In this episode of 'We're Only Human', host Ben Eubanks welcomes Patrika Hardnett, the Customer Eminence Leader at Kyndryl, to discuss the innovative concept of customer eminence. Patrika shares how companies can use this approach to create deeper connections and build powerful, lasting relationships with their customers. She emphasizes the importance of focusing on the customer's journey, passion, and personal story rather than just the outcomes of a project. Patrika also provides insights into creating a culture that keeps the customer's voice at the forefront and offers her expertise on implementing customer eminence in organizational practices. Tune in to learn the nuances of unlocking the true value behind customer stories.
00:00 Introduction and Episode Overview
00:53 Guest Introduction and Role
01:49 Understanding Eminence
03:02 Challenges and Misconceptions
03:37 Building Customer Relationships
07:34 The Importance of Passion
11:11 Practical Advice for Companies
13:22 Connecting with the Guest
14:36 Personal Insights and Conclusion
Connect with Patrika on LinkedIn
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