EP37 Healthcare Communications: Bridging Technology & Care - John Elms (JH Elms & Company)

Join us for a conversation with healthcare communications veteran John Elms as he breaks down what it really takes to design digital systems that frontline clinicians will actually use. Drawing on decades of leadership at TigerConnect, Critical Alert, and Spectralink, Elms shares hard-won lessons on user-centered design, project governance, and the hidden costs of fragmented communication tools. We explore a real-world case study that improved patient transport efficiency by 55%, and dive into strategies for aligning IT, operations, and clinical teams around change that sticks. Whether you're driving digital transformation, managing clinical workflows, or evaluating vendor tools, this episode offers a blueprint for building smarter, simpler, and more sustainable communication systems.

Key Takeaways

• Accessing stakeholder input is increasingly challenging due to resource constraints.
• User-centered design is essential for effective digital transformation in healthcare.
• Engagement from leadership is crucial for project success.
• Compliance should focus on adoption and governance rather than oversight.
• Interoperability is key to integrating new tools into existing workflows.
• Eliminating redundancies in healthcare technology can improve efficiency.
• Celebrating successes can enhance team morale and motivation.
• Resistance to change is a common barrier in healthcare organizations.
• Measuring task turnaround time can correlate with patient satisfaction.
• Continuous feedback loops are vital for refining healthcare solutions.

Episode Highlights

00:00 Accessing Stakeholder Input in Healthcare

01:07 Introduction to Healthcare Communication Innovations

04:09 User-Centered Design in Digital Transformation

10:13 Case Study: Improving Patient Transport Efficiency

16:43 Cultural Trends in Healthcare Leadership

19:08 Challenges in Implementing Collaboration Tools

24:48 Measuring ROI in Digital Transformation Projects

28:44 Key Takeaways and Closing Remarks

 

Guest: John Elms - JH Elms & Company

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