CXaaS: Customer Experience as a Service

In an increasingly “as a service” world, partners are relying more and more on renewals and upsell opportunities across the lifecycle of the initial sale. But for many companies, the upfront costs required to build an in-house CX practice remain prohibitive.
That’s why Ingram Micro and Cisco created CX as a service (CXaaS).
Host Shelby Skrhak speaks with Nicole Dziedzic, Senior Vendor Business Manager at Ingram Micro, and Peter Graber, Executive Director Advanced Solutions, Cisco, about:
-Trends in the CX market
-What the Cisco unit is doing around CX
-The value created from CXaaS
Learn more about Cisco Customer Experience.
To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk.Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website.