Max talks with Dr. Tony Kern about human error, airmanship, and the hidden threats pilots pose to themselves. Tony shares how his passion for understanding error began with the tragic loss of two of his former B-1 bomber students in 1992. The crash, attributed to "a failure of airmanship," prompted him to research the elusive meaning of that term—work that eventually led to his book Redefining Airmanship.
Beyond medical transport, they assist military veterans by flying them to camps designed for rehabilitation, as well as special events like Major League Baseball games. They also provide commercial airline tickets, through partnerships with JetBlue and Southwest, as backup transportation.
Tony emphasizes that even the best pilots are “one decision away from disaster” and discusses how errors often don’t result in negative outcomes, which falsely reinforces bad habits. He introduces the concept of a “personal fingerprint of error” and advocates tracking errors—both in and out of the cockpit—to identify behavioral patterns.
The conversation also touches on complacency, fatigue, and how inexperienced team members can sometimes better sense danger than veterans. He recalls the Thirtymile Fire as a case study in poor decision-making and leadership under stress. Tony concludes by stressing the instructor’s responsibility not to pass along a faulty product, and encourages pilots to be relentless students of their own behavior. He also shares resources from his company, Convergent Performance, and his books, podcast, and LinkedIn newsletter.
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