How to Lead Through VUCA Using the AHA Framework w/ Jacqueline Twillie

In this episode, Jacqueline V. Twillie introduces what VUCA really means Volatility, Uncertainty, Complexity, and Ambiguity and why it’s showing up in your work life more than ever. Whether you have a formal leadership title or not, this series will give you practical tools to stay grounded, clear, and confident.

🧭 What You’ll Hear in This Episode:

• Why work feels so chaotic lately (and how VUCA explains it)

• A breakdown of the VUCA framework—what each piece means and how it shows up

• The philosophy behind Jacqueline’s AHA Framework (Attitude, Habits, Actions)

• A preview of the full 4-part series and what you’ll learn in each episode

• Why this content is especially relevant for mid-career professionals, team anchors, and unofficial leaders navigating complexity daily

⏱️ Timestamps:

• 00:01 – Welcome + why work feels so unpredictable right now

• 00:42 – What is VUCA and why it matters now more than ever

• 01:04 – Breakdown of each part: Volatility, Uncertainty, Complexity, Ambiguity

• 01:55 – Who this series is for and why it’s personal

• 02:04 – What is the AHA Framework? (Attitude, Habits, Actions)

• 02:50 – What you’ll get from each episode in the series

• 03:50 – Leadership in the middle: honoring informal leaders

• 04:10 – Final encouragement + what’s coming next

💡 Key Quote:

“When the world around us is uncertain, we need internal certainty.”

📚 Mentioned in This Episode:

• Book: Dear Resilient Leader

• Book: Don’t Leave Money on the Table

• AHA Framework™ by Jacqueline V. Twillie

📌 Connect with Jacqueline:

• Website: ZeroGap.co

• LinkedIn: linkedin.com/in/jacquelinetwillie

• Podcast: Winning Season (Available on Apple + Spotify)

• Threads: @jacquelinetwillie