals aiming to cultivate supportive and effective workplace environments.
00:00 Welcome and Introduction
00:42 Meet Louise: Career Journey and Role at Beekeeper
04:09 The Big Resignation and Retention Strategies
07:47 Innovative Benefits for Employee Retention
11:45 Addressing Business Continuity Challenges
12:20 Learning Opportunities and Coverage Plans
12:59 Customer-Facing Team Challenges
13:48 Impact on Attrition Rates
14:12 Proactive Culture and Team Support
14:41 Breaking Down Stereotypes Through Proximity
15:50 Creating a People-Centric Culture
17:51 Approachability and Empathy in HR
18:41 Building Trust with Managers and Employees
20:40 Practical Tips for HR Professionals
21:23 Connecting with Louise and Beekeeper
21:50 Final Thoughts and Takeaways
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