What Should You Say? | Ep #42

Maya Angelou once said, "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."

We pay attention to how the words we use make others feel. We can't control how what we say is perceived, but we can choose different words to help us towards the outcome we are hoping for.

The word "facility" connotes a medical establishment, not a place where I would want to live. Are assisted livings facilities? Technically, yes, but doesn't residence or community feel more like somewhere you would move into and live?

• Diapers vs. Depends
• Toileting vs. Assistance to use the bathroom
• Feeder vs helping to eat
• Locked unit versus secure neighborhood

I am saying the same thing, but don't those words just FEEL better?

In this episode we explore language and how the words we use can advance your objective or create more resistance.

Three take-ways from this episode:

1. The choice of words directly affects how we perceive what is being said.
2. Resistance to moving can often be overcome when we pay attention to how we are presenting the information.
3. Choosing words that demonstrate our empathy shows that we are making an effort to understand the challenges another person is dealing with.

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