ICF’s pillars for its technology modernization outlook and approach

Needless to say, the 2025 presidential transition has put technology higher on the agenda when talking about the business of government and how those tools can be a lever for changing how agencies operate.

David Birken, senior vice president for digital modernization and experience at ICF, joins for this episode to explain how federal tech modernization has been a long-term growth priority for the company and some fundamentals that remain the same.

Mapping technology implementations to workforce trends will always be crucial for one. In talking with our Ross Wilkers, Birken lays out ICF’s approach to that and what it takes to bring employees along as part of that process.

Customer delivery and satisfaction, partnering well with commercial software companies and ICF’s blueprint for multidisciplinary teams also feature in the conversation.

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